Senior Product Manager at PayPal - Conversational AI Experiences, Customer Success Products
11 Years of Experience
Bengaluru, Karnataka, India
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Not Available
Certified Scrum Product Owner Professional with 9 years of experience in Product Management and Business Process Analysis (includes Designing, Re-engineering, Automation, Compliance and Implementation) across various domains like E-Commerce, HCM, Payments, and conversation UI (bot) space. Overall experience of developing innovative solutions that combine cutting-edge technology with a deep understanding of customers' and business needs (both B2B - SaaS based and B2C ecommerce webstores). Experienced in leading and working in cross-functional teams and have led all phases of the product lifecycle - envision, building MVPs, launching products from scratch and for scale, and also revamping legacy tech. Key Forte: - Ensuring the quality of requirements on large scale, strategic software projects - Defining the product vision and creating a product roadmap along with maintaining/prioritizing the product backlog - Business process improvement - Highly skilled in client communication, requirement gathering, Business analytics, data analytics, gap analysis and preparing BRD/FSD/SRS. - Operational metrics, data analytics & key performance indicators - Leading analyst teams during the life cycle of a software development project
PayPal, SaaS/Cloud Product, Information Technology & Services
ADP
Reliance Industries Limited
PayPal, ADP, Reliance Industries Limited, Reliance Industries Limited, Eshopbox , Eshopbox
Job Title : Senior Product Manager - Conversational AI Experiences, Customer Success Products
Company name : PayPal
Period : October 2021 - Present
Location : Bengaluru, Karnataka, India
Job Title : Senior Product Manager
Company name : ADP
Period : May 2021 - October 2021
Job Title : Senior Manager - Digital Product Management
Company name : Reliance Industries Limited
Period : July 2019 - May 2021
Summary : Working on Core Platform Offerings:
- Launched Communities which is a social collaboration platform for information and knowledge sharing, enabling digital networking, and learning through formal and self-driven teams within organization. With it’s first phase launch, adoption of 120K users across org.
- Setup google analytics for the HR Platform to track various transactions and user behavior. Identified the pain points based on data analytics to improve systems.
- Enabled AI/ML backed conversational UI acting as an Employee Virtual Assistant (using Dialogue Flow) and building user-bot journeys using inhouse Haptik framework. Framed 900+ generalized and personalized queries for employee services decreasing the Employee Tickets by 30%
- Designed and overhauled the Performance Management System from disparate system to Team based Architecture.
- Building Unified Survey Delivery Tool for pushing the employee engagement quotient across the organization and in turn creating an analytics dashboard for Employee-Org Health Scores. As a first phase launch, Engagement Quotient of the organization increased nearly 8%
- Stakeholder management with top leadership and liaison between the business partners/stakeholders in the HR and Corporate areas as well as the Technical Team
- Identifying the business use cases of the current problem statement related to HR Transformation and creating the product vision.
- Identification of KPIs to measure the project/product success and progression
- Responsible for creating the product roadmap to maintain the product vision. Also, maintaining and prioritizing the product backlog.
- Work closely with technical and functional peers to discuss, understand and document the business requirements (SRS, FRS, BRD). This includes preparing wireframes and mock-ups and work with design team to produce unique and highly usable UI.
- Generating management reports using tools like Google Analytics to provide analytics around usage and enhancements
Location : Mumbai, Maharashtra, India
Job Title : Manager
Company name : Reliance Industries Limited
Period : March 2018 - July 2019
Location : Mumbai, Maharashtra, India
Job Title : Product Manager
Company name : Eshopbox
Period : November 2015 - February 2018
Summary : Job Responsibilities:
- Identifying the business use cases of the current problem statement related to B2B ecommerce and creating the product vision.
- Responsible for creating the product roadmap to maintain the product vision. Also, maintained and prioritized the product backlog as per the dynamically changing market situations.
- Partners with stakeholders and business owners (vendors) across the organization to inform the product vision, strategy, features, and prioritization.
- Preparing wireframes and mock-ups associated with the layouts and working with the design team to produce unique and highly usable UI.
