Associate Director at Wolters Kluwer ELM Solutions
19 Years of Experience
Chennai, Tamil Nadu, India
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Not Available
Overall 20+ yrs of experience moved between agile and waterfall approaches for different global customers in Telecom domain depending on project specifics and client goals and creating detailed project plans, schedules, and work breakdown structures. Specialties: Customer Support - Troubleshooting, problem resolution, root cause analysis for the problems reported by customers and Test Management Key Value Proposals: - WoltersKluwer - Developed a PoC on ChatGPT-AI based chatbot for multiple ELM products - Technicolor: Developed a PoC by integrating “Amazon Alexa” by creating a skill with an existing Technicolor gateway without any hardware impact & very minimal software impact - Alcatel-Lucent: Demonstrated in integrating a third-party software into an existing application which will solve the customer requirement and huge development effort was saved.
Wolters Kluwer ELM Solutions, SaaS/Cloud Product, Information Technology & Services
Wolters Kluwer ELM Solutions
Wipro Limited
Wolters Kluwer ELM Solutions, Wolters Kluwer ELM Solutions, Wipro Limited, Wipro Limited, Wipro Limited, Nokia, Nokia
Job Title : Associate Director
Company name : Wolters Kluwer ELM Solutions
Period : April 2022 - Present
Location : Chennai, Tamil Nadu, India
Job Title : Senior Engineering Manager
Company name : Wolters Kluwer ELM Solutions
Period : October 2018 - April 2022
Location : Chennai Area, India
Job Title : Test Manager
Company name : Wipro Limited
Period : June 2015 - October 2018
Summary : Managed 7 scrum teams for a software testing by hands on application of scrum principles and practices.
Facilitates Scrum ceremonies includes daily scrum, sprint planning, sprint review and retrospective meetings. Record and file feedback from Scrum Retrospectives
Shielding team from external interference
Makes sure the team adheres to the definition of DONE
Maintaining Scrum artifacts visible and current through Physical and/or Digital Scrum Board
Facilitates discussions, decision making, and conflict resolution and building a trusting and safe environment.
Work closely with the Systems and Architects Team to ensure architectural integrity and product quality
Tracking and communicating the overall progress of the release to the stakeholders
Identifying and controlling project risks by means of prevention, mitigation and contingencies.
Location : Antwerp Area, Belgium and Chennai Area, India
Job Title : Onsite Test Manager/Test Manager
Company name : Wipro Limited
Period : July 2012 - May 2015
Summary : - Customer Technical support engineer from onsite for Telecom Italia
- Interfacing between Onsite and Offshore R&D team.
- First level analysis, temporary workaround proposal and proposal to R&D to fix the issue reported by customer
- Involved in resource planning and work allocation, periodic client interaction and reporting on progress.
- Provide technical support to the team
- Continuous monitoring and mentoring then team members & team lead’s
Location : Antwerp Area, Belgium and Chennai Area, India
Job Title : Test Manager/TEC Engineer
Company name : Wipro Limited
Period : January 2010 - June 2012
Summary : Hotline Support [24/7] to Customer & TAC team
Maintaining the L3/L4 Troubleshooting Guide.
Detailed analysis of problem, ticket reported by customer via: remote access
Neutralizing time will be within the Service Level Agreement [SLA] done with custos the problem reported by customer in lab.
Delivery of description of analysis result [root cause analysis] to Customer & to R&D.
Temporary bug fixing [workaround]
Introducing quick fixes to customer models.
Providing solution proposal to R&D.
Deployment done for Deutsche Telecom [T-Com]
Software upgrade done for Deutsche Telecom [T-Com] with new procedure, which will have a downtime of less than ½ hour for the customer.
Software upgrade done for MANSX, BELGACOM customers.
Preparing reference models in lab similar to customer environment [ Deutsche Telecom ]
Support to Onsite Team, End to End Team [E2E] & Cluster Integration Team [CIT]
Provided Demo to customer for most of the applications & it was followed by a Q&A session.
Executing E2E tests, CIT tests & Independent Qualification Tests (IQT).
Location : Chennai Area, India & Stuttgart Area, Germany
Job Title : Senior Software Engineer/ Test Lead / TEC Engineer
Company name : Nokia
Period : July 2007 - December 2009
Summary : Involved in the DR1XPT Analysis in estimating the effort and in the DDFCR (Detailed Design Functional Change Request)
Involved in analysis, design and implementation of the features and bugs.
Implementing the WIBU dongle license mechanism to all the RAPTOR applications
Implementing the SFTP to transfer the files secured for all RAPTOR modules
Porting all the VC++[6] modules to Visual Studio 2005.
Involved in Bug Fixing, Bug analysis, and Code Review tasks.
Involved in Bug analysis and Fixing.
Hotline Support [24/7] to Customer & TAC team
Maintaining the L3/L4 Troubleshooting Guide.
Detailed analysis of problem, ticket reported by customer via: remote access
Neutralizing time will be within the Service Level Agreement [SLA] done with custos the problem reported by customer in lab.
Delivery of description of analysis result [root cause analysis] to Customer & to R&D.
Temporary bug fixing [workaround]
Introducing quick fixes to customer models.
Location : Chennai Area, India & Stuttgart Area, Germany
Job Title : Software Engineer
Company name : Nokia
Period : February 2004 - June 2007
Summary : Involved in implementation of the features and bugs.
Involved in Bug Fixing, Bug analysis, and Code Review tasks.
Involved in Bug analysis and Fixing.
