Senior Manager @ Cornerstone OnDemand | Global Customer Support | SAAS Product
22 Years of Experience
Pune, Maharashtra, India
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Not Available
Cornerstone OnDemand, SaaS/Cloud Product, Computer Software
Cornerstone OnDemand
Saba Software
Cornerstone OnDemand, Cornerstone OnDemand, Saba Software, Saba Softwares India Pvt. Ltd, Saba Softwares India Pvt. Ltd, Saba Software, Saba Software, Saba Softwares India Pvt. Ltd, Saba Software, Saba Softwares India Pvt. Ltd, M. B. Patel Science College
Job Title : Senior Manager, Global Customer Support
Company name : Cornerstone OnDemand
Period : December 2021 - Present
Location : Pune, Maharashtra, India
Job Title : Manager, Customer Support
Company name : Cornerstone OnDemand
Period : May 2020 - November 2021
Location : Pune, Maharashtra
Job Title : Manager, Advanced Support, Learning & Quality
Company name : Saba Software
Period : September 2017 - April 2020
Location : Pune Area, India
Job Title : Technical Lead, Advanced Support
Company name : Saba Softwares India Pvt. Ltd
Period : September 2015 - August 2017
Summary : -- Started as a single resource from India, working as the Advanced Support team member.
-- Mentor Level 1 team to help resolve the clients’ issues.
-- Troubleshoot SEC (On-premise or BTF) and Saba Cloud product issues.
-- Re-produce and resolve complex technical issues in a timely manner, adhering to SLA’s
-- Collaborate with cross-functional teams to track down, resolve and deploy solutions to the customer
environment.
-- Develop ad-hoc SQL scripts to resolve data-related issues.
-- Develop basic HTML code to help resolve UI issues for the customer.
-- Document solutions by creating Knowledge Base articles.
-- Leverage network tools like Fiddler to debug and resolve customers’ connectivity issues.
Location : Pune Area, India
Job Title : Lead, Technical Support
Company name : Saba Softwares India Pvt. Ltd
Period : June 2015 - August 2015
Summary : -- Started working as a Backline Support engineer
-- Worked on client's issues that were due to the application or database server-level configuration.
-- Successfully completed the Saba Cloud Support functional training
Job Title : Lead, Cloud Operations
Company name : Saba Software
Period : April 2015 - May 2015
Summary : Continued to work in my previous role as the Module Lead.
Job Title : Module Lead
Company name : Saba Software
Period : September 2013 - March 2015
Summary : -- Detailed documentation of the Copy down/environment refresh process
-- Worked to automate the refresh process
-- Scheduling the client's imports and exports
-- Mentoring the new hires
-- Troubleshooting client's issues at the database and the application server level.
-- Crystal Report/ SAP reports deployment for the clients
-- Monitored the environments to improve the server performance by changing the different server level memory parameters
-- Started working in 24/7 shift model
Location : Pune
Job Title : Sr. Technical Consultant
Company name : Saba Softwares India Pvt. Ltd
Period : September 2011 - August 2013
Summary : This role was performed in two different teams.
Consulting team:
-- Effort estimation of the client's custom script requirement
-- OOB procedure creation for the functionality called Rapid Data Import
-- Verifying the releases before handing them over to the clients.
-- Patch verifications against the customization
Hosting team:
-- Patch applications
-- Locale applications
-- Deployment of the custom scripts
-- Upgrading hosted client's environments.
-- Database Schema management
-- Manual copy down/database refresh
Location : Pune Area, India
Job Title : Technical Consultant
Company name : Saba Software
Period : September 2009 - August 2011
Summary : -- Custom import script creation in DB2
-- MS SQL Server to Oracle database migration
-- Custom scripts to recreate oracle sequences throughout the client's SEC environment
-- Custom scripts to restructure domain (used in Saba)
-- Custom scripts to delete locale from the entire database.
-- Custom scripts to modify the client's environment from the Security list model to the Security role model
Job Title : Technical Associate
Company name : Saba Softwares India Pvt. Ltd
Period : July 2007 - August 2009
Summary : --> Migration of the client's SEC 3x environment to 5x Environment
--> Upgrade the client's SEC environment
--> Schema analysis and mapping of Lotus LMS with Saba
--> Custom scripts to import data into the client's environment (Data Load)
--> Database view creations as per the client's requirement
--> Data Extract script to get the data into CSV format.
