Senior Support Engineer at Everbridge
12 Years of Experience
Bengaluru, Karnataka, India
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Not Available
Experienced with 8.5 years as Senior Information Technology Support Engineer with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Service Delivery, ITIL, Business Process Improvement, Process Management, and IT Service Management,Service Operations.
Everbridge, SaaS/Cloud Product, Information Technology & Services
Kaseya
DXC Technology
Everbridge, Kaseya, DXC Technology, Infinite Computer Solutions
Job Title : Senior Product Support Engineer
Company name : Everbridge
Period : May 2020 - Present
Summary : Everbridge helps Mass Notification with Incident Communications.
Providing Application support for Public Warning and Mass Notification Application.
Supporting Australia, Singapore and Greece Clients manily focus on collecting the logs and analysing it in depth for bugs.
Helping in deploying the latest Patch and Big Fis as they were On-Prem customer
Scheduling a meeting with Engineering team for customization on application as per customer requirements
Raising Jira for the bugs and for the customized request
Location : Bengaluru, Karnataka, India
Job Title : Senior Technical Support Engineer
Company name : Kaseya
Period : October 2017 - May 2020
Summary : Support,Configuration Setting up the environment and Resolve Product related issues.
Provide Technical and architectural guidance to project.
Assist in Migration and upgrade if IAM solutions.
Work closely with Developers with the bugs or defects of the product and help in testing on the patch releases
Authanvil is the identity Access Management product
Create Policy for SSO RDP ..etc
Integration with AD and Azure AD.
Help users with 2FA and SSO
Authanvil is Security as Service.
Configuration of Policy
Password Vault
Security products like Rapid Fire tool
Network Detective
Cyber Hawk
Complaince Manager for Compliance Assessment for HIPPA and PCI
IDAgent : DarkWeb username email address
can be detected.
over all support and manage security products and help users with configuration and resolve there issues.
Worked on Webroot and Kaspersky Products.
Skills
Basic Java , SQL , Incident Management , Patching.
Location : Bangalore
Job Title : Application Support Engineer
Company name : DXC Technology
Period : July 2012 - October 2017
Summary : Supporting Internal Users with IT related Issues.
Location : Bangalore
Job Title : Technical Support
Company name : Infinite Computer Solutions
Period : September 2011 - July 2012
Summary : Apple MAC Support
NA
Title : ITIL V3 Foundation
Period : December 2012 - Present
Issuing Authority : EXIN your ICT competence partner
English (Professional Working), Hindi
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