SaaS, Product/Application/Desktop Technical & Customer Support, Generative AI, Prompt Engineer.
8 Years of Experience
Pune, Maharashtra, India
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Not Available
As a seasoned professional with over 6 years of diverse experience, I am a dynamic individual with a multifaceted skill set and a passion for innovation, I bring a unique blend of expertise to the realm of AI Bot training, professional services, and effective collaboration. AI Bot Trainer: With a specialized focus on Customer Service and Technical Service Bot development, I have honed my skills in building, training, and refining AI Bots to perfection. My expertise extends to meticulously tagging categories, defining intents, and crafting intricate entities by writing code for Regex (regular expressions). I thrive on the challenges posed by this ever-evolving field and am committed to pushing the boundaries of what AI can achieve. Monitoring and retraining AI Bots is not just a job for me; it's a relentless pursuit of excellence. Customer Support Virtuoso: My journey in the tech world has equipped me with a wealth of experience in customer support, desktop support, and application support. I am the go-to problem solver, the one who thrives under pressure, and the voice of calm in the storm. Whether it's troubleshooting complex issues, answering queries, or resolving technical hiccups, I excel in delivering top-notch support that keeps businesses running smoothly. Professional Services Expert: In addition to my technical prowess, I possess a deep understanding of professional services. Business and data analysis are my forte, enabling me to extract valuable insights from complex datasets. I am a data cleaning virtuoso, ensuring that the information you rely on is not just accurate but a strategic asset. My ability to transform raw data into actionable strategies is second to none. Collaboration and Communication: I firmly believe that the strength of any project lies in effective collaboration and communication. I possess a rare ability to bridge the gap between technical and non-technical stakeholders, ensuring that everyone is on the same page and working towards a common goal. In summary, I am a well-rounded professional with a wealth of experience spanning AI Bot training, technical support, professional services, and communication. My journey has been defined by a relentless pursuit of excellence and a commitment to delivering results. If you seek a dedicated individual who can not only troubleshoot technical challenges but also harness data for strategic advantage while fostering a culture of collaboration and clear communication, I am the ideal candidate. Let's connect and explore how my expertise can propel your organization to new heights.
Simplifai, SaaS/Cloud Product, Computer Software
Verificient Technologies
TomTom
Simplifai, Verificient Technologies, TomTom, AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED, Aress Software, WNS Global Services
Job Title : AI Trainer
Company name : Simplifai
Period : April 2023 - November 2023
Summary : Work with project manager, business analyst or product manager to train our chatbots, email bots and document bot.
Work closely with data science team to manually supply data for analysis when needed.
Assess the efficiency of using our tool, Simplifai studio, to perform bot training tasks.
Develop standard language packs for chatbot and email bot.
Develop best practice in training a chatbot, email bot and document bot.
Location : Pune, Maharashtra, India
Job Title : Product Support Specialist
Company name : Verificient Technologies
Period : October 2021 - February 2023
Summary : Roles and Responsibilities: Proctor Track Software
i) Deliver service and support to students using communication channels like phone chat, email also via remote connection.
ii) Help installing & configuring the software.
iii) Interact with the students to provide and process information in response to inquiries, concerns, and requests about products and services.
iv) Help with handheld computers.
v) Training the students in usability of the software.
vi) Help in installing/configuring various drivers for the hardware.
vii) Helping student to complete scans and get connected to proctor so that they can start their exam
viii) Escalating the unresolved issues to senior management team and updating same to the students.
Location : Pune, Maharashtra, India
Job Title : Technical Support Professional
Company name : TomTom
Period : February 2019 - August 2021
Summary : Roles and Responsibilities
i) Troubleshooting on various TomTom devices to customize the settings according to the customers
ii) preference with positive results.
iii) Providing customer with resolution over the call and email.
iv) Proceeding with RMA to further resolve the issue.
v) Professional Purchase Advice for appropriate device to the customer according to their requirement
and increasing sale.
vi) Offering correct accessory for the device.
vii) Helping customer with the challenges faced with the TomTom watch.
viii) Assisting customer with Whereis Map updates for purchase shipment and compatible maps for
their Sat Nav.
ix) Escalating common issue to 2nd line to create CCARE.
x) Knowledge Management - Documenting issues in RN for all the calls.