Involved in build management
Location : Chennai Area, India and Stuttgart Area, Germany
Title : Advanced Python: Build Hands-On Projects with Design Patterns
Period : September 2023 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/c64263663508942b938d9e658b2a1c852d426a4c0c14372a7c948b971f64099e?trk=flagship-lil_details_certification
Issuing Authority : LinkedIn
Title : Azure OpenAI: Generative AI Models and How to Use Them
Period : September 2023 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/619716139a8d88d3f2aaeb29b92ab408e8edcd12f27324097163521a4b09c426?trk=flagship-lil_details_certification
Issuing Authority : LinkedIn
Title : Building Apps with AI Tools: ChatGPT, Semantic Kernel, and Langchain
Period : September 2023 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/7599255344161663d629d7c77a1d13b0e1772ae856d4307fd8b6115f0da2b09f?trk=flagship-lil_details_certification
Issuing Authority : LinkedIn
Title : Ethics in the Age of Generative AI
Period : September 2023 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/3528022de94e08611c225e7a31b667caadbdbefefe4f87f0cacbc9fae5f65216?trk=flagship-lil_details_certification
Issuing Authority : LinkedIn
Title : Generative AI and Workplace Transformation
Period : September 2023 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/bd520cdbaa65c0796db93e2ac27ca38a0916c35add3093a956828879ccd04cd6?trk=flagship-lil_details_certification
Issuing Authority : LinkedIn
Title : Generative AI in Cloud Computing: Core Concepts
Period : September 2023 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/c049d2762bbbeb161bfaf8b771d2df71dd8eb939e6b41ac23a673b1149287df2?trk=flagship-lil_details_certification
Issuing Authority : LinkedIn
Title : Getting Hands-on with GPT-4: Tips and Tricks
Period : September 2023 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/90ca7c930d2ce99ed83babead99b2fc7191c74b47095d9c3dcb6861679540d00?trk=flagship-lil_details_certification
Issuing Authority : LinkedIn
Title : Hands-On AI: Build a Generative Language Model from Scratch
Period : September 2023 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/04285411fc38ffa070a43c0eac86ab6f3fba82db6d7fd2ac5706f57debb731ae?trk=flagship-lil_details_certification
Issuing Authority : LinkedIn
Title : Hands-On Advanced Python: Data Exploration and Manipulation
Period : September 2023 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/8735a2425d982186ea4bd8a97efc9e10b2270437942daa8b20d9231ddec62ec1?trk=flagship-lil_details_certification
Issuing Authority : LinkedIn
Title : Python Practice: Object-Oriented Programming
Period : September 2023 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/1ef8bef54c5c6d4c311b88462ebb8b0aa2b95b0d4c0d3a01044cb9d626dfdc70?trk=flagship-lil_details_certification
Issuing Authority : LinkedIn
Title : Enhancing Resilience
Period : July 2021 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/cce72cec8331b5db7bfffab848d519c27f37e670388f32a60601d4311ab57edf?trk=backfilled_certificate
Issuing Authority : LinkedIn
Title : Fred Kofman on Making Commitments
Period : July 2021 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/e587d45e16b84e710a1a8634dbea2dd6ef9b3ccc1e4f3fe6f465cb22b335605a?trk=backfilled_certificate
Issuing Authority : LinkedIn
Title : Holding Your Team Accountable
Period : July 2021 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/0262816870b169fec8126fe0fbad86ca9066ff176ac9fbbcf9bc33c80fbe1a4b?trk=backfilled_certificate
Issuing Authority : LinkedIn
Title : Holding Yourself Accountable
Period : July 2021 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/0a7fc0d0e3a8077178d0845585f9b700c594afee9a2c1a6dd80704ef15e0ba31?trk=backfilled_certificate
Issuing Authority : LinkedIn
Title : Leading without Formal Authority
Period : July 2021 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/9846bb838ce638044a2f5a421cee2cb95bb6d963085acc8902dff2ec67f0d49d?trk=backfilled_certificate
Issuing Authority : LinkedIn
Title : Lean Six Sigma Black Belt (ICBB)
Period : July 2021 - Present
Issuing Authority : Wolters Kluwer ELM Solutions
Award : GRC CEO Award - Leadership Excellence
Issuer : Wolters Kluwer
Date : 3 2021
Summary : In Recognition of Outstanding Leadership
Award : Best Leader
Issuer : Wolters Kluwer
Date : 1 2020
Summary : for demonstrating WK value - "Make it Better"
Award : Dusty Deliverers
Issuer : Wipro - Technicolor ODC
Date : 6 2017
Summary : Consistent CaST deliveries
Award : Leapy Leader
Issuer : Wipro - Technicolor ODC
Date : 6 2017
Summary : Best People manager in ODC
Award : Best Project Manager
Issuer : Wipro NEP Vertical
Date : 8 2016
Summary : Awarded “Best Project Manager” for maintaining all key metrics and successful deliveries in Wipro Technologies
Award : eMiNet Super Manager
Issuer : Wipro Technologies
Date : 6 2016
Summary : Best People manager
Award : Best Project Manager
Issuer : Wipro - NEP Vertical
Date : 3 2016
Summary : Awarded “Best Project” for consistent deliveries in Wipro Technologies
Award : Mavericks Award
Issuer : Wipro
Date : 8 2011
Summary : Providing fast solution during TEC support
Award : ALU Quality Award
Issuer : Alcatel Lucent
Date : 10 2008
Summary : Honored with “Quality Award” from Alcatel-Lucent for developing a web-based metric tool for CMC product line and developing a design model (prototype) for GUI based applications
Award : Company Achiever Award
Issuer : Alcatel Lucent
Date : 5 2007
Summary : Honored with “Company Achiever award” in Alcatel-Lucent for the innovative solutions and onsite support.
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