Generative AI,LLM, Python,Service Automation,Cognitive RPA,AI,MLOps,LLMOps,ITIL 4,COBIT5, Servicenow GRC,Secops
19 Years of Experience
Pune, Maharashtra, India
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Not Available
Generative AI,LLMs, Python,Chatbot,Email support automation,Service Automation,Cognitive Computing for ITSM,AI,ML,RPA. ITBM,ITSM,DevOps,SIAM,ITIL,ISO/IEC 20000,ISO/IEC 27001,ISO27032,COBIT 5,DevOps Consulting & Training BMC Remedy,Remedyforce,Servicenow, Servicenow GRC,training,consulting & implementation. IT Automation,ITSM Automation,ROI consulting Specialties: Generative AI,LLMs, Python,IT service automation,ML,NLU,GEIT,ITSM,ITIL,ISO/IEC 20000,ISO/IEC 27001,COBIT 5,SIAM Consulting. Automationedge,Dialogflow,IBM Watson,RASA, Continual improvement. ServiceNow
AutomationEdge, SaaS/Cloud Product, Information Technology & Services
AutomationEdge
Vyom Labs
AutomationEdge, AutomationEdge, Vyom Labs, Vyom Labs, Vyomlabs, Accel Frontline Ltd
Job Title : Principal Consultant
Company name : AutomationEdge
Period : April 2021 - Present
Location : Pune, Maharashtra, India
Job Title : Executive Consultant
Company name : AutomationEdge
Period : January 2015 - August 2022
Summary : AutomationEdge is a one of the fastest being adopted Robotic process Automation and Service Desk Automation product. Looking after functional aspects of product blueprint (including security,compliance etc) and I am working with this startup to grow and reach to it's fullest potential in shortest possible time with awsome technology masters.
We are excited with kind of success we have seen for AutomationEdge. Our customer base is spread across the world ( North America, Europe, Middle East, and APAC ) and in different verticals (Banks, Insurance, Government, Manufacturing, Technology, IT Services etc.).
AutomationEdge for Robotic Process Automation (RPA) helps automate business operations to reduce errors, cut costs and faster processing.eg.. avg execution time for insurance process instance from 3 hrs to 5 minutes with upto 80 % cost reduction and upto 50% improvement in CSAT.
AutomationEdge for Service Desk automation helps in automatic resolution of common IT tickets (Service Requests and Incidents) on the service desk.
More details of this product are available here - www.AutomationEdge.com
Job Title : Head-Data Science & Service Automation
Company name : Vyom Labs
Period : April 2017 - August 2022
Summary : Machine Learning,Artificial Intelligence and Service Automation. Assesments,Consulting,Training,staffing services. Data scientists,Data architects etc.
Job Title : Lead Consultant
Company name : Vyom Labs
Period : January 2013 - August 2022
Summary : Experienced Consultant with a solid and rich background in business process re-engineering. has extensive experience in leading Service Management programs with a regional and global scope.
His main focus at Vyom Labs as Head of ITSM practice is to deliver strategic and tactical level consulting services to clients based upon a demonstrated knowledge of organizational transformation issues.
With strong team of experienced consultants from various domains,
He combines multiple disciplines and knowledge bases from Organizational Change and
Development, Enterprise Architecture, International Standards such as ISO 20000, ISO 27000, best practices from ITIL, Governance frameworks such as COBIT 5.
He also has specific experience in ITSM tool implementation ROI and Service catalogue definition.
Job Title : Sr. Consultant-ITSM
Company name : Vyomlabs
Period : January 2010 - January 2013
Summary : Independently governed and managed full ITIL lifecycle,ISO 20000 implementation programs
•Analyze Stakeholder value drivers/needs and business pain points and suggest on ITSM/ITIL implementation scope
•Contribute to Vision Mission drafting, gap assessment, roadmap formulation and process design.
•Suggest suitable assessment framework and Conduct AS-IS assessment and Gap Analysis against To be state, and present the report.
•Suggest process design and implementation road-map.
•Design ITIL based ITSM processes tailored to IT & business needs using process design best practices
•Design required process documentation and artefacts (SLA,service catalogue etc.)
•Provide RACI and JD for ITIL practitioner roles
•Create ITSM process documentation including Process Design Specifications, work flows,policies, procedures, metrics, and user training and surveys
•Help mapping processes with ITSM tool.
•Design continual improvement&performance measurement framework
•Suggest/Use organizational change management methods for successfully bringing change
• Collaborate with ITSM Process Owners and hold regular team meetings to resolve issues related to process implementation.
•Provide management and oversight of program tasks
Job Title : Service Delivery Lead
Company name : Accel Frontline Ltd
Period : March 2005 - January 2010
Title : ITIL4 Managing Professional Transition
Period : September 2020 - Present
Summary : GR676005189GK
Issuing Authority : PeopleCert
Title : DevOps Master
Period : December 2016 - Present
Issuing Authority : EXIN your ICT competence partner
Title : COBIT 5 Assesor
Issuing Authority : APMG-International
Title : COBIT 5 Foundation
Issuing Authority : APMG-International
Title : COBIT 5 Implementation
Issuing Authority : APMG-International
Title : Certified RABQSA-IS (Information Security Mgmt System –ISO/IEC 27001: 2005)
Issuing Authority : RABQSA
Title : Certified RABQSA-ITSMSService Mgmt System –ISO/IEC 20000
Issuing Authority : RABQSA
Title : Cloud Computing Advanced
Issuing Authority : EXIN
Title : Cloud Computing Foundation
Issuing Authority : EXIN
Title : ISO 20000 Practitioner
Issuing Authority : APMG-International
Title : ISO 22301 Lead implementer
Issuing Authority : PECB
Title : ITIL 4 Managing Professional Transition
Issuing Authority : PeopleCert
Title : ITIL4 Foundation
Issuing Authority : PeopleCert
Title : ITIL® Expert
Issuing Authority : EXIN
Title : ITIL® Practitioner
Issuing Authority : EXIN
Title : Lead Cyber security Manager ISO/IEC 27032
Issuing Authority : PECB
Title : MCSA
Issuing Authority : Microsoft
Title : PRINCE2 Practitioner
Issuing Authority : EXIN
Title : SIAM Foundation
Issuing Authority : APMG International
Title : SIAM Professional
Issuing Authority : EXIN your ICT competence partner
Award : ISO/IEC 27001 Senior Lead implementer
Issuer : PECB
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