Location : Pune Area, India
Job Title : Customer Support Associate
Company name : AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED
Period : August 2017 - February 2019
Summary : Job Description: Handle customer inquiries, complaints, billing questions and payment Extensions / service request. Handle special queue like UK Student Prime and VAT refund.
Location : Pune Area, India
Job Title : Technical Support Engineer
Company name : Aress Software
Period : January 2016 - July 2017
Summary : Project: pcAmerica POS software
i) Deliver service and support to clients using phone, via remote connection.
ii) Help installing & configuring the software.
iii) Interact with customers to provide and process information in response to inquiries, concerns,
and requests about products and services.
iv) Integration of credit card processing gateway with the software.
v) Help with handheld computers.
vi) Handling database related issue.
vii) Assisting customers in firewall issues related to software
viii) Trainingthecustomerinusabilityofthesoftware.
ix) Run a patch/upgrade the software to get over a problem.
x) Help in installing/configuring various drivers for the hardware.
xi) Integration of new hardware to the Operating System and Software.
Project: JDI (Website Building & Online Backup Services)
i) Deliver service and support to clients using phone, emails and chat.
ii) Billing related issues like account renewal and adding new services.
iii) Helping the customers to build the website and assigning domains.
iv) Helping the customers to install backup app
v) How to initiate backup and restore.
vi) Escalating refund related and domain renewals issues
Location : Nashik, Maharastra, India
Job Title : Research Analyst
Company name : WNS Global Services
Period : October 2013 - November 2014
Summary : Analyst, RDC
WNS Global Services
August 2013 – April 2015 (2 years 1 month)Nasik Area, India
1. To prepare reports on risk analysis profiles of various organisations and esteemed employees; which aim to determine the overall risk associated with the entity by analysing identity concerns, financial condition concerns, reputation concerns, fraud concerns, legal concerns, regulatory concerns, custom concerns, criminal history concerns, prohibited entity concerns and politically exposed person (PEP) concerns for markets across European countries, Australia and New Zealand.
2. To compile risk analysis profile of various entities including organisations and employees at executive and non-executive levels and verify the website, company registered status, negative Google search and various other risk involved parameters associated with the entity for the US market.
3. Utilization of risk technology tools with the most robust search engine, most configurable database to make sure to get the right solution to maximize business efficiencies, to provide the foremost long-term protection, with the largest daily addition of risk-relevant information and Daily Monitoring of all accounts to assure quick delivery of material risk changes.
4. To maintain the world’s finest risk protection data covering most in-depth global coverage of senior office holders, their relatives and close associates with the largest database of its kind, risk assessed, classified and digested by industry veterans.
5. To unmatch global negative news coverage, PEP intelligence, and OFAC Sanctions Screening through real-time screening utilizing large data of global watch-lists with the finest international negative media coverage and daily monitoring.
Location : Nasik, Maharashtra, India
Title : Ethics in the Age of Generative AI
Period : November 2023 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/bac3596d65d482bcc8a1bedf8bf131ed1ad00cead748fb09877e8363999ec866?trk=flagship-lil_details_certification
Issuing Authority : LinkedIn
Title : Introduction to Duet AI in Google Workspace
Period : November 2023 - Present
Summary : 6451668, cloudskillsboost.google, https://www.cloudskillsboost.google/public_profiles/642d05d9-eb3f-4101-b3e9-f8ce838522a0/badges/6451668?utm_medium=social&utm_source=linkedin&utm_campaign=ql-social-share
Issuing Authority : Google Career Certificates
Title : Prompt Engineering for Everyone
Period : November 2023 - Present
Summary : c330d5bacd3a4701a6d4013108e0a4c9, cognitiveclass.ai, https://courses.cognitiveclass.ai/certificates/c330d5bacd3a4701a6d4013108e0a4c9
Issuing Authority : IBM
Title : SQL and Relational Databases 101
Period : November 2023 - Present