- Actively involved in preparing the backend of each monitoring tool (scrapper) for all the revenue channels. Also, extensive research on channel structure and display content to devise meaningful algorithms and create business intelligence inferences.
- Actively involved in managing the entire demo setups by ensuring effective new product release deployments and communicating it effectively among respective teams, continued quality checks and enhancements.
Achievements:
- Leading a 4+ member small but effective team of BAs, technical writers and designer & successfully completed the complete design and document part related to the product with in-depth analysis to proceed for marketing automation and knowledge base creation of the product.
- Delivered the product in a really short span of time (7 months) just in order to upsell our Eshopbox Services part. This also revolutionized the way end to end ecommerce fulfillment services were pitched to client. The analytics and business intelligence part included in our A La Carte model was a great boost.
- Successful implementation of Jira as a product management tool to plan and track every functionality related to the product.
- Successful implementation of Freshdesk (at company level) as a customer support software and ticketing system with all the smart automations to optimize company resources.
Location : Gurugram, Haryana, India
Job Title : Senior Business Analyst
Company name : Eshopbox
Period : November 2012 - October 2015
Summary : Job Responsibilities:
- Gathering client requirements and processing those requirements in design phase.
- Analyzing and designing process for website creation according to the requirement of client.
- Preparing wireframes and mock-ups associated with the website layouts and work with design team to produce unique and highly usable UI.
- Identify project roadmap, development milestones and release plans.
- Constantly interacting with the client throughout the lifecycle of the product (ecommerce website) delivery, handling and assisting with any queries in the process.
- Responsible for organizing Functionality Test Plans which was utilized by the testing team during testing process.
- Responsible for User Acceptance Testing (UAT)
- Also, handled complete DNS level activities for all the websites in the company.
Achievements:
- Handled end-to-end more than 20 projects of eshopbox enterprise level clients including an international client.
- Product owner for more than 100 e-commerce portals.
- Designed and revamped the complete company website (www.eshopbox.com) thrice during my tenure with the organisation.
- Continuously appreciated for client level servicin
Title : AI for Everyone
Period : March 2021 - Present
Summary : VZPQP9MQZDA4, coursera.org, https://coursera.org/share/e754c1274bddf59cec12b6d42299b126
Issuing Authority : DeepLearning.AI
Title : Azure Fundamentals
Period : March 2021 - Present
Issuing Authority : LinkedIn
Title : Fundamentals of Visualization with Tableau
Period : March 2021 - Present
Summary : 5LDTUHJJ9MXX, coursera.org, https://coursera.org/share/f32de201677b413e91862500d8648cc6
Issuing Authority : University of California, Davis
Title : SQL for Data Science
Period : February 2021 - Present
Summary : C4W7GQ3WZLFB, coursera.org, https://coursera.org/verify/C4W7GQ3WZLFB
Issuing Authority : University of California, Davis
Title : Advanced Google Analytics
Period : March 2021 - March 2024
Summary : wzJ9soxKSjagG6F2mMLoB, google.com, https://analytics.google.com/analytics/academy/certificate/wzJ9soxKSjagG6F2mMLoBg
Issuing Authority : Google
Title : Google Analytics for Beginners
Period : March 2021 - March 2024
Summary : NNzkhdGSQIiNNp9HIsIOvA, google.com, https://analytics.google.com/analytics/academy/certificate/NNzkhdGSQIiNNp9HIsIOvA
Issuing Authority : Google
Title : Google Analytics Individual Qualification (GAIQ)
Period : March 2021 - March 2022
Summary : 74673889, exceedlms.com, https://skillshop.exceedlms.com/student/award/74673889
Issuing Authority : Google Digital Academy (Skillshop)
Title : Certified Scrum Product Owner (CSPO)
Period : November 2019 - November 2021
Summary : 1143408, bcert.me, http://bcert.me/sytseasko
Issuing Authority : Scrum Alliance
English , Hindi
Award : A-Team Award
Issuer : Reliance Industries Limited
Date : 12 2019
Summary : Awarded for being the best performing team "HR Platform" across HR in RIL.
Award : Most No. of Deliverables
Issuer : Reliance Industries Limited
Date : 11 2018
Summary : Awarded for most number of services/features delivered in span of 6 months
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