SAAS |Customer Experience |Cloud Architect|Serverless Enthusiast| Data in Motion & Stream processing|Automation
16 Years of Experience
Chennai, Tamil Nadu, India
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Not Available
A Cloud Solution Architect with expertise in Oracle E-Business Suite, Oracle/MySQL/PostgreSQL/NoSQL Database Cloud Migration/Replication/Disaster Recovery and Oracle Fusion Middleware, Oracle Sales Cloud having around 13+ years of experience. Experience in Event Driven architecture using Serverless Proven track record in implementing/upgrading/migrating, delivering large scale enterprise level solutions across multiple industries. Diverse experiences in engaging with stakeholders, peers and partners combined with established leadership, solution design and architect, and consulting skills. Result driven consultant, focusing on Customer’s digital transformation and responsible for migration to cloud and an Oracle/AWS Certified expert Key Skills * Cloud Computing - AWS,GCP,Oracle * Databases - AWS RDS/Aurora/Oracle/MySQL/Mongo DB * ERP- Oracle E Business Suite * CRM- Oracle Sales Cloud * Middleware- Apache,WebLogic * Monitoring- Splunk,Nagios * Programming Language - Shell script, Python. * Container orchestration- Kubernetes[K8s] * Provisioning Tool- Terraform Helps customer by using Proactive monitoring setup and automation where necessary. Experience in project management.
Confluent, SaaS/Cloud Product, Computer Software
ZoomInfo
Chargebee
Confluent, ZoomInfo, Chargebee, HCL Technologies, HCL Technologies, HCL Technologies, MphasiS, Mphasis, MphasiS, NTT DATA
Job Title : Senior Customer Success Technical Architect
Company name : Confluent
Period : June 2023 - Present
Job Title : Senior Manager,Customer Experience
Company name : ZoomInfo
Period : September 2021 - June 2023
Summary : • Playing key role as Global Customer Experience Leader for Zoominfo Solutions for handling customer base of 10k customers and a team of 23.
• Delivered 40% improvement in implementation efficiency, 33% bug fixes and 50% overall fast ticket closure through continuous process enhancements
• Introduced and executed Community led programs (Webinars/AMA) across various products for Customer adoption.
• Successfully architected and implemented Migration tool which resulted in 80% fast migration time; resulted in achieving accolades from CEO
• Automated CSM QBR/Monthly Check-in using Zapier, saved each CSM 30 hrs manual efforts
Job Title : Senior Manager(Architect) ,Professional Services & Customer Experience
Company name : Chargebee
Period : October 2020 - September 2021
Summary : ● Led professional services program management ;onboarded 10customers within 3 months of rollout and 30% improved CSAT
● 55% Improved performance of cloud applications and achieved 65 % cost savings for customers by developing a Serverless architectural workflow in AWS & Containerization
● Implemented event-driven architecture workflow automation for internal teams that eliminated the need for third-party tools and increased operational efficiency by 55%
● Spearheaded the automation process for internal teams which the Pilot program delivered a 35% success rate and 20% reduced Churn rate
● 25 % Reduced manual efforts in Implementation team using Automation process bringing the overall timelines from 3 weeks to 10days
Location : Chennai, Tamil Nadu, India
Job Title : Lead Cloud Architect/Technical Manager
Company name : HCL Technologies
Period : June 2018 - October 2020
Summary : • Steered offshore delivery supporting 27 applications($1M) with 35% improved CSAT, 40% resolution improvement.
Established 18-member productivity team of DB, CRM, ERP, Devops, Cloud engineers & Integration specialists and responsible for migration projects ($1.5M) with agile model.
Lead Solution architect for migrating Oracle/MySQL/MS SQL Databases/ERP systems; determine migration strategies, develop, design, implement AWS features using Architected framework.
• Led the migration & upgrade of Mongo DB from On-Prem to Cloud from 3.0.6 to 4.4 version.
• Handled the Migration of 20+ Oracle DB to be hosted in AWS RDS/EC2 securely using DMS along with Oracle Fusion Middleware products
• Redesigned Invoice Payment application to suit cloud architecture with Auto Scaling feature enabled
• Orchestrated cross platform migration of mission critical oracle ERP systems to AWS cloud. This includes High Availability using Data replication/Load balancer with enhanced security features [TLS/Network Encryption/DB Encryption/WAF] across Regions.