Location : Mumbai Area, India
Job Title : Programmer
Company name : M. B. Patel Science College
Period : June 2000 - January 2006
Summary : Hands on C, FoxPro, Oracle and D2K
Location : Anand, Gujarat. India
NA
Title : How to Present and Stay on Point
Period : May 2023 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/5fda137897f6a7865c84d3664936bcce0d93085b3938af1cbc0d1750a19eedaf?trk=flagship-lil_details_certification
Issuing Authority : LinkedIn
Title : Data Analytics for Students (2020)
Period : June 2022 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/d1dce71bf98f70d3ac35835552aae1e7ddc08685bd5c0d41d0e941c77687d11c?trk=flagship-lil_details_certification
Issuing Authority : LinkedIn
Title : Leading and Motivating People with Different Personalities
Period : June 2022 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/224b3c139f8a7c0cebfebf98e1e185f24858fdbbbda1b237f524146d7fbaf040?trk=flagship-lil_details_certification
Issuing Authority : LinkedIn
Title : Project Management Foundations: Requirements
Period : June 2022 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/f9b79c214762cddf7e9d7e33060d9ababbaa4d705fa46c16db2d72c888dec5a6?trk=flagship-lil_details_certification
Issuing Authority : LinkedIn
Title : Speaking Up At Work
Period : June 2022 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/ff21dd7233fac5ce81774a950a4a417f9a8d58b6fb0cc8e59d4f145cfa6c449c?trk=flagship-lil_details_certification
Issuing Authority : LinkedIn
Title : Transitioning from Manager to Leader
Period : June 2022 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/b7a10e19861dd0476f032642d65fee2841ee0b1fb59bc38f5f63d625bdcdb78b?trk=flagship-lil_details_certification
Issuing Authority : LinkedIn
Title : Writing Customer Service Emails
Period : November 2019 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/c8cda2928abc8099988d96add85e3eb921736c0fed95ba1baa7a4fe2d13d46db?trk=flagship-lil_details_certification
Issuing Authority : LinkedIn
Title : Strategic Thinking
Period : October 2019 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/c7e5fb77ba648f1680c2fe5e6ea7d9d90ef2d6188ae66a8678e508f7d8483844?trk=flagship-lil_details_certification
Issuing Authority : LinkedIn
Title : Setting Team and Employee Goals
Period : August 2019 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/5e6d1003fbb40be80a5f26b3caf6d02669594b77f1758498e7835c3e1f60277b?trk=backfilled_certificate
Issuing Authority : LinkedIn
Title : Building Accountability into Your Culture
Period : May 2019 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/2f4404e73b9869a6be18e4dd801123ab63d5caf8bbe714b65f6c85a3a84d271a?trk=flagship-lil_details_certification
Issuing Authority : LinkedIn
Title : Managing High Potentials
Period : May 2019 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/5d1684ce97e57923dd85cf93b4f1c1e31c186d58a2513128674ff2bd6f6963e6?trk=flagship-lil_details_certification
Issuing Authority : LinkedIn
Title : Managing Teams
Period : May 2019 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/e3175254d3aed0ddb0515d2e1a4e68fbc9be576e7dbded54c1d74dd31042418e?trk=backfilled_certificate
Issuing Authority : LinkedIn
Title : Leading Yourself (2017)
Period : April 2019 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/9188b3752127de88c0bbb9fa505998298c5ab50ad108ebee7aed9c0aec7c9fb2?trk=flagship-lil_details_certification
Issuing Authority : LinkedIn
Title : Managing Your Time
Period : January 2019 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/9f04002c31d2ec7eed3439c0a19d3f5bb80d69917cf8f098d6bd3c6dda164a80?trk=flagship-lil_details_certification
Issuing Authority : LinkedIn
Title : Leading a Customer-Centric Culture (2013)
Summary : linkedin.com
Issuing Authority : LinkedIn
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