Saas Talent

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SaaS Talent

Technical Support Manager at Confluent

13 Years of Experience

Bengaluru, Karnataka, India

Expected Salary

Current Salary

Notice Period

Not Available

About

I have total 12+ years of experience in Support Engineering and Management. I have been managing teams with 12 members and worked in Techno-Manager role since 2019. I am looking for a leadership position where I can utilize my technical and managerial experience in contributing to the growth of the organization.

Technical Support Manager

Confluent, SaaS/Cloud Product, Information Technology & Services

Past Company 2

Confluent

Past Company 3

Confluent

Companies Worked:

Confluent, Confluent, Confluent, Couchbase, Couchbase, Couchbase, @WalmartLabs India, Amazon, Tuebora, IBM India Pvt Ltd

Work History:

Job Title : Technical Support Manager
Company name : Confluent
Period : September 2021 - Present
Location : Bengaluru, Karnataka, India

Job Title : Team Lead, Technical Support Engineering
Company name : Confluent
Period : April 2021 - September 2021
Location : Bengaluru, Karnataka, India

Job Title : Staff Technical Support Engineer
Company name : Confluent
Period : May 2020 - April 2021
Location : Bengaluru, Karnataka, India

Job Title : Manager of Technical Support, APAC
Company name : Couchbase
Period : March 2019 - May 2020
Location : Bengaluru Area, India

Job Title : Senior Technical Support Engineer
Company name : Couchbase
Period : September 2018 - February 2019
Location : Bangaon Area, India

Job Title : Product Support Specialist
Company name : Couchbase
Period : July 2016 - September 2018
Location : Bengaluru Area, India

Job Title : Development Engineer III
Company name : @WalmartLabs India
Period : July 2015 - July 2016

Job Title : Senior DevOps Engineer
Company name : Amazon
Period : July 2012 - July 2015
Summary : Software maintenance and enhancement
Location : Banaglore

Job Title : Software Engineer
Company name : Tuebora
Period : March 2011 - June 2012
Summary : Software Development and Automated testing

Job Title : Associate Systems Engineer
Company name : IBM India Pvt Ltd
Period : June 2010 - March 2011
Summary : Software Maintenance

Professional Certifications:

Languages:

English , Hindi , Kannada , Marathi

Skills

Service Delivery

Staffing Plans

Incident Management

Customer Satisfaction

Troubleshooting

Technical Services

Resource Allocation

Establishing Priorities

Attention to Detail

Resolving Issues

Java Virtual Machine (JVM)

Annual Reviews

Workload Prioritization

Service-Level Agreements (SLA)

Operational Excellence

Customer Satisfaction (CSAT)

Customer Experience

Crisis Situations

Knowledge Management

Ticketing Systems