• Provisioned ERP Application instances within days[against weeks] using Automation scripts along with Jenkins and employing AWS Features.
Location : London, England, United Kingdom
Job Title : Technical Manager
Company name : HCL Technologies
Period : July 2017 - May 2018
Summary : Led a 10 member team for a Data Management Company on Oracle Sales Cloud Development & Support [OCX] includes CPQ, Apttus .
Expertise
* Sales[Lead/Opportunities]
* Partner Relationship Management [Enrollment,Account Management]
* Claims and Settlements
* Stabilization of the CRM platform within 4 months of go live and initiated Enhancements on Workflow notification on Leads/Opportunities
* Automation on ESS Job Monitor Report.
* Mulesoft Integration between OCX and ERP Systems on Claims/Settlements.
* CPQ integration with OCX
Location : Chennai, Tamil Nadu, India
Job Title : Lead Consultant
Company name : HCL Technologies
Period : January 2015 - July 2017
Summary : As a part of current role, am responsible for the COE Oracle VM projects capacity planning,hardware sizing,installation, maintenance of Oracle products such as DB,EBS,FMW,Siebel ...
Mentoring a team of four to provide knowledge about Oracle DB and EBS.
Provisioned Oracle Fuion HCM implementation and delivered within a short time.
Also involved in Request for Proposals and a training co-ordinator.
Had a chance to install R12.2.0 & upgrade to R12.2.4.
Having strong knowledge and little hands on into Amazon Web Services concepts like VPC,EC2,EIP,S3,EBS,CloudFront,ELB,Amazon RDS,IAM.etc...
Realtime replciation using GoldenGate 12c.
Delivered a POC on EBS-R12 Integration with OAM11g with AD sync.
Currently working on 12cDB installation and upgrade from 11g to 12c.
Had a Chance to learn about OAG.ODI,SOA administration tasks that involved OMCS.
Extensive knowledge on Oracle Fusion Middleware especially on OAM,OID,Weblogic,,
Location : Chennai
Job Title : Senior Consultant
Company name : MphasiS
Period : November 2013 - January 2015
Summary : Senior Consultant with extensive Knowledge in Oracle Database(10g,11g),Oracle Grid and RAC, Oracle E-Business Suite (11i and R12) and Fusion Middleware 11g(OBIEE,Weblogic,OID,OAM
Successfully implemented and configured EBS R12 and Oracle SOA in oracle VM.
Performing CPU.PSU patching for Oracle EBS R12.1.3 with 11.2.0.3 DB .
Architect and consultant for Oracle Access Manager(11g)
Performed Active Database Clone which reduces the cloning time by 50% and delivered the instance to client within very short time.
Inducted into Top performer;s group for consistent performance.
Job Title : Consultant
Company name : Mphasis
Period : November 2011 - October 2013
Summary : DBA consultant with extensive knowledge in Oracle Database(10g,11g),Oracle Grid and RAC, Oracle E-Business Suite (11i and R12) and Fusion Middleware 11g(OBIEE,Weblogic,OID,OAM).
Involving in co-ordination and handling architectural &,configuring Oracle E-Business Suite,Fusion Middleware and oracle VM.
Responsible for configuring EBS R12 on Multinode i
NA
Title : Gremlin Chaos Engineering Practioner
Period : July 2021 - Present
Issuing Authority : Gremlin
Title : Workato Automation Pro
Period : July 2021 - Present
Summary : pyrtyaz5dj3y
Issuing Authority : Workato
Title : Oracle Autonomous Database specialist
Period : April 2020 - October 2021
Issuing Authority : Oracle
Title : Amazon Web Services Solutions Architect Associate
Period : March 2020 - March 2023
Issuing Authority : Amazon Web Services (AWS)
English (Full Professional), Tamil (Native Or Bilingual)
Award : R & R Award for AWS Cloud migration
Issuer : HCL Technologies
Date : 4 2019
Award : Spot Award
Issuer : HCL Technologies
Date : 2 2018
Summary : Spot Award from AVP for Outstanding performance during project Aurora[OCX]
Award : CIO Award for Excellenece
Issuer : Mphasis
Date : 4 2014
Summary : Got for an outstanding support for Calendar Year change in R12.
Award : Blue Certificate for Outstanding Performer
Issuer : Oracle Head of NTT DATA
Date : 7 2008
Summary : Delivered an upgrade project within SLA using minimal resources and saved $25000 for the client .
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