Director - Advance Analytics - Teleperfomance
11 Years of Experience
Barara, Haryana, India
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Not Available
I have a gamut of experience from Customer service to Sales,Client handling to CEO level complaints, Project management to Change & Defect management, writing of BRD to FSD, UAT to LV testing, Data analysis to creation of Machine learning & Deep learning models. I have experience in process mapping, process improvement, creation of process level documentation, and Knowledge management tool creation. I have a successful track record of training, mentoring and team management. I have a stint of 6 years in banking domain. I love to work in a dynamic role of handling operations with an open environment of continuous process improvement and leading various projects including Data Science Projects.
Teleperformance, IT Services & Solutions, Information Technology & Services
The Mafic
ADVATIX - Advanced Supply Chain and Logistics
Teleperformance, The Mafic, ADVATIX - Advanced Supply Chain and Logistics, DEVELOPMENT BANK OF SINGAPORE, Development Bank of Singapore, Barclays Shared Services, EXL
Job Title : Director Advance Analytics
Company name : Teleperformance
Period : February 2022 - Present
Location : Gurugram, Haryana, India
Job Title : Lead Data Scientists and Project Manager
Company name : The Mafic
Period : January 2021 - February 2022
Location : New Delhi Area, India
Job Title : Lead Data Scientists and Project Manager
Company name : ADVATIX - Advanced Supply Chain and Logistics
Period : August 2018 - November 2019
Summary : I handle Data Science Projects from pre sales till support contract deployment.
Location : Gurgaon, Haryana, India
Job Title : SELF SERVICE BANKING OPERATIONS, DEFECT MANAGEMENT AND PROJECTS
Company name : DEVELOPMENT BANK OF SINGAPORE
Period : January 2015 - February 2018
Summary : All activities to do with SSB ops
UAT testing
LV testing
Production and UAT defects
New Projects
Location : Pune Area, India
Job Title : Bank Officer
Company name : Development Bank of Singapore
Period : January 2015 - February 2018
Location : Pune Area, India
Job Title : Telephony Personal Banker
Company name : Barclays Shared Services
Period : March 2010 - October 2013
Location : Noida Area, India
Job Title : Customer Service Representative
Company name : EXL
Period : November 2008 - March 2010
Location : Noida Area, India
Title : Logistic Regression in R and Excel
Period : November 2017 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/ba90e05126073ccc47954b7bd6f2879efee35522a804d50fb60b8d0cf061aaec?trk=backfilled_certificate
Issuing Authority : LinkedIn
Title : Machine Learning & AI: Advanced Decision Trees
Period : November 2017 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/764e7777d76acfc7da077b2e6cf6ad6ef8e8bf43d25f79a6643ddd0ef23345d1?trk=backfilled_certificate
Issuing Authority : LinkedIn
Title : Excellence in Customer Service
Issuing Authority : Dale Carnegie Training
Title : PGP
Summary : greatlearning.in, https://olympus1.greatlearning.in//eportfolio/private/ZXlKMGVYQWlPaUpLVjFRaUxDSmhiR2NpT2lKSVV6STFOaUo5LmV5SjFjMlZ5WDJsa0lqbzFNVFU0ZlEuMWdzS1RjcWF6bURZZDkyQ2hrT2tPdGVhS1pPWTJtdVpTempycXFYS003cw==#
Issuing Authority : IIT Stuart School of Business
Title : Train the Trainer
Issuing Authority : Dale Carnegie Training
Organization name : Advatix APAC Logistics Pvt Ltd Position : Lead Data Scientists and Project Manager Period : February 2018 - Present Organization name : Freelancer.com Position : Freelancer Period : December 2017 - Present Organization name : Up
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