Solution Consulting | SaaS | MarTech | CRM | Service Desk
6 Years of Experience
Bengaluru, Karnataka, India
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Not Available
Experienced Solution Consultant (Pre-Sales) with a demonstrated history of helping Enterprise Customers in their Digitization Journey across Service Management (Service Desk), Sales & Marketing Execution (CRM), and Asset Lifecycle Management (IT/Non-IT). Hands-on experience in leading Discovery Sessions, Product Demonstrations, and POCs/Proof of Value engagements with a consultative approach. Good at solution selling. Skilled in understanding Customer Pain Points, Business Requirements, translating them into Technical Requirements, and defining winning solutions using the product capabilities. Experienced in analyzing BRDs, providing RFP and RFI responses, and scoping projects (including 3rd party integrations). A self-motivated individual to gain in-depth knowledge of the product capabilities, market, competitors, etc. which can help me in helping customers in their digitization journey.
WebEngage, SaaS/Cloud Product, Information Technology & Services
LeadSquared
SapphireIMS
WebEngage, LeadSquared, SapphireIMS, SapphireIMS, Finitiatives Learning India Pvt Ltd. (FLIP), Finitiatives Learning India Pvt Ltd. (FLIP), METRO Cash & Carry India Private Limited
Job Title : Solution Consultant
Company name : WebEngage
Period : July 2023 - Present
Location : Bengaluru, Karnataka, India
Job Title : Lead - PreSales
Company name : LeadSquared
Period : October 2022 - June 2023
Location : Bengaluru, Karnataka, India
Job Title : Senior Solution Consultant
Company name : SapphireIMS
Period : April 2022 - October 2022
Summary : 1) Primary role is to support sales teams in the South and West India regions and achieve its revenue goals by providing pre-sales support for new and existing customers
2) Leading Technical/Business Requirement Discussions, Product Demonsrations, and Proof of Concept/Proof of Value Engagements for prospective customers and partners with a consultative approach
3) Translating the Business Requirements mentioned in RFP/RFQ/BRD/Customer Discussions into Technical Requirements and mapping the same with the SapphireIMS Product Offerings to arrive at the best possible solution
4) Demonstrating to customers the value SapphireIMS can add to their organization with the help of ITSM, ITAM, ESM, and EAM Solutions
5) Designing end-to-end custom solutions for Employee Experience and ITX processes using Service Desk
6) Working with the internal teams to validate the technical feasibility of the designed solutions and passing useful feedback to product team
7) Gather appropriate and sufficient information from the Customers during discussion and create exhaustive Demo/POC Demo/Technical Discussion Report in timely manner
8) Understanding integration use-cases (In/Out-bound) and validating the feasibility
9) Preparing solution-oriented collaterals, product demo scripts, etc. which are in line with the customer requirements/expectations.
10) Providing Implementation Efforts for the designed solutions and exhaustive SapphireIMS Implementation Services Proposal Document in the prescribed format
11) Transitioning won deals from Presales to Business Analysis / Profession Services (Delivery) with clear SoW
Location : Bengaluru, Karnataka, India
Job Title : Solution Consultant
Company name : SapphireIMS
Period : March 2020 - May 2022
Location : Bangaon Area, India
Job Title : Assistant Manager
Company name : Finitiatives Learning India Pvt Ltd. (FLIP)
Period : May 2019 - February 2020
Summary : B2I – Responsible for P&L of this channel.
1) Managing the complete customer cycle – planning, lead gen, deal closure to service delivery.
2) Prospecting through cold-calling, email marketing, social media campaigns, and meetings;
pitching customized solution; conversion to sales.
3) Understanding client requirements, product mapping based on the requirements and designing a customized learning solution.
4) Working cross-functionally (Accounts & Admin, IT and Service) to structure competitive deals, with service & payment terms and executing the Service Agreement
5) Key Account Management
6) Conceptualized and executed the Campus Ambassador Program successfully to create awareness about product offerings in T2/T3 educational institutions.
B2B – Account manager for B2B recruitment driven models
1) End to end project management for HTD (HIRE>TRAIN>DEPLOY: sourcing pre-skilled candidates for BFS corporates, through PAN India campus relations)
Location : Mysuru Area, India
Job Title : Mangement Trainee
Company name : Finitiatives Learning India Pvt Ltd. (FLIP)
Period : May 2018 - April 2019
Summary : 1) Nurtured inbound leads via calling and mailing.
2) Achieved 108% of annual revenue target from different sales channels.
3) Identifying and Tracking KPIs. Analyzing data related to customers, sales, marketing and competition for key insights.
4) Conceptualized and executed monthly promotional offers.
5) Handled escalations and customer support queries.
6) Worked cross-functionally (Digital Marketing, IT, Learning Delivery) to enhance user experience, implement new lead gen avenues, reduce leakages in sales funnel and improve the overall user's website experience.
Location : Mysuru Area, India
Job Title : Summer Intern
Company name : METRO Cash & Carry India Private Limited
Period : April 2017 - May 2017
Location : Hyderabad Area, India
Title : SQL: Data Reporting and Analysis Course
Period : January 2020 - Present
Issuing Authority : LinkedIn
English (Professional Working), Hindi (Limited Working), Telugu (Native Or Bilingual)
Award : Certificate of Appreciation
Issuer : SapphireIMS
Date : 11 2021
Summary : Received the appreciation letter in recognition of my exceptional performance as Solution Consultant (Pre-Sales) for the Q2 of FY2021
Award : Named in the Dean's List
Issuer : MYRA School of Business
Date : 5 2018
Summary : Got placed on the prestigious DEAN'S LIST for meritorious performance in the class of PGDM 2016-18
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