Job Description

• Bengaluru, KA

Ushur is transforming the way enterprises communicate and engage with customers. Fueled by consumer’s self-service demands, enterprises are modernizing customer engagement and experience models. Ushur is fast becoming the platform of choice for Customer Experience Automation™, enabling these enterprises to leapfrog their digital native counterparts and deliver delightful customer and employee experiences. With cutting-edge Conversational AI, Machine Learning and Intelligent Process Automation technologies, Ushur has enabled Fortune 100 enterprises including some of the world’s most well known brands in healthcare, insurance, banking and financial services sectors to automate their customer engagement. Cloud-native, 100% no-code and purely workflow-driven, Ushur empowers citizen developers within business operations teams to build AI-powered, fully-automated and omni-channel experience to digitally transform customer journeys end-to-end.

• Provide relief and sustainable resolution to issues within our infrastructure.
• Use your experience in software development, systems engineering, and networking to proactively prevent repeatable issues.
• Drive initiatives with partner teams to improve the reliability and performance of the infrastructure through improved system design.
• Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions.
• Drive monitoring and automation initiatives

Responsibilities

• • Knowledge of Linux systems
  • Good to have with Public Cloud technologies, preferably AWS
  • Expertise in Observability and Monitoring of applications, services, and networks at scale 2+ Years coding in various languages; we normally prefer Python, Bash Scripting preferably.
  • Any Database, MongoDB, MySQLDB database administration, troubleshooting, and performance tuningNetworking skills, IP addressing and routing.
  • Team-first attitude and uncompromising attention to detail.
  • Good collaboration and communication skillsAbility to work in rotational shifts , This role requires night shifts, with 5 days working and 2 days off on a rotational basis.