BMC Remedy ITSM Specialist@BMC Software
15 Years of Experience
Pune, Maharashtra, India
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Not Available
BMC Remedy ITSM Specialist with 13 years of extensive experience of implementing entire suite of Remedy ITSM with CMDB. Specialist on BMC Helix and BMC Helix Migration Project Extensive experience on Design and Implementation of DWP Catalog Strong in solution designing and worked as project architect. Strong experience on custom development on ARS platform and ITSM Experience in installation/configuration/development/deployment/customization/administration for BMC Remedy ARS 7.X.X / 8.X/9.X (Incident, Problem, Change, Asset) BMC Atrium Core 7.X.X / 8.X/9.X BMC Remedy CMDB (extensive experience) BMC Service Request Management (Including development of complex and Advance Interface Forms SRDs) BMC Service Level Management BMC Remedy Knowledge Management BMC Atrium Integrator Upgrade from Remedy ITSM 7604 to Remedy 9 with enablement of Smart IT Enablement of BMC Remedy Smart Reporting Support, administration & Performance Tuning experience with almost all the versions of BMC Remedy Experience on developing complex and Advance Interface Forms SRDs Experience on configuring SLAs, Service Targets, Milestones in SLM Hands on experience on integrating discovery tool like Microsoft SCCM with Atrium CMDB for CI and relationships population Experience on configuring approvals based on CI people relationships Strong experience on BMC Remedy Patch or Version Upgrades/Migrations Experienced on working on BMC Remedy OnDemand environment Experienced on Report Creation in Business Objects/Crystal Report/BMC Remedy Smart Reporting/Analytics Worked on Windows / Linux / Solaris OS platform Worked on SQL / Oracle DB Platform Technical/UAT documentation & Remedy Knowledge Articles Strong experience on Third Party Integrations - Discovery Tool (MS SCCM), LDAP (AREA & ARDBC), Web Services, Atrium Integrator, Email Engine Experienced on SSO Integration - Atrium SSO Experience in conducting End User/Support Staff/Administrator - Trainings/Workshop Certifications – BMC Certified Professional 9.x BMC Certified Professional 8.x ITIL Foundation V3
BMC Software, SaaS/Cloud Product, Information Technology & Services
Mindtree
Ericsson
BMC Software, Mindtree, Ericsson, IBM
Job Title : Senior Consultant
Company name : BMC Software
Period : January 2014 - Present
Location : Pune Area, India
Job Title : Module Lead
Company name : Mindtree
Period : April 2013 - January 2014
Summary : I was responsible to manage entire Remedy Account for AOL in Mindtree
Job Title : Solutions Integrator
Company name : Ericsson
Period : June 2011 - March 2013
Summary : Lead Developer for Remedy and ITSM Application
Job Title : Application Developer
Company name : IBM
Period : October 2008 - June 2011
Summary : Worked as Remedy Developer at IBM
Location : Bangalore
NA
Title : BMC Certified Professional: BMC MyIT 3.x and Smart IT 1.x
Period : December 2016 - Present
Issuing Authority : BMC Software
Title : BMC Certified Professional 9.x
Period : January 2016 - January 2019
Issuing Authority : BMC Software
Title : BMC Certified Professional 8.x
Period : November 2014 - November 2016
Issuing Authority : BMC Software
Title : BMC Certified Associate: Helix Migration
Period : October 2020 - October 2022
Issuing Authority : BMC Software
Title : ITIL Foundation V3
Issuing Authority : EXON
Title : ITIL Service Design (ITIL-SD)
Issuing Authority : NOVEL
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