Senior Project Consultant @Cvent
6 Years of Experience
Gurugram, Haryana, India
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Not Available
Cvent, SaaS/Cloud Product, Information Technology & Services
Capgemini Engineering
Cvent, Capgemini Engineering
Job Title : Senior Project Consultant
Company name : Cvent
Period : November 2022 - Present
Location : Gurugram, Haryana, India
Job Title : Associate Consultant
Company name : Capgemini Engineering
Period : February 2017 - October 2022
Summary : >Co-ordinating with internal/external customer through E-mail and Telephone.
>Communicate daily with TAC engineers via phone, chat messages or using regular emails to negotiate immediate actions on cases to ensure proper priority is given to closure status.
>Deliver a weekly report for all case-activities performed during the period
>Worked with engineers based out of the USA and India
>Conduct GCI (Global Consistency Initiative) sessions for the new and experienced engineers, wherein the case and call handling process is explained and how to gauge customer sentiments.
>Acted as a Team Lead for Cisco Data-Center domain for Cisco AI Project (Sherlock) and handled the overall project.
>Managing Cisco Clients by conducting meetings and presentation of the KPI data and suggesting ideas to improve the pilot sherlock project and make it efficient.
>Trained the entire team on the purpose of the project (Sherlock), how to communicate with the customer and closed more than 500 cases after filling the TraPR script on WorkMon.
>Also trained Sherlock semi-technically in Cisco Data Center and Cisco Security domain.
> Also worked as Cisco Wireless TAC Engineer.
Location : Gurugram, Haryana, India
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