Senior Director Of Engineering, Analytics Platform at Freshworks
15 Years of Experience
Hyderabad, Telangana, India
+91 9**********
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Not Available
I'm an Engineering leader with a track record of building strong engineering teams from scratch at Scale. Experienced in designing/architecting, developing and operating highly scalable products and platforms. I had the rare opportunity to work with multiple early stage startups (from 0-20M$ ARR) and the scaling companies from 50M$ to 500M$ ARR.
Freshworks, SaaS/Cloud Product, Computer Software
Freshworks
Freshworks
Freshworks, Freshworks, Freshworks, Freshworks Inc. (formerly Freshdesk), Grisaille AdTech Solutions Private Limited ( Zeta Interactive Global Technology Center ), Cognizant, Unmetric Inc., Cognizant Technology Solutions, ShareMyCake, Techbots.in, Inspirationbug.com, Eyes And Feet, sybrant technologies
Job Title : Senior Director Of Engineering (Platforms)
Company name : Freshworks
Period : January 2021 - Present
Summary : Overall engineering direction and the technology vision for the Analytics Platform.
Location : Chennai, Tamil Nadu, India
Job Title : Director Of Engineering
Company name : Freshworks
Period : January 2019 - January 2021
Summary : Chief Architect and the Engineering Head for both the Freshworks Analytics Platform and the "Kafka Service".
Freshworks Analytics Platform:
- As Engineering Head, I am responsible for people, architecture and delivery of the platform.
- Ensuring features/solutions built by the platform team is architected with long term sustainability and the operational efficiency in mind.
- Scaling up the data platform for FW business scale.
Kafka Service (Central):
- Overall engineering direction for the Central Platform Service
- Central became the P0 service that clocks 99.999 availability; and backbone for all the internal systems communication.
Location : Chennai Area, India
Job Title : Senior Engineering Manager
Company name : Freshworks
Period : June 2017 - December 2018
Summary : Helping customers to make "data driven decisions" is the crux of the problem statement.
Building a multi-tenancy, scalable and "self serviceable" data platform from "ground up" that helps customers to make data driven decisions.
- A complete BI platform that deals with the "data platform" (data systems, data warehousing, systems scaling, data pipelines, ETL/ELT) and the "BI capabilities" (an intelligent system that can generate the queries during the run time and process the Terabytes of data)
- In the first 3 months of our launch, we already had 3000 (happy) customers using the platform who created ~10K custom reports.
Location : Chennai Area, India
Job Title : Staff Engineer
Company name : Freshworks Inc. (formerly Freshdesk)
Period : January 2016 - June 2017
Summary : How do we help both the technical and non-technical folks to make data driven decisions? "Baikal" project was born with the idea of "democratising" data at Freshworks.
My role was to conceptualize, design and build the Data Lake that can help both the engineers, GTM folks to make data driven decisions (easy to use), and supports both the ML/AI use cases (scalable and fault-tolerant Batch & Real-Time Hadoop Systems). This project has become the backbone for all the ML/AI use cases at Freshworks.
"Baikal" becomes the "go-to" platform for all the data use cases for everyone at Freshworks.
Location : Chennai Area, India
Job Title : Senior Software Development Engineer
Company name : Grisaille AdTech Solutions Private Limited ( Zeta Interactive Global Technology Center )
Period : September 2015 - January 2016
Summary : This role was to join one of their R&D centres and lead the Big data efforts at Zeta in India.
While the R&D centre was being setup, I started to work on one of their ad-tech products in the advertising domain; technologies used Java, Spring and Hibernate.
Location : Chennai Area, India
Job Title : Architect - Technology
Company name : Cognizant
Period : April 2015 - September 2015
Summary : Technically, I'm involved in responding to RFPs and architectural decisions for the web-based projects.
• Providing the technical connection between the project managers and developers
• Working with clients and advising them on key architectural decisions concerning the platform and the supporting technologies.
• Signing off system requirements, identifying resources and estimating timelines for project completion
• Conducting technical project reviews
PS: It took 3 months to realise that I'm not happy of what I'm doing!
Job Title : Software Development Manager
Company name : Unmetric Inc.
Period : March 2013 - March 2015
Summary : An interesting role that enables the company to scale their engineering team to 3-fold.
Engineering Activities:
* Software Architecture and Design
* Deploy best engineering practices
* Databases (relational, qraph db)
* Query Optimisation
* Dev Ops & Infrastructure (AWS, Rackspace, Linode)
* Code quality & reviews
Management Activities:
* Product planning
* Product development
* Agile coach
* Engineering Hiring
and a bunch other things!
Point of Contact for all other groups (product, marketing, sales, pre-sales, customer services, operations) for any technical/application support.
Location : Chennai Area, India
Job Title : Senior Associate
Company name : Cognizant Technology Solutions
Period : January 2012 - February 2013
Summary : My role is to build the engineering practice for the Ruby on Rails under the web development Vertical in Cognizant. Some part of this roles includes
- Hire and build a strong engineering team; hired a 12 engineering member team in 6 months.
- Influence customers and stakeholders to use the latest tech, in this case Rails.
- Hands on Engineer for quickly building the POCs/MVP for the customers to win the deals.
- Responsible for the Delivery and Customer Happiness
- Won 3 deals from Fortune 100 companies in less than 9 months.
Happy Engineers - Happy Customers.
Job Title : Volunteer
Company name : ShareMyCake
Period : July 2010 - January 2012
Summary : I built the payment integration system and supported the product for a year or so. This product was built with Ruby on Rails.
Job Title : Co-Founder
Company name : Techbots.in
Period : May 2011 - December 2011
Summary : After working for 2 early stage startups, startup bug bite me. Influenced my IITM batchmate to quit his job at Myntra and join me in this venture.
We have started a career up-skilling program for all the students in a Tier-3 city, Tirupathi.
Idea was to up skill them and make them ready for the industry and help building products with some of the smart folks from this program to help the startup ecosystem.
I was responsible for coordinating the colleges and giving the demos to the students about the upcoming technologies. In just 3 months we were well k
Ruby on Rails developer
English , Hindi , Tamil , Telugu
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