Work History:

Job Title : Engineering Head
Company name : Relfor Labs
Period : May 2023 - Present
Summary : • Lead, hire and coach team of engineers, providing mentorship with a focus on growth in eCommerse domain
• Be responsible for release of products guiding SaaS development and QA teams.
• Provide technical vision, solid foundation in software design, technical roadmap, and ability to weigh tradeoffs to balance short-term and long-term investments.
• Work in close partnership with product, design and other engineering teams to plan, build and deliver best-in-class experiences for our users.
• Be accountable for the timely delivery, overall technical excellence, quality of the software deliverables, enhancing existing architecture through optimization, or refactoring.
• Support customer escalations, work with customer success and support teams to ensure customer satisfaction.
Location : Pune, Maharashtra, India

Job Title : Software Director at AVAYA India Pvt Ltd
Company name : Avaya India P Limited
Period : June 2020 - Present
Summary : As a Software Engineering Director of Innovation team, I direct and oversee development, testing of Innovative ideas
Roles and Responsibility: --
1.Take a hands-on approach to managing the software development teams to ensure successful completion of project objectives.
2. Implement agile processes and delivery schedules to meet team performance metrics.
3. Work with project managers, clients, and other stakeholders to determine feature roadmaps.
4. Coordinate between team leaders and management to plan projects and meet client requirements.
5. Prepare project budgets, timelines, milestones and technical descriptions.
6. Report to management and/or the Board of Directors as may be required on the status of projects.
7. Act as a role model for employees to instill company values and culture.
8. Work with algorithms and system architecture teams to implement “black box” software components.
9. Assume a facilitator role for testing and debugging of related systems and all interfaces between firmware, software, and other product components.
Location : Pune, Maharashtra, India

Job Title : Sr Technical Manager
Company name : AVAYA India Pvt Ltd
Period : December 2014 - June 2020
Summary : Accountabilities as Sr Technical Manager:
• Setup and grow Innovation team for CTO organization.
• Development of the product as according to product requirement
• Managing Test Planning and Test scheduling activities (agile as well as waterfall)
• Handling the metrics creation and presentation
• Planning for Performance testing, execution. Script building, test bed setup.
• Development of API testers (.net and C#), simulators, log parsers etc…..
• Formulating the inter-op testing strategy of Avaya products.
• Imparting training to the team members on the product and on the required platforms.
• Managing QA contractors in Vietnam.
• Establishing Automation test team and monitoring and tracking its activities.
• Executive Briefing, Customer Demos and Proof of Concepts (Pre-Sales Presentation)
• Formulating the costing and analysis along with managing the Project and Release budget.
• People Management, Mentor, coach and grow people
Oversee the engineering process, identify engineering process bottlenecks, and develop solutions to overcome them.

Job Title : Technical Manager
Company name : AVAYA
Period : June 2006 - June 2014
Summary : Accountabilities as Technical Manager:
 Development of test tools using JAVA, .net and C#. Managing Test Planning and Test scheduling activities (agile as well as waterfall)
 Planning for DevOPs activities, Performance testing, execution. Script building, test bed setup.
 Development of API testers (.net and C#), simulators, log parsers etc…..
 Establishing Automation test team and monitoring and tracking its activities (Selenium, Java and Silk)
 Gathering the requirements from the stakeholders (marketing, sales and customers).
 Handling the metrics creation and presentation
 Formulating the inter-op testing strategy of Avaya products.
 Imparting training to the team members on the product and on the required platforms.
 Managing QA contractors in Vietnam, Manage KPIs and budget
 Creating the lab infrastructure along with managing and planning for ISO certification of the department.
 Participating in SEPG activities of the Organization along with processing the Business Continuity Champion.
 Executive Briefing, Customer Demos and Proof of Concepts (Pre-Sales Presentation)
 Budget planning for QA organization.
 People Management

Job Title : Tech Lead
Company name : Bigates Software Pvt. Ltd
Period : June 2002 - September 2004
Summary : Work related to AVAYA IVR and AVAYA IC was out sourced to Bigates. I was part of SV team at Bigates.

• Installation of the product and testing the same. Patch confirmation.
• I was associated with Defect confirmation, Logging of MRs.
• I have also worked with Content Analysis which involves training knowledge bases.
Configuration of IP stations.
• Create performance metrics, strategy and guidelines.
• Review of various project related documents and approve the same. I am also responsible to decide upon OK to Go criteria for various SV related activities.
• Knowledge transfer between teams for configuration of different protocols ( ISDN, LOOP etc….) and VOIP

Job Title : Software Engineer
Company name : Blue Star Infotech Ltd
Period : January 2000 - June 2002
Summary : • Headed the testing team for project ACTRIX CP. I was associated with conversion of AutoCAD Drawings into Actrix Active shapes and programming extended properties using C++. Functions written for extracting extended properties from Dat and property tables. Picking up properties at Run Time Testing of the completed Drawings using various combinations by using Gov. files.
• UTP preparation, preparation of regression test plan. Execute Regression test cases.
• Coordinate with the team for other drawings, integrate the same and execute Unit