Summary : 216d2ce0d0c84bfdb1f4892c7e67aefe, cognitiveclass.ai, https://courses.cognitiveclass.ai/certificates/216d2ce0d0c84bfdb1f4892c7e67aefe
Issuing Authority : IBM
Title : The Art of Prompt Engineering
Period : November 2023 - Present
Summary : dc5045c1d874435d9dc14de7ba894136, cognitiveclass.ai, https://courses.cognitiveclass.ai/certificates/dc5045c1d874435d9dc14de7ba894136
Issuing Authority : IBM
Title : Generative AI Fundamentals
Period : October 2023 - Present
Summary : 5902319, cloudskillsboost.google, https://www.cloudskillsboost.google/public_profiles/642d05d9-eb3f-4101-b3e9-f8ce838522a0/badges/5902319?utm_medium=social&utm_source=linkedin&utm_campaign=ql-social-share
Issuing Authority : Google Career Certificates
Title : Generative AI: The Evolution of Thoughtful Online Search
Period : October 2023 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/3586f9b76fac0a7d362e6de38de635d1e2532b487a83d279607a690481b3c182?trk=flagship-lil_details_certification
Issuing Authority : LinkedIn
Title : Introduction to Generative AI
Period : October 2023 - Present
Summary : 5737308, cloudskillsboost.google, https://www.cloudskillsboost.google/public_profiles/642d05d9-eb3f-4101-b3e9-f8ce838522a0/badges/5737308?utm_medium=social&utm_source=linkedin&utm_campaign=ql-social-share
Issuing Authority : Google Career Certificates
Title : Introduction to Large Language Models
Period : October 2023 - Present
Summary : 5857381, cloudskillsboost.google, https://www.cloudskillsboost.google/public_profiles/642d05d9-eb3f-4101-b3e9-f8ce838522a0/badges/5857381?utm_medium=social&utm_source=linkedin&utm_campaign=ql-social-share
Issuing Authority : Google Career Certificates
Title : Introduction to Prompt Engineering for Generative AI
Period : October 2023 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/e93b7160b7464087fd870b0ae56cbaa8df51caf5e95de0254932721d3bcec006?trk=flagship-lil_details_certification
Issuing Authority : LinkedIn
Title : Introduction to Responsible AI
Period : October 2023 - Present
Summary : 5901581, cloudskillsboost.google, https://www.cloudskillsboost.google/public_profiles/642d05d9-eb3f-4101-b3e9-f8ce838522a0/badges/5901581?utm_medium=social&utm_source=linkedin&utm_campaign=ql-social-share
Issuing Authority : Google Career Certificates
Title : Prompt Engineering: How to Talk to the AIs
Period : October 2023 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/adadcf410c8dda2c6cbbb845547fb5952014d833b1764024c7d4b74d19ba84b0?trk=flagship-lil_details_certification
Issuing Authority : LinkedIn
Title : Streamlining Your Work with Microsoft Bing Chat
Period : October 2023 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/48f99fe6316973de1dd06579f35056eb43a118dc0f2323c9c211561244a3b920?trk=flagship-lil_details_certification
Issuing Authority : LinkedIn
Title : What Is Generative AI?
Period : October 2023 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/85186c55e9fa9fce02fe1f6a1c5f82a4d919685ac5fe9634bc6a9647140fba4e?trk=flagship-lil_details_certification
Issuing Authority : LinkedIn
Title : Time Management: Working from Home
Period : April 2020 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/36548c27f15d17f2882b92ca42455808185f1329819efebcd17148881b200d62?trk=backfilled_certificate
Issuing Authority : LinkedIn
Title : Being an Effective Team Member
Period : March 2020 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/3010878b9d4b457ccbdf6eaeb96bc3c798c2870e2657536f1ae87f9376181e6c?trk=backfilled_certificate
Issuing Authority : LinkedIn
Title : Business Etiquette: Meetings, Meals, and Networking Events
Period : March 2019 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/9c7b3b2a97fb34e1bb0699ddc21d7246869518a49a02b4e42cfb0b5d8dbc7fb1?trk=backfilled_certificate
Issuing Authority : LinkedIn
Title : Establishing Credibility as a Speaker
Period : March 2019 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/86d87cbc337ab9f9f8be340c441ee83a5282b1b6078024cfd9d70b94128c74f7?trk=backfilled_certificate
Issuing Authority : LinkedIn
Title : Improving Your Listening Skills
Period : March 2019 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/915f8c0f9846a47befdaf0e1c8cc745b6ef9b22a83a78c9db0324172ac9738ee?trk=backfilled_certificate
Issuing Authority : LinkedIn
Title : Learning to Be Approachable
Period : March 2019 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/1be52358551b00a7887e02ab61ecd4b3b4c7c9573d9ba0621c7c17067865953e?trk=backfilled_certificate
Issuing Authority : LinkedIn
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