Solution Architect, Agile, BSS, Digital Transformation, CRM, Product Owner, CPQ
15 Years of Experience
Pune, Maharashtra, India
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Not Available
Experienced Technology professional with proven skills in Agile, IT Strategy and Digital Transformation. Implemented projects with multinational teams for large Telecom Operators such as Swisscom, Vodafone and AT&T with responsibility for design, product management, process improvement, integration & implementation and leading teams. 13+ years of experience in client facing roles working as CRM Solution Architect, leading agile software development projects, QA&T, implementing proof of concept and launching new products. • 13+ years of experience in Architecture, Design, Prototyping and Implementation CRM applications across BSS systems • Experience working as Business Analyst / Requirement Analyst / Tech Lead / Techno-Functional Consultant / Solution Architect • Specify Architecture & create E2E Solution design for business and interface requirements as per the architecture. Design of functional modules like omni-channel / multi-channel Enterprise Product Catalogue, Pricing & Quoting, Enterprise Application Integration, Product Configuration, Product Modelling, Quote / Order Capture, Order Management, Customer Management& Quote Management, Service Request / Trouble Ticketing • Deep knowledge in designing and implementing CPQ (Configure, Price & Quote), Complex Order Management, Orchestration, Portal, Web Technologies, Integration (EAI) and MACD solutions for business scenarios: New Provision, Modify, Disconnect, Move, Suspend, Resume, Upgrade, Split, Merge and change of ownership. • Experienced in identifying, recording, analyzing, defining, and prioritizing business requirements (Product Roadmap/User stories) • Expert at change management processes; analyze existing processes, identify changes, and deliver the changes on schedule with expected quality. • Expert in B2C services, focusing on design and development of CPQ and surrounding processes such as line qualification, solvency check, address verification etc. • Successfully drove all the aspects of application life cycle management (SDLC) from understanding business needs, development, testing, release and maintenance of products and services • Worked on green field and transformation projects to launch new products and functionalities to market • Hands on experience on programming languages, databases, frameworks, and online development platform • Strong Analytical Skill and Troubleshooting Skill involved in support activities, postproduction launch, during transformation process / implementations.
Netcracker Technology, SaaS/Cloud Product, Information Technology & Services
Swisscom
IE Business School
Netcracker Technology, Swisscom, IE Business School, IBM India Private Limited, Tech Mahindra, Tech Mahindra, Tech Mahindra
Job Title : Senior Business Analyst
Company name : Netcracker Technology
Period : May 2022 - Present
Location : Pune, Maharashtra, India
Job Title : Solution Designer / DevOps Engineer / DGM
Company name : Swisscom
Period : October 2019 - May 2022
Summary : • Ensured security compliance as Security Champion and Data security officer
• Help set-up processes to ensure smooth working with team in Bern as one of the first member of new DevOps center
• Collaborated with Business and PO to clarity refinements and write stories.
• Responsible to explore and analyze implementation of Open API standard within Swisscom
• Data Governance Manager at Swisscom ensuring that data handling is GDPR compliant. Lead efforts for security by design. Analyze and resolve any security findings.
• Experience working as Business Analyst / Requirement Analyst / Tech Lead / Techno-Functional Consultant / Solution Architect
• Specify Architecture & create E2E Solution design for business and interface requirements as per the architecture. Design of functional modules like omni-channel / multi-channel Enterprise Product Catalogue, Pricing & Quoting, Enterprise Application Integration, Product Configuration, Product Modelling, Quote / Order Capture, Order Management, Customer Management& Quote Management, Service Request / Trouble Ticketing
Location : Rotterdam Area, Netherlands
Job Title : Business Student
Company name : IE Business School
Period : September 2018 - September 2019
Summary : • A Beta Gamma Sigma Member. Finished in top 10% of the intake.
• Worked on our own start-up ideas Amaze and AnalytIQ
• Active member of IE Net Impact Club. Organized several large events at IE
• MBA Consultant for a FinTech startup Mosabi, assisting them for market entry in emerging markets
Location : Madrid Area, Spain
Job Title : Package Solution Consultant
Company name : IBM India Private Limited
Period : December 2016 - July 2018
Summary : • Improved market position for IDEA, boosting customer retention by launching new functionalities and product
• Collaborated with business teams to define project scope, agree on the delivery schedule and ensure timely delivery
• Guided, trained and scaled up a team of 5 developers to deliver digital transformation project for IDEA
• Identified and resolved performance issues in business-critical functionalities such as credit management
• Liaised with onsite and offshore teams for a large telecom provider in United States to gather requirements, implement the functionality and support testing resulting in zero defect delivery of projects
Location : Pune Area, India
Job Title : Solution Designer
Company name : Tech Mahindra
Period : January 2016 - December 2016
Summary : • Participated in project planning for the project using agile methodology to ensure that development team finished development in time and as per expectation
• Worked closely with a large telecom operator in Switzerland to move from Waterfall methodology to Agile
• Mastered new programming language to take over administration and implementation of high availability interfaces. Mentored and trained other team members as and when required
Location : Bern Switzerland, Pune India
Job Title : Sr. Technical Associate
Company name : Tech Mahindra
Period : January 2010 - December 2015
Summary : • Responsible for coordinating with different teams for requirement gathering, project planning, implementation and test support. Implemented several key functionalities such as order capture in 3rd party system
• Worked at client location in Bern, Switzerland for 5 years as part of multinational Siebel implementation team.
• Took over role of integration designer and delivered several interfaces in short timelines while coordinating with middle ware team resulting in on time delivery for one of the largest telecom operators in India
• Spearheaded and managed CRM part of new Loyalty Management System for a telecom operator in Indonesia during complete implementation life cycle
Location : Bern Switzerland, Jakarta Indonesia, Pune India
Job Title : Technical Associate
Company name : Tech Mahindra
Period : July 2007 - December 2009
Summary : • Resolved several issues faced by largest telecom operator in New Zealand during pilot run. Was recognized by Retail Recognition award
• Led defect closure activity during System Integration Testing. Liaised between vendor testing and offshore development team to successfully complete system integration testing
• Was subject matter expert for enterprise application integration, responsible to mentor and train other team members. Was recognized twice with Valuable Team Player award
• Implemented proof of concept for the client, helping Tech Mahindra win multimillion-dollar digital transformation project
Location : Pune Area, India
Title : Big Data 101
Period : March 2019 - Present
Summary : cognitiveclass.ai, https://courses.cognitiveclass.ai/certificates/9116fccaa2304f33856598f9f6124210
Issuing Authority : Cognitive Class
Title : Blockchain Essentials
Period : March 2019 - Present
Summary : cognitiveclass.ai, https://courses.cognitiveclass.ai/certificates/60abc4f44d23441385c4d6fe89f2efb5
Issuing Authority : Cognitive Class
Title : Organizational Analysis
Period : July 2017 - Present
Summary : RQZP5RPX2CFN, coursera.org, https://www.coursera.org/account/accomplishments/verify/RQZP5RPX2CFN
Issuing Authority : Coursera
Title : Financial Accounting Fundamentals
Period : July 2007 - Present
Summary : H2TAU8CMC4Q5, coursera.org, https://www.coursera.org/account/accomplishments/verify/H2TAU8CMC4Q5
Issuing Authority : Coursera
English (Full Professional), German (Elementary), Hindi (Native Or Bilingual), Marathi (Native Or Bilingual), Spanish (Elementary)
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