Lead Product Manager at BMC Software
15 Years of Experience
Pune, Maharashtra, India
+91 9**********
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60 Days
14+ years of experience in Product Development, Solution Design, Product Management, Functional consultancy across various CRM products. In-depth experience in Agile project management, Scrum Master, Application Development across several domains. Led customer focused projects in a startup environment as well as in multinational companies. Proficient in French & English. ::SKILLS:: Agile Project Management SCRUM master CRM products Functional Consultancy Solution Design Customer Success Product Management Product development - Core Java Team Management Customer Success
BMC Software, SaaS/Cloud Product, Computer Software
BMC Software
BMC Software
BMC Software, BMC Software, BMC Software, SOAIS, National University of Singapore, Amdocs, Infosys Technologies Ltd
Job Title : Lead Product Manager
Company name : BMC Software
Period : November 2021 - Present
Location : India
Job Title : Senior Product Manager
Company name : BMC Software
Period : September 2019 - November 2021
Job Title : Product Manager
Company name : BMC Software
Period : July 2018 - September 2019
Location : Pune Area, India
Job Title : Head of Customer Success & Principal Program Engineer
Company name : SOAIS
Period : April 2012 - September 2016
Summary : Zyprr CRM Product Development Program
Zyprr, a startup CRM product built from scratch, is an integrated cloud solution to cater to the full suite of Customer Relationship Management for Small to Medium Enterprises(SME).
Responsibilities/Accomplishments:
1. Maintaining product backlog - Prioritising backlog with stakeholders; writing user stories with use cases, owning user stories through closure. Contributing to product roadmap.
2. Collaborating with product development for reviewing use cases and designing solutions
3. Collaborating with UI/UX team for designing user interface
4. Some of the critical modules like Reports & Analytics, Customer Support, OMS were devised and designed by me which brought in close to 40% growth to the product.
5. In charge of solutions, I was involved in Requirement Analysis, Product design & Feature research; creating Functional Design, competitor analysis etc.
6. Led Customer Support Process. Scaled up the support ticketing system performance by 70% (using the support module of our own product) within a period of 2 months.
7. Partially involved in pre-sales solutions for client needs. Like, understanding prospective customer pain areas, developing solutions to cater to the needs, developing PoCs for buy-ins and presenting demos for client articulation.
8. Engaging with user community on product functionality, product issues, and enhancement requests
9. Managed multiple releases and closely worked in every phase of SDLC.
Location : Kolkata
Job Title : Research Associate
Company name : National University of Singapore
Period : June 2010 - December 2011
Summary : Mobilewalla- social network crawling and analytics building product
Accomplishments:
1. Devised algorithms and programs for N-gram computations on various dimensions, calculation of bursty words.
2. Led an initiative to process and to devise filtering algorithms to build analytics from the huge volume of social media crawled data to help scale up the product.
Recognition: Co-authored research paper “Twitter Postfilter for Mobile Applications” where my algorithms have been widely accepted and presented in the WITS 2011 conference.
Location : Singapore
Job Title : Sr Subject Matter Expert
Company name : Amdocs
Period : January 2007 - January 2010
Summary : CRM consultant for Amdocs Clarify CRM (thin client). Product ownership, Client management, Change & Release management and Delivery process improvement were some of the key responsibilities.
Accomplishments:
1. Requirement gathering, analysis and providing functional solution for various business cases as part of Change Request Management.
2. As product owner keeping the product up and running 24/7 collaborating and coordinating across various teams and stakeholders.
3. Participating in solution reviews, approving design documents
4. Prioritizing product defects and taking calls on hotfixes
5. Delivered complex projects on-time and on-budget receiving very good feedback from the client.
6. Led the design of DMS module, including schema design for DATACOM
Location : Pune, UK, USA
Job Title : Software Engineer
Company name : Infosys Technologies Ltd
Period : July 2005 - January 2007
Summary : Java/J2EE Developer with experience in Warehouse Management System development, shop floor space planning, and transportation planning development.
Accomplishments:
1. Designed and delivered a complex application development from scratch for Hallmark in a record time of 6 months.
2. Designed and developed the entire solution in one of the most critical modules, Concurrency Control.
NA
Title : Introduction to Data Analytics
Period : July 2022 - Present
Issuing Authority : Simplilearn
Title : Pragmatic Marketing
Period : August 2019 - Present
Issuing Authority : Pragmatic Institute (Pragmatic Marketing + TDI)
Title : Watson Assistant Foundations
Period : September 2018 - September 2019
Summary : youracclaim.com, https://www.youracclaim.com/badges/4128a0e1-2bfc-4e43-9b05-c8bdebdc3b96/linked_in_profile
Issuing Authority : IBM
Title : Scrum: The Basics
Period : June 2018 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/912a2692b274749df7a3602c4fc3016d59e88c54a0eef7db14a0cf3f49f3b27d?trk=backfilled_certificate
Issuing Authority : LinkedIn
Title : DevOps Foundations: Lean and Agile
Period : May 2018 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/e058182f8edd79e89c2f2d366aa0acf27d403130e00e57a2ffed5a9162cbd95d?trk=backfilled_certificate
Issuing Authority : LinkedIn
Title : Agile Project Management Principles
Period : January 2013 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/24841957e64af0938fca2033c28cafc4f918ff86e7b90fb8ba9b7a17602afb6d?trk=backfilled_certificate
Issuing Authority : LinkedIn
Title : Backpacking Tales
Publisher : http://theuncommonbox.com/
Publication time : 2017
Title : Twitter Post filter for Mobile Applications
Publisher : WITS 2011
Publication time : 2011
Summary : The Twitter platform has emerged as a leading medium
Bengali (Native Or Bilingual), English (Native Or Bilingual), French (Elementary), Hindi (Native Or Bilingual)
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