Salesforce and FinancialForce Consultant, Manager - Global Client Service Operations
16 Years of Experience
Gurgaon, Haryana, India
0
0
Not Available
Steering the gamut of tasks, including Salesforce and FinancialForce module Design & Implementation, translating business requirements into Salesforce solutions, managing technical business processes, migrations, release, Salesforce deployment, testing, documentation, support, maintenance, and package enhancements Salesforce and FinancialForce Consultant and Manager with a combined experience of 14+ Years including, Salesforce Administration, Salesforce Techno-Functional Consulting, Salesforce Business Analyst, Salesforce Release and Change Management, FinancialForce, Sprint Manager using Agile, Salesforce Reporting, Process Transitioning, Delivery Management, and Strong Customer Service skills Skilled with Salesforce Certifications, ITIL Foundation Certified, Resource & Effort Estimation, Salesforce Release, Sprint, Testing & Deployment Management through different tools, Exceptional Client Handling Possess excellent negotiation, organizational, relationship management, problem-solving, and interpersonal skills with cross GEO management & creative abilities
Cvent, SaaS/Cloud Product, Information Technology & Services
Cvent
HCL Australia Services Pty Limited
Cvent, Cvent, HCL Australia Services Pty Limited, HCL Technologies, IBM, IBM, IBM
Job Title : Salesforce and FinancialForce Consulting, Manager - Global Support Operations
Company name : Cvent
Period : February 2021 - Present
Summary : Managing a gamut task of supporting over 1100+ employees for their CRM solutions, majorly Salesforce and FinancialForce, a business that reflects a revenue of ~$700 M. The core responsibility is to manage Salesforce, FinancialForce, and the integrated technology ecosystem for Client Service business.
Being the brain that transforms the requirements into flawless automated solutions in Salesforce and FinancialForce, managing bugs and enhancement queue, design, implement, test, and deploy. License, certificate, and integrations, driving cost-saving strategies and translating them into automated working models.
This is a role where business goals and vision meet the package technical solutions, captured information are channelized to present a meaningful trend, efforts are analyzed and stakeholders are informed, technical strategies are built to save cost and time and vendors are reviewed to meet business requirements. All this is around Salesforce and FinancialForce CRM ecosystem.
Location : India
Job Title : Salesforce and FinancialForce Consulting, Assistant Manager - Professional Services
Company name : Cvent
Period : November 2018 - February 2021
Summary : Assistant Manager Professional Service, Salesforce, and FinancialForce Consultant for Cvent
Cvent is a 4000+ employee strong org with more than 23000 customers globally. It gives a leading cloud-based software solution to event planners and marketers for online registrations, venue selection, event management, marketing, onsite solutions, and attendee engagement.
I worked as a Salesforce & FinancialForce Consultant at Cvent for 2 years, supporting more than 600+ employees of Cvent professional services, with their CRM (Salesforce & FinancialForce) enhancements, consulting, design, implementation, release, deployment, migrations, streamline business processes, and reporting.
FinancialForce is a packaged solution on the Salesforce platform which meets the requirement of a project manager managing an onsite business, creating budgets, resource management, automated utilization calculation, etc.
Major highlights of my profile were delivering high-end projects on the Salesforce platform for Cvent asset management, migrating business from Salesforce metadata to FinancialForce packaged solution, streamlined automated utilization reporting, automated budget creation, resource management, etc.
Location : Gurgaon, Haryana, India
Job Title : Salesforce Consultant and Application Support Manager
Company name : HCL Australia Services Pty Limited
Period : July 2017 - August 2018
Summary : Application Support Manager and Salesforce Consultant for Service New South Wales, Sydney Australia.
I managed a team of technical experts who handled backend internal application support for the https://www.service.nsw.gov.au/ website. This is a New South Wales government website that is used by NSW residents to apply for various government licenses like Driving, Boating, Business, Health, Legal, etc...
My team’s core responsibility was to manage bugs and enhancement queues for this website through JIRA as our CRM tool. Salesforce, being the core technology and backend for this website had integrations with Enterprise Service Bus (MuleSoft) for integrations, LDAP, PING, Security Authentication Gateway, Server monitoring through Nimsoft, NewRelic, and Atlassian.
My major role was to manage a team size of 8 technical experts (for technologies mentioned above), ensuring team hygiene, utilization, headcount, service levels, managing the support queue for website bugs, setting priorities for enhancements, technical projects effort estimation while owning responsibility as a Salesforce Consultant and Admin.
My technical responsibilities were to maintain the Salesforce ecosystem which involved, managing SF Service and Community Cloud, Salesforce Administration, License and Certificate Procurement, Salesforce monthly Release, Sandbox Testing, and Prod Deployment, prioritizing enhancement, managing source code repository through bitbucket and deployments using Bamboo and SF changeset.
Working with the NSW government I got great exposure towards, technical team management, working with Vendors to prioritize projects and enhancements, Release and SF Deployment, Project lifecycle, Atlassian products like JIRA, Bitbucket, Bamboo, and Wiki for document admin processes.
Location : Sydney, Australia
Job Title : Process Manager - Salesforce Development support
Company name : HCL Technologies
Period : July 2015 - July 2017
Summary : Client: Salesforce.com
Designation: Salesforce Development Support Manager
Team Size: 20 Salesforce Developers
Handling end-to-end Salesforce Development Support for AMER GEO, assigned SLA/ SLO, Salesforce Training, Bottom quartile Needs Assessments, Performance Reviews, Capacity Planning, and cost/benefit analyses.
Defining Salesforce user requirements Quality transition; establishing technical specifications, and production, productivity, quality, and customer-service standards
Maintaining and improves Salesforce operations by monitoring system performance identifying and resolving pre implemented Salesforce org problems or fresh org implementation; preparing and completing action plans; completing Salesforce audits and analyses; managing system and process improvement, quality assurance programs
Accomplishes human resource objectives for the process by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring oppor
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Title : ITIL Foundation
Issuing Authority : ITIL
Title : Salesforce Administrator 201
Issuing Authority : Salesforce
Title : Salesforce Certified Platform App Builder Certification
Issuing Authority : Salesforce
Title : Salesforce Certified Platform Developer I
Issuing Authority : Salesforce
Title : Salesforce Certified Service Cloud Consultant
Issuing Authority : Salesforce
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