Customer Success | B2B | SAAS
7 Years of Experience
Bengaluru, Karnataka, India
78359*****
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Not Available
To contribute my knowledge, skills and experience for the advancement of the company while studying and making myself grow with the company.
Capillary Technologies, Others, Market Research
Elevatoz Loyalty
Elevatoz Loyalty
Capillary Technologies, Elevatoz Loyalty, Elevatoz Loyalty, Kantar Millward Brown, Seminal Research
Job Title : Customer success
Company name : Capillary Technologies
Period : January 2022 - Present
Location : Bangalore Urban, Karnataka, India
Job Title : Account Manager
Company name : Elevatoz Loyalty
Period : November 2020 - June 2021
Location : Bengaluru, Karnataka, India
Job Title : Senior Client Service Executive
Company name : Elevatoz Loyalty
Period : September 2019 - November 2020
Summary : Senior Client Service Executive
Elevatoz Loyalty – Bangalore, Karnataka
• Managing Loyalty/ CRM programs for multiple program horizons like Customers, Channel/ Channel Partners, Employees.
• Meeting Revenue targets, developing client relationships
• Supporting Business Development team at proposal and client on-boarding stage.
• Post Program confirmation ensuring that program objectives are met by monitoring and measuring progress and taking corrective actions when necessary.
• Full ownership of the Program, Coordinate project execution with operations, creative department & other internal/external teams.
• Resolving issues faced at any stage of the Program life Cycle, from the deployment till closure.
• Maintaining the client database. Sharing MIS & related data with the Client & Internal team. Also, preparing final reports and presenting to the clients
• Identification of new business opportunities outside the existing client base
• Management of revenue budgets and preparation of costing for internal and external partners.
Location : Bengaluru Area, India
Job Title : Project Management Executive
Company name : Kantar Millward Brown
Period : March 2018 - September 2019
Location : Bengaluru Area, India
Job Title : Project Executive
Company name : Seminal Research
Period : June 2016 - February 2018
Location : Gurgaon, India
Title : MSME (Ministry of Micro, Small and Medium Enterprises) for Foreign Exchange.
Summary : msme.gov.in, http://msme.gov.in/mob/home.aspx
Issuing Authority : MINISTRY OF MICRO, SMALL & MEDIUM ENTERPRISES(AN ISO 9001:2008 CERTIFIED ORGANISATION)
English (Full Professional), Hindi (Native Or Bilingual)
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