Perfection is Never Real and Reality is Never Perfect !!!!
11 Years of Experience
Tiruvallur, Tamil Nadu, India
-
-
Not Available
PayPal, SaaS/Cloud Product, Information Technology & Services
PayPal
Groupon
PayPal, PayPal, Groupon, Tata Consultancy Services
Job Title : Quality Subject Matter Expert
Company name : PayPal
Period : August 2021 - Present
Location : Chennai, Tamil Nadu, India
Job Title : Customer Identity Advisor
Company name : PayPal
Period : December 2017 - Present
Location : Chennai Area, India
Job Title : Senior Customer Service Executive and Talent Acquisition Coordinator
Company name : Groupon
Period : August 2015 - Present
Summary : Role as a Senior Customer Service Executive:
Consistently achieved contests on all days with a very high QA of 99%
Assisted the new team members on the process
Delivered work with quality on a regular basis
Performed root cause analysis on customer’s issues and resolved them
Verified the movement of the orders and informed customers
Role as a Talent Acquisition Coordinator::
Trained on Human Resources with specialization in recruitment.
• Performed the role of the recruiter for 3 months in Groupon.
• Hands on experience on the HR portal (Work day) with the information on new hires.
• Hard core experience on recruitment.
• Maintained the reports of Mass Hiring, Bulk Hiring and Vendor Management.
• Excellent Knowledge on sourcing and head hunting
• Solid ability to conduct different types of interview( F2F, Telephonic nd fuse).
• Screen candidates resumes and job applications.
• Conduct interviews using various reliable personnel selection tools/methods to filter
candidates within schedule.
• Access applicants relevant knowledge, skills, soft skills, experience and aptitudes
• Coordinate with stakeholders(operations panelists, vendors) for scheduling interviews,
conducting recruitment drives, and giving/receiving feedback.
• Follow up and On board new employees in order to become fully integrated.
• Provide analytical and well documented reports to the rest of the team.
Location : Chennai
Job Title : Senior Process Associate
Company name : Tata Consultancy Services
Period : February 2012 - May 2015
Summary : Provide the first level support to activate Value added services in mobiles.
Performing Port-in activities between one network and the other.
Analyzed the root cause for the network issues and rectifying the error at the back end
Performed Analysis & definitions to support MNP.
Contacted customer for verification purpose.
Conducted refreshing sessions for process improvement.
Location : Thorraipakam
Title : Practical Influencing Techniques
Period : December 2021 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/f8da316e2494a4d87eca34ed40267577b9431b04d89c1f24db5308aa509c09e1?trk=backfilled_certificate
Issuing Authority : LinkedIn
Show More