Product Management | BYJUS | Ex-ACKO | BITS Pilani
9 Years of Experience
Mumbai, Maharashtra, India
-
-
Not Available
HI! I'm Rajarshi. I'm a product management professional with 5.5 years of experience creating and improving products which are loved by customers and have the intended business impact. I started my career as a financial analyst and then transitioned to product management as this gave me the opportunity to solve real-world customer problems by building user-centric products which were driven by data and user research while helping realise the company's vision. I'm comfortable in a fast-paced, ambiguous environment and continuously strive to learn and create clarity
BYJU'S, SaaS/Cloud Product, Information Technology & Services
Acko General Insurance
InforcePRO™ software
BYJU'S, Acko General Insurance, InforcePRO™ software, Technalyse
Job Title : Product Management
Company name : BYJU'S
Period : January 2022 - Present
Summary : Owned the in-classroom experience of students in BYJU'S tuition centres. Built a guidance module for students and teachers that uses AI-based video analytics to measure student engagement in a live class in real-time and provides guidance to teachers as well as students to help improve their performance; Increased engagement by ~43%, conversion by ~35%
Owned device experience of Learnstation (a tablet for students built completely in-house by BYJUS) for the K3 segment. Revamped the home screen and launched features to increase engagement by ~42%
Owned the BYJU'S English language app, scaled the app to include Grade 1 - Grade 3 users, improved UX and launched features to increase engagement by ~28%
Led a team of data scientists and engineers to build a speech analytics module to automatically measure teachers' adherence to class plan, enabling standardization of content delivery in class and continuous improvement of content quality; Increased engagement by ~25%
Led a team of data scientists to build a speech analytics module to automatically prioritize leads for the sales team by analyzing sales calls. Increased conversion by ~22
Job Title : Product Management
Company name : Acko General Insurance
Period : October 2017 - January 2022
Summary : Owned car claims and roadside assistance experience for customers as well as internal users such as claims assessors, fleet operations, and customer support - instant claim approval for ~10% of customers, increased NPS from 30 to 74, reduced turnaround time (TAT) by ~32%, reduced claim cost by ~6%
Owned car inspection experience for customers as well as internal users such as fleet operations - instant PI approval for ~20% of customers, increased NPS from 35 to 85
Conceptualised and built a fleet operations management system with location-based automated task allocation to cross-utilise field executives to manage requests for multiple request types such as car inspection, car pickup & drop, car & bike surveys, mobile repair requests (pickup and drop) - increased SLA adherence from 70% to 99%
Launched Ackodrive, a new car sales platform - increased sales from 0 to ~200 cars per month
Conceptualised and launched a lead prioritization engine with telephony integration to prioritize motor insurance leads based on their source and interactions on the website. Increased conversion from 3% to 9%
Conceptualised and launched a universal micro-claims product which was a single modular internal product that could power claims experience for all microinsurance products
Location : Mumbai, Maharashtra, India
Job Title : Senior Business Analyst
Company name : InforcePRO™ software
Period : January 2015 - May 2017
Summary : Led a team of 3 Business Analysts
One of the first employees of a VC-funded Insurance-tech startup which provides post-sale software solutions that identify new upsell and cross-sell opportunities for insurance distributors while improving customer engagement for the US and Canadian market
Defined product requirements and worked with cross-functional teams of co-founders, current and prospective clients, customer success, sales, marketing, UX, QA and vendors to ensure requirements were aligned with business needs
Prioritized initiatives based on evolving business needs
Created and managed sprints to ensure the timely release of features, improvements and bug fixes
Researched insurance products and liaised with insurance carriers to identify enhancements required in the product to be able to analyse new products and find better sales opportunities
Regularly liaised with customers to understand their issues and requirements, maintained and grew relationships with major accounts and contributed to up-sell opportunities. Reduced churn by 30% and increased NPS from 35 to 72
Location : Delhi, India
Job Title : Business Analyst
Company name : Technalyse
Period : January 2013 - December 2014
Location : Gurgaon
Title : User Research – Methods and Best Practices
Period : March 2023 - Present
Summary : 91372, interaction-design.org, https://www.interaction-design.org/members/rajarshi-ghosh/certificate/course/0bf35371-dd71-43d1-b652-7dad2c038a25
Issuing Authority : The Interaction Design Foundation
Title : Retention and Engagement Strategies
Period : January 2023 - Present
Issuing Authority : Reforge
Title : UI Design Patterns for Successful Software
Period : June 2022 - Present
Summary : 91372, interaction-design.org, https://www.interaction-design.org/rajarshi-ghosh/certificate/course/83aaf61d-f44b-4403-a470-0b306650bf1e
Issuing Authority : Interaction Design Foundation (IxDF)
Title : Become a UX Designer from Scratch
Period : June 2021 - Present
Summary : 91372, interaction-design.org, https://www.interaction-design.org/rajarshi-ghosh/certificate/course/c2e76a45-cfce-4c0e-b705-5ab4962450b1
Issuing Authority : The Interaction Design Foundation
Title : Operations Analytics
Period : May 2019 - Present
Summary : XR2NKK6M32B2, coursera.org, https://www.coursera.org/account/accomplishments/verify/XR2NKK6M32B2
Issuing Authority : Coursera
Title : Advanced SQL
Summary : UC-7SQ2HE5W, udemy.com, https://www.udemy.com/certificate/UC-7SQ2HE5W/
Issuing Authority : Udemy
Title : Python for data analysis, visualization and machine learning
Summary : UC-4OZDL8QE, udemy.com, https://www.udemy.com/certificate/UC-4OZDL8QE/
Issuing Authority : Udemy
Show More