Cloud Operations Engineer|E-Invoicing|Jira|Service_Now|Splunk
15 Years of Experience
Chandigarh, Chandigarh, India
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Not Available
Having12+ years of working experience in the IT industry. A team player who is always willing to accept challenges within the organization and be a key contributor to that. Known for being agile, sharp, reliable, and prompt. Able to blend deep technical capabilities with superior communication skills to achieve objectives ranging from enhancing support quality to fostering interdepartmental collaboration, delivering training, and managing relationships with clients, vendors, and third parties.
Basware, SaaS/Cloud Product, Information Technology & Services
Basware
Basware
Basware, Basware, Basware, Basware, Basware, Ojas customer care
Job Title : Cloud Operations Engineer
Company name : Basware
Period : July 2017 - Present
Summary : • Ensuring that all Production Operational processes/work instructions / supplementary documentation is maintained.
• Analyzing the needs of customers and conducting cost-benefit analysis.
• Suggesting the best approach to improve the delivery process.
• Communicate technical issues, key insights, and findings to the product team
• Monitoring SLA performance for compliance with organizational needs and requirements. Ensures that appropriate changes are assessed for their impact on service levels.
• Involvement in change requests, enhancements, release testing, and patch upgrades. Constant tracking and follow-up on such requests and issues.
• Process owner of the different purchase-to-pay projects responsible for ensuring the solution's smooth delivery.
• Raising requests using ServiceNow or JIRA to the Research and Development team in case of bug reports or feature enhancements
• Finding bugs in our e-invoicing solution and reporting them to Research and Development team.
• Taking care of service now tickets and providing solutions and giving feedback.
• Taking care of A++ customers via feedback forms and service now tickets
• Provide feedback and suggestion for new live customers via quality gate.
• Give training to new joiners and provide feedback.
• Team handling and Task assigning to team members on a daily basis. (Managing and handling productivity as per the SLA)
• Fetching reports via Splunk on a daily basis.
Location : Chandigarh, India
Job Title : Technical Consultant
Company name : Basware
Period : October 2014 - June 2017
Summary : Monitoring: Monitor the various services on central, remote servers for the production system & BT environment (Europe & US).
Fixing Error: Apply fix on documents or batches stuck on various queues of the production system and on BT.
Reporting: Reporting issues to scan partners, suppliers, and teams according to the error.
Reports: Send the various reports to clients (Recon Report), and productions teams.
Investigate: Investigate the issue reported by customers and teams.
Update the status of the incidents reported on ITSM.
Follow up on the status of the issues reported to scan partners, suppliers, and other teams.
Check the pending incidents and if needed necessary action may be taken.
Consulting with scan partners/suppliers for different scanning issues
Consulting with customers for their different queries
Consulting with the support team for their different queries
Consulting with developers for different queries
Follows established quality standards.
Responsible to submit the documentation related to the assigned task.
Keeps management and relevant persons informed accurately and promptly of the status of tasks and other issues.
Provide immediate (First line) support in case of an issue. If the issue is not resolved, then the concerned team and person may be informed immediately.
Reporting issues to the partners and tracking the status of the same.
Transaction Monitoring provides support to the Production team and takes care of technical issues.
Import and Export from servers to servers.
SQL Query optimization.
Deployment of Kofax at different project levels.
Managing Data.
Location : Chandigarh, India
Job Title : Associate Technical Consultant
Company name : Basware
Period : June 2012 - October 2014
Summary : Mapping of e-invoices using Java regular expressions (Virtual printer):
Description: Mapping of e-invoices for various customers using Java regular expressions (Regex). This process consists of the mapping of each & every field of the invoice (i.e. Invoice Date, Invoice Number, Receiver e-invoice Number, Invoice Items, Item Quantities, Item amounts, Tax included, etc.) which results in the conversion of the e-invoice into XML file automatically.
Environment/Tools: Gateway server, Virtual Printer tool, Cando
Team Name: Rapid Implementation Services
Free Email Lite for e-invoice mapping (Email lite):
Description: Mapping of invoices for Receiver Company with various sender customers using the Java regular expressions.
Environment/Tool: Production Gateway server, Virtual Printer tool, Cando.
Team Name: Free Email Service (FES)
Working with PDF Invoices, tests, and productive senders.
Taking care of Test and productive customers of Smart PDF.
Taking care of ITSM and providing solutions and giving feedback.
Give training to new joiners and provide feedback.
Team handling and Task assigning to team members on a daily basis. (Managing and handling productivity as per the SLA)
Project Setup of Various external customers:
Description: Creating/Registering a new customer with Basware and then activating it to make any order for services/packages provided by Basware using ITSM & SharePoint.
Adding up new users for the customer by generating its credentials using the BT tool.
Creating a new ticket only for the virtual printer order and then activating the supplier to make it ready using Gateway.
Preparing the agreement for the respective order made by the customer.
Make the Cando package for each order made by the customer and set the duration of that service/package.
Environment/Tools: IT Service Management (ITSM), Gateway server, Basware Transaction (BT), SharePoint, Cando
Team Name: Rapid Implementation Services
Location : Chandigarh, India
Job Title : Quality Analyst
Company name : Basware
Period : November 2011 - June 2012
Summary : Description: Regular quality checks of the processing are done by the Validation team to track the
Progress and performance of the team. Filing the reports and feedback as
well as updating the tracker in order to recheck.
Clients: External
Environment/Tool: Production Gateway server, Virt
NA
Title : Become a Customer Support Specialist
Period : December 2022 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/7639de7443d2e6fb29d644e8ff17dcc8a9d32a089634070e3a00e61e28ac4e1b?trk=flagship-lil_details_certification
Issuing Authority : LinkedIn
Title : Being an Effective Team Member
Period : October 2022 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/bab92e81431c021b0e47752ba6907c3b95d8fd7f229da362841821714f4a003b?trk=flagship-lil_details_certification
Issuing Authority : LinkedIn
Title : Excel: Creating a Basic Dashboard
Period : October 2022 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/ca363dc1dbd9a8ce2b076774fdd6312fbf1e55bb286c06b993879bb7d04a1b84?trk=flagship-lil_details_certification
Issuing Authority : LinkedIn
Title : Speaking Confidently and Effectively
Period : October 2022 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/1804e5744921a1c51fa99c841ea4349e79e95cec1195ef6b34097483641c08c4?trk=flagship-lil_details_certification
Issuing Authority : LinkedIn
Title : Lead Yourself@ Basware
Period : February 2021 - Present
Issuing Authority : Basware
English (Professional Working), Hindi (Limited Working), Punjabi (Limited Working)
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