Job Description

Among his/her responsibilities is preparing instruction manuals and articles intending to make complex, technical information easier to understand. The ideal candidate should have a strong background in technical writing and a passion for producing high-quality documentation.

Responsibilities

• Determine the requirements of Clients.
• Convert Client requirements into Business Requirements.
• Convert Business requirements into Software Requirement specification.
• This SRS should be a go-to document for Developers and Testers.
• Collaborate with cross-functional teams (engineering, product management, support, etc. ) to gather information and ensure documentation accuracy.
• Provide application content/email content/SMS content etc.
• Create, edit, and maintain technical documents including user guides, API documentation, manuals, and online help systems.
• Gather usability feedback from Clients, designers, QA, and other teams.
• Revise/Update documents as new issues arise/new requirements or changes come up.
• Simplify technical information in easy-to-understand language for a non-technical audience.
• Have technical accuracy in writing user documentation.
• Ability to take existing and potential content and improve it.
• Communicate complex ideas in a concise manner.
• Standardise content across products, and implement and maintain documentation standards, templates, and style guides.
• Conduct usability testing and incorporate feedback to improve documentation quality.

Requirements

• Bachelor's degree in Technical Communication, Information Technology, Computer Science, or other related disciplines.
• Basic familiarity with the SDLC and software development.
• Strong research and analytical skills.
• Ability to undertake multiple projects and deliver on tight deadlines.
• Excellent writing, editing, and proofreading skills.
• Knowledge of Agile methodologies and practices.
• Experience with content management systems (CMS) and version control systems (e. g., Git) is a bonus.

Proficiency In Documentation Tools Such As

• Notepad++.
• Microsoft Visio/Draw.io .
• Windows Snipping Tool/Snag IT.
• Microsoft Word/Google Docs.
• Postman.
• Adobe RoboHelp(Optional).