SaaS Talent

Senior Principal Software Engineer@Dell | The Adaptive Engineer | Helping Engineers to Embrace Adaptability | Opinions are my own

15 Years of Experience

Bengaluru, Karnataka, India

91994*******

Expected Salary

-

Current Salary

-

Notice Period

60 Days

About

With over 15 years of diverse experience spanning from producing TV shows in fast-paced newsrooms to architecting software solutions for multi-million dollar workflows, I've cultivated a unique skill set centered around adaptability and continuous learning. Throughout my career, I've thrived on embracing new challenges and leveraging my adaptability to excel in various industries. Whether it's simplifying complex global workflows related to pricing, campaigns, or content authoring, I've consistently delivered innovative solutions that drive operational efficiency and success. Technical Expertise: Proficient in full-stack development with expertise in C#, .Net, Blazor, Angular 2+, Python-Flask, MSSQL, and MongoDB. Strong background in Test-Driven Development (TDD), Behavior-Driven Development (BDD), and Extreme Programming. Experienced in DevOps practices including Gitlab CICD, automated pipelines, automated tests, blue-green deployments, SonarQube, and Checkmarx. Skilled in architecting cloud-enabled applications with experience in Pivotal Cloud Foundry and VMware Tanzu web services. Program Management & Innovation: Seasoned in process engineering and program management, leading global quality and Content Ops programs to success. Innovative thinker with a track record of winning three global hackathons, with two prototypes transitioning to production, showcasing my ability to drive innovation and deliver tangible results. If you're looking to connect with a dynamic professional who thrives on challenges, adapts seamlessly to change, and delivers impactful solutions, let's connect!

Generative AI Engineer - Senior Principal Engineer

Dell Technologies, SaaS/Cloud Product, Information Technology & Services

Past Company 2

Dell Technologies

Past Company 3

Dell

Companies Worked:

Dell Technologies, Dell Technologies, Dell, Dell, Dell Technologies, Dell, Dell, criccentric.com, Associated Broadcasting Co. Pvt Ltd (TV9)

Work History:

Job Title : Generative AI Engineer - Senior Principal Engineer
Company name : Dell Technologies
Period : November 2023 - Present
Summary : Drive Transformation leveraging AI / ML, Deep Learning & GenAI across Engineering Projects.
Location : Bengaluru, Karnataka, