Job Description

We are looking for a Technology Operations Analyst to join our Service Management team in Bangalore/Noida. This is an amazing opportunity to work on ServiceNow. Your expertise in configuring system data, troubleshooting technical issues, and understanding system operations will be a great asset to the team.

About You – Experience, Education, Skills, And Accomplishments

• Proven experience in a technical systems operation or similar role, with a strong track record of successfully delivering technology solutions
• Knowledge, skills, or abilities: in-depth knowledge of IT operations, system administration, security, system monitoring and management, and cloud-based technologies are desired
• Tech stack: ServiceNow
• Education: Bachelor's degree in Computer Science, Information Systems, or related degree or at least 4 years of equivalent relevant experience

It would be great if you also had . . .

• IT Service Management process or ITIL training and certification is a plus.
• Experience working on an Agile team using Scrum or Kanban methodologies
• Previous experience managing ServiceNow
• Education: Master's degree

What will you be doing in this role?

• Oversee day-to-day operations of the ServiceNow systems, ensuring system data is configured properly to maintain business operations
• Monitor and analyze system data to identify areas for improvement
• Collaborate with cross-functional teams to ensure seamless operations
• Provide support for business requests
• Collaborate with the technical teams to implement projects

Product you will be developing
We will be working on consolidating 2 ServiceNow instances into a single instance to provide improved and consolidated Service Management best practices for Clarivate.

About The Team
We are working to expand our ServiceNow development team. Currently our team consists of 4 engineers: 3 in India, 1 in Jersey.