Business/Product Operations & Program Management | Growth & Scaling | System thinker
17 Years of Experience
Chennai, Tamil Nadu, India
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Not Available
I am a seasoned professional with 17+ years behind me on gaining diverse functional, non-functional and leadership skills, in various roles across industries. My experience spans helping a start-up find its bearings in structured execution to driving global programs to maximize revenue for a $300M semiconductor product and most recently, to solving for growth and scaling challenges of a high growth, $200M+ ARR Saas product business. I have demonstrated success with getting in to completely new areas of work and delivering tangible, meaningful impact. I can jump in to the most chaotic, high-energy workplaces and bring focus to the problems that matter, with solutions that scale. I am known for my approachability and ability to build strong professional relationships based on trust, which enables me to efficiently deliver results through others. I find peace in enabling others, helping them surmount their biggest challenges, both on work and personal fronts. I excel at stimulating dialogue, driving consensus, and delivering results that align with organizational goals. My strong work ethic, attention to detail, and ability to navigate uncertainty with ease have earned me a reputation as a transparent communicator, a focused, accountable, disciplined, and unassuming leader.
Freshworks, SaaS/Cloud Product, Information Technology & Services
Freshworks
Freshworks
Freshworks, Freshworks, Freshworks, Self employed, Renewable Energy Startup, My Home, SunEdison, SunEdison Semiconductor, MEMC Electronic Materials, MEMC Electronic Materials, MEMC Electronic Materials Inc., Proxim Wireless, Airbee Wireless, University of Tennessee, Knoxville
Job Title : Senior Manager - Program Management
Company name : Freshworks
Period : April 2022 - Present
Location : Chennai, Tamil Nadu, India
Job Title : Staff Program Manager
Company name : Freshworks
Period : July 2020 - April 2022
Summary : Program Management and Product operations
Location : Greater Chennai Area
Job Title : Lead Program Manager
Company name : Freshworks
Period : July 2019 - July 2020
Location : Chennai Area, India
Job Title : Freelance Management Consultant
Company name : Self employed
Period : August 2018 - June 2019
Summary : • Digital transformation products & services start-up - Built business roadmap for digital transformation solutions using robotic process automation (UiPath) & Business Intelligence/Analytics (Power BI), Engaged with 20+ customers on first contact discussions, slashed response time for proof of concept requests & proposals by 50%, created detailed use case compilation
• Niche food outlet chain - Reduced costs by 40% by streamlining production, sales processes and putting in controls, Improved daily sales by 30%, Implemented a cloud-based solution for sales activity tracking, expanded sales activity through online premier service integrators (Swiggy, Zomato)
Location : Chennai Area, India
Job Title : Head Of Business Development
Company name : Renewable Energy Startup
Period : April 2017 - July 2018
Summary : Solar energy development startup – focused on utility scale projects, owned business development activities in building a 250MWp pipeline, managing end-to-end development lifecycle with 25+ major industrial offtakers, including key areas of requirements analysis, financial modeling, pricing, EPC vendor management and client engagement
• Contributed in building a long-term pipeline of 250 MWp of group captive & rooftop projects
• Slashed response times to RFQs to less than 3 days by adding dynamic features to the financial model as well as creating standardized process & templates for proposals
• Closely coordinated with investors and banks on efforts to raise equity and debt for 24 MWp of private power purchase agreements (PPAs) and another 30 MWp of project pipeline
Location : Chennai Area, India
Job Title : Head of the House
Company name : My Home
Period : August 2016 - April 2017
Summary : • Caregiver for ailing mother, who has since fully recovered.
Location : Chennai Area, India
Job Title : Program Manager - Global Outsourcing
Company name : SunEdison
Period : January 2015 - July 2016
Summary : SunEdison was one of the largest global renewable power companies globally. As part of the global outsourcing team, managed the $10M/year third party business process services program – engaged directly with delivery managers from 3 global outsourcing partners, across 30+ business processes (e.g. AP, AR, SCM etc.) in 8 countries
• Improved service execution by establishing a proper governance structure, achieved adherence to service levels, compliance to policies and contracts in day-to-day operations for achieving KPI targets
• Generated a 2-year roadmap for cost savings of $3.5M for third party business process services through targeted workforce optimization, and planning for the strategic creation of captive global business service organization
• Achieved process improvements through kaizens & lean projects in coordination with outsourcing partners - vendor master accuracy above 90%, CT for PR processing - 95% within 1 day
Location : Chennai Area, India
Job Title : Marketing Strategy Manager
Company name : SunEdison Semiconductor
Period : February 2014 - December 2014
Summary : • Formulated & implemented strategy to improve long term coverage and market share (based on TAM, SAM data) for 150mm & 200mm wafer customers, to maximize business penetration, profitability and revenue, in coordination with Global Sales and FAE teams - Improved long term coverage by ~25% (based on TAM, SAM data) for 200mm
• Developed positioning plans in collaboration with Segment Marketing team, to drive float zone replacement crystal development and argon annealed wafer capacity expansion.
• Developed quarterly business reviews for executive management on 150mm & 200mm wafer product lines: interfaced with global sales, FAE & operations teams to provide key insights on market and competitive landscape, internal capability, capacity and strategy recommendations.
Location : Chennai Area, India
Job Title : Product Line Manager - 200mm
Company name : MEMC Electronic Materials
Period : November 2012 - February 2014
Summary : • Owned volume allocation process & decisions on plant loadings for 200mm fabs across USA, Italy, Malaysia, Taiwan, Korea & Japan – held joint P&L accountability with Sales & Operations on a revenue of ~$300 M/yr.
• Collaborated with the Profitability Team on 200mm wafer products to set expectations for each
price negotiation: prioritized customers, volumes and product versions for maximized profitability - minimized ASP decline to 7.5%, much less than industry average of 15% (weak markets), through close collaboration with the profitability team on each price negotiation
Location : Chennai Area, India
Job Title : Assistant Manager - Product Conversions
Company name : MEMC Electronic Materials
Period : April 2011 - November 2012
Summary : • Successfully executed cross fab quals on 200mm wafer products with customers to support volume ramp up from 5000 wafers/qtr to 300,000 wafers/qtr in ~18 months at the fab in Ipoh, Malaysia.
• Developed & successfully executed qualification plan for high volume products on improved, larger crystal pullers at the LE200mm crystal factory in Merano, Italy, achieved significant cost savings via increased throughputs (~50%)
• Provided tactical and strategic support for production control activities at the 200mm silicon wafer fab at Ipoh, Malaysia between June 2010 – July 2011.
Location : Chennai Area, India
Job Title : Product Conversions Engineer
Company name : MEMC Electronic Materials Inc.
Period :
Title : Operational Excellence Black Belt
Period : November 2015 - Present
Issuing Authority : SunEdison
Title : Project Management Professional
Period : August 2015 - August 2024
Summary : 1845128
Issuing Authority : Project Management Institute
Organization name : Project Management Institute Position : Member Period : November 2011 - Present
English (Full Professional), Hindi (Elementary), Tamil (Native Or Bilingual)
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