Work History:

Job Title : Senior Product Manager
Company name : Freshworks
Period : January 2022 - Present
Summary : I have been a part of the product Freshsales from its launch to the transformation into Freshworks CRM suite with Marketing capabilities, analytics, integrated email, phone and Marketplace.

- Led cross-functional teams through three successful product release cycles for the Sandbox launch
- Launched the Support portal for the CRM product
- Owned the release of the Email module, the transformational feature launch that gained us amazing credibility with ourTop enterprise customers.
- Key contributor of Churn analysis that fixed the most frequently raised User experience issues.

I was a key contributor in bridging the gap between the customer and engineering.

Job Title : Product Manager
Company name : Freshworks
Period : June 2019 - February 2022
Summary : As a Product Manager, feature releases are completely owned by me starting from prioritising the customer requests to tech discussions during the Sprint planning and grooming to final design mocks to the release updates. Owned Adoption Metrics from mysql queries and heap events

- I have built CRM migration wizards for customers who are moving to Freshworks from other CRMs.
- Got buy-in from internal and external stakeholders for the customer issues I figured out under the customer's data import process.
- Increased the Adoption rate of the automatic Migration wizard from 17% to 66%
- Rolled out Phase 2 enhancements that inferred a 60% success rate in CRM Migrations.

I have been the Product owner for the ANZ team handling customer requests, prioritising customer issues under the roadmap and updating the feature releases.

- Owned the Google security assessment with Bishopfox for Freshworks CRM
- Got Freshworks certified as a Verified app by Google’s Trust and Safety team
- Owned and Configured Heap Analytics dashboard for the adoption tracking of the released features

Ensured a smooth sailing experience for customers in setting up the email sync of the customer's entire sales team, the team inboxes for the sales and marketing team campaigns and their respective domain verifications.

Job Title : Associate Product Manager
Company name : Freshdesk
Period : September 2015 - June 2019
Summary : Being the first Product manager of Freshsales team, I have been instrumental in building the CRM product with Email and Phone Integrations.

- During the CRM launch, I was a key contributor to the migration of our 150 agent sales team from Salesforce to the newly launched in-house CRM.
- Responsible for the modules Search, Plans and BIlling, APIs
- Owned the release of Integrations like Google contact sync, calendar sync and Email sync right from the CRM launch
Location : Chennai Area, India

Job Title : Product Developer
Company name : Freshdesk
Period : June 2013 - August 2015

Job Title : Engineer
Company name : Shopo.in
Period : September 2011 - June 2013
Summary : Acquired by Snapdeal

I was the first Engineer recruited to the startup. Earned vast experience in the early stage start-up.

- Reduced the refund processed from 56% to 18% and reduced the churn value drastically. This made a crucial impact in the investor reports of the startup.
- Introduced and launched the Shopo wallet to convert the returns to second orders. Owned end-to-end delivery of the feature right from idea to feature requirements, feature development, design and release.
- Owned Search, Product recommendations and the Admin dashboard for Sellers from scratch.

Job Title : Business Analyst
Company name : Musigma Business Solutions
Period : June 2011 - September 2011
Location : Bangalore