Pendo Expert | Product-Led Growth | Product Management & Ops | Product Experience & Adoption Management (PxAM) | In App User Onboarding | User Behaviour Analytics
8 Years of Experience
Pune, Maharashtra, India
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Not Available
6sense, SaaS/Cloud Product, Information Technology & Services
6sense
MetroGuild, Inc. | Startup of the Year 2020
6sense, 6sense, MetroGuild, Inc. | Startup of the Year 2020, MetroGuild, Inc. | Startup of the Year 2020, MetroGuild, Inc. | Startup of the Year 2020, MetroGuild, Inc., Techila Solutions Pvt. Ltd, CloudCover.in, Seward Systems inc.
Job Title : Product Manager
Company name : 6sense
Period : January 2023 - Present
Location : Pune, Maharashtra, India
Job Title : Senior Product Operations Specialist (Pendo)
Company name : 6sense
Period : March 2022 - December 2022
Summary : Helping Product Managers, DA's understanding user behaviour on the App.
Performing Product Experience, Success, Adoption & Analytics Management (PxM) Responsibilities Using Pendo(Currently in use for both Adoption & Analytics), Product used in past for Experience & Adoption are ProductFruit, UserPilot, WalkMe Standard & WalkMe Growth Edition, Whatfix, Userlane, Ustiful, louassist, chameleon.io etc.
For Product Analytics I have used the following tools in the past Mixpanel, Amplitude, GainSight PX, Customer.io.
All these tools have helped me to perform following tasks below on daily basis.
Driving Product Led Best Practices for Designing, Maintaining & Optimising In App User Onboarding Guides, In App Walkthroughs & In App Tool Tips, feedback loops, NPS surveys, In App Marketing initiatives.
Also responsible for Analysing Product Growth Matrices like User Journey, Monetisation (free-to-paid conversion, referral), User Retention, Product Engagement & Stickiness, NPS & PES Scores using Pendo.
Location : Pune, Maharashtra, India
Job Title : Product Manager
Company name : MetroGuild, Inc. | Startup of the Year 2020
Period : January 2019 - March 2022
Summary : * Developed a custom reporting & analytics tool from scratch using Python, Pandas, Google Apps Script & Google Sheets to analyze CRM data to find find sales team efficacy, Marketing ROI, Sales Funnel Analysis, Lead Velocity, Telephony Metrices, Sales Timeline Analysis.
* Ability to understand technical challenges with software-as-a-service offerings, and work hands-on with engineering and user
experience teams to find solutions.
* Ability to communicate complex feature requirements, capture clear user stories, and design appropriate product feature metrics.
* Acting as a customer advocate and organizational glue, championing customer needs via customer discovery sessions and understanding industry trends that will drive our product vision.
* Responsible for providing detailed feature & competitor platform insights for future product development.
* Performing CRM market analysis for gathering detailed insights on competition, pricing, feature requirements & documenting, presenting the findings to stakeholders.
* Gathering requirements, feature usage, UI & UX feedback from users, customers, sales, support and internal stakeholders through discovery surveys.
* Creating requirements coming from the market & analyzing if it's helpful for the product.
* Creating use cases, product requirements, BRD's, SOW's & other supporting documentation & mocks.
* Working with the product management & other teams to coordinate and drive roadmap, positioning, requirements, and track feature delivery.
* Track & analyze market shifts in the usage of the product, user behavior churn & usability analysis.
* Coordinating with different teams like marketing, pre-sales, sales, dev, accounts, customer success & customer support to improve the overall product experience, process and product improvements, managing customer expectations on features and product..
* Experienced in a fast-paced Agile and Web Development environment.
* Experienced in marketing tech, sales tech, & ad tech SaaS space.
Location : Pune, Maharashtra, India
Job Title : Senior Product Analyst & Lead Customer Success
Company name : MetroGuild, Inc. | Startup of the Year 2020
Period : February 2018 - March 2022
Summary : * Understand client business requirements and help them achieve success in adopting MetroLeads CRM platform, actively seeks opportunities to increase client’s ROI
* Understand and implement client overall requirements (timeline, dependencies, budgets) and project vision.
* Conducting On-boarding Consulting with customer's management & users.
* Setting up a data model in the CRM environment based on business needs of a customer.
* Helping customers in migrating old sales data on the platform after data conversion and cleaning.
* Creating & managing workflow automation in CRM based on business process requirements.
* Understand data design and architecture and implement integration strategies with the clients with 3rd Party vendors
* Providing end to end training to CRM users | admins.
* Creating setup documentation | self-help guilds | videos for customers.
* Contribute to continual improvement of methodologies, best practices and solution knowledge repository
Location : Pune, Maharashtra, India
Job Title : Senior Product Analyst
Company name : MetroGuild, Inc. | Startup of the Year 2020
Period : February 2018 - March 2022
Summary : * Responsible for providing analysis on Biz Ops & Strategy to the organization.
* Responsible for understanding customers' business processes & mapping them into the product during the implementation phase.
* Helping customers & internal stakeholders define, track and drive key business health metrics such as Sales conversions, Net Promoter Score (NPS) & Customer Satisfaction Score (CSAT), Retention, Churn, Gross Margin, continuous tracking on ARPU, ARR, ARPC, CLTV, P&L etc.
* Researching, analyzing & evaluating customers' business needs for CRM implementation automation needs & collaborating with product and dev team for new feature requirements.
* Spearhead the reporting automation initiatives of the company as and when required to enable real-time reports and insights using Power BI, Google Sheets, Python, Pandas, Tableau, Google Analytic, Google Ads, Facebook Business manager etc.
* Consulting and guiding on CRM process improvements for building frameworks to identify the right metric to measure sales efficiency, conversions & other business aspects.
* Maintaining data sanity, visibility & cleanliness for each customer CRM account and internal data for timely reporting.
* Explore and imp
Title : Pendo Admin Certification
Period : October 2023 - Present
Summary : f7d90ac8-70f8-449d-b2e5-aa28f986776a, credly.com, https://www.credly.com/badges/f7d90ac8-70f8-449d-b2e5-aa28f986776a/linked_in_profile
Issuing Authority : Pendo.io
Title : Product Analytics Certification
Period : August 2023 - Present
Summary : credly.com, https://www.credly.com/badges/7b8b5f05-fb55-409e-895b-9e9bc86647d9/linked_in_profile
Issuing Authority : Pendo.io
Title : Product-led Certification
Period : January 2023 - Present
Summary : credly.com, https://www.credly.com/badges/56a6d854-1565-4cea-be50-6caf96ad614e/linked_in_profile
Issuing Authority : Pendo.io
Title : Product-Led Growth Certified Professional
Period : January 2022 - Present
Issuing Authority : ProductLed
Title : Product-Led Growth Fundamentals Certified
Period : 2022 - Present
Issuing Authority : ProductLed
Title : Market Research, Competitor Analysis, Go To Market With Lead Generation & Lead Qualification Program for MetroLeads CRM & Associated Sales Matrices
Publisher : Internal Publication
Publication time : 2018
Title : Pricing Strategy For India R
Organization name : AWS Managed Cloud Services Professional Position : Service Strategist Period : September 2013 - Present Organization name : Amazon Web Services Consulting Position : Consulting Period : September 2013 - Present Organization name
English (Native Or Bilingual)
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