AI Apps Delivery Head @ Icertis | Global Delivery Leader in AIML, Salesforce (CRM/Platform), Icertis (CLM), SaaS
22 Years of Experience
Pune, Maharashtra, India
-
-
Not Available
I'm a seasoned delivery leader with over 12 years of experience specializing in contract lifecycle management (CLM), customer relationship management (CRM), and Artificial Intelligence (AIML). At Icertis, as the AI Apps Delivery Head, I've led successful AI application deliveries in over 100 projects, focusing on value maximization and customer success. Previously, I co-founded the Salesforce practice at Mindtree, overseeing a team of 500+ members and achieving platinum partnership status with Salesforce. I excel in establishing and managing global delivery units, driving profitable growth, and executing transformative digital programs for lasting customer success. My expertise includes customer management, service delivery optimization, partner ecosystem development, and talent cultivation. Proficient in cutting-edge technologies like Icertis (CLM), Salesforce (CRM/Platform), and Artificial Intelligence (AIML), I'm passionate about solving complex business challenges and enhancing user experience. I live in Pune, India and when I am away from work I enjoy pursing my other passions in Hindustani classical vocals and wildlife photography. I'm always looking to grow my personal and professional network. Feel free to connect via LinkedIn or contact me directly at niket.redkar@gmail.com.
Icertis, SaaS/Cloud Product, Information Technology & Services
Icertis
Mindtree
Icertis, Icertis, Mindtree, MindTree Ltd., Aztecsoft, Aztecsoft Ltd.
Job Title : AI Apps Delivery Head | NLP, GenAI, Icertis Contract Intelligence, Partner Development
Company name : Icertis
Period : September 2021 - Present
Summary : Spearheaded the successful delivery of AI applications in over 100 projects with a keen emphasis on maximizing value, and ensuring customer success.
Established a specialist partner ecosystem dedicated to AIML application delivery at Icertis, cultivating strategic alliances with engineering and legal process outsourcing partners.
Led a team of 45 full-time employees and over 250 contractors spread across 7 partner organizations.
Implemented internal delivery optimization strategies and optimized delivery-commercial engagement models with vendors.
Location : Pune, Maharashtra, India
Job Title : Delivery Lead - Strategic Accounts | Icertis Contract Intelligence (CLM), Global Delivery
Company name : Icertis
Period : July 2020 - August 2021
Summary : Led the professional services teams for delivery of Icertis Contract Intelligence platform for 8 strategic Fortune50 clients simultaneously.
Location : Pune, Maharashtra, India
Job Title : Salesforce Delivery Head (APAC & Europe) | Salesforce.com, Global Delivery, Acquisition Integration
Company name : Mindtree
Period : May 2012 - July 2020
Summary : As the Co-Founder of the Salesforce practice at Mindtree, I cultivated expertise across the Salesforce product portfolio. Doubling the practice each year, ultimately resulting in the attainment of Salesforce Platinum partner status.
Led expansive programs encompassing contact center transformation, employee apps transformation, mapping the student journey at a top business school, sales transformation, and more.
Instrumental in smooth integration of magnet360 – Mindtree acquired platinum partner of Salesforce, into Mindtree. Facilitated expansion of salesforce business in Mindtree top clients through presales support as well as assimilation of common delivery methodologies, processes, tools, values and culture amongst teams.
Established a robust partnership with Salesforce in the region through collaborative go-to-market strategies, joint events, co-selling initiatives, and more
Location : Pune Area, India
Job Title : Project Manager | Service Delivery Optimization, Startup & Fortune50 Customer Management
Company name : MindTree Ltd.
Period : March 2010 - May 2012
Summary : Delivered successful engagements with on track scope-schedule-cost-quality and high CSAT-ESAT in Agile & traditional methodologies
Designed and developed a phygital commerce platform from conceptualization to go live for a start-up
Led multi-location, multi-disciplinary teams, & accomplished productivity enhancements through process improvements and trainings
Location : Pune, Maharashtra, India
Job Title : Test Manager
Company name : Aztecsoft
Period : July 2006 - February 2010
Summary : Test strategy & planning
Test & quality management
Performance testing using LoadRunner & JMeter
Test automation frameworks & scripts using Java - Selenium, QuickTest Professional
Test design & management. Defect management & triages
Traditional as well as exploratory/risk-based testing
PreSales and sales support
Location : San Francisco Bay Area
Job Title : Testing Professional
Company name : Aztecsoft Ltd.
Period : November 2002 - July 2006
Location : Pune Area, India
Title : Azure OpenAI: Generative AI Models and How to Use Them
Period : February 2024 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/4e496f60675a955f4c0fc9b4e96aff4f5cf0267a5569fe0342c4060913d1eafc?trk=flagship-lil_details_certification
Issuing Authority : LinkedIn
Title : Generative AI: Working with Large Language Models
Period : February 2024 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/1fe4336d7c3c19554f9eb31070bb81a1dce42393dc3cade6c7d1deb482528dbe?trk=flagship-lil_details_certification
Issuing Authority : LinkedIn
Title : Introduction to Artificial Intelligence
Period : February 2024 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/bb49731302854f6871af0841a05c7f72ba07742f97e7e3a809515c973806ee4e?trk=flagship-lil_details_certification
Issuing Authority : LinkedIn
Title : GPT-4: The New GPT Release and What You Need to Know
Period : August 2023 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/8030987c7df63f7210f399111b2d1f0018c479cb1b9113a1c899d7ec527a782e?trk=flagship-lil_details_certification
Issuing Authority : LinkedIn
Title : Introduction to Conversational AI
Period : August 2023 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/8eabcd1d8711e09ffcc768f7c5db7f36fb38252c7779e553f2296c2e134333d2?trk=flagship-lil_details_certification
Issuing Authority : LinkedIn
Title : Introduction to Prompt Engineering for Generative AI
Period : August 2023 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/93ff713c375090f193e11226fc3051192660f998b87715c2c61dc966f4f726f9?trk=flagship-lil_details_certification
Issuing Authority : LinkedIn
Title : Prompt Engineering: How to Talk to the AIs
Period : August 2023 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/adcfd6811a6fce0414d5592a5232fbbdcfe58a6112cc085612b378f57f1efc0d?trk=flagship-lil_details_certification
Issuing Authority : LinkedIn
Title : What Is Generative AI?
Period : August 2023 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/00eafe69616be4ad2581d478cad2d9d85d03d2dd834c228b3ba14dd7cee8584f?trk=flagship-lil_details_certification
Issuing Authority : LinkedIn
Title : ICI Practitioner
Period : May 2022 - May 2023
Summary : 51720438, icertis.com, https://certifications.icertis.com/e0421fd3-250a-419d-963e-1b85928d29ba
Issuing Authority : ICI Academy
Title : ICI AIML Practitioner
Period : February 2022 - February 2023
Summary : 51292832, icertis.com, https://certifications.icertis.com/b473dc49-5ac6-43b7-95e7-b3b762346adb
Issuing Authority : ICI Academy
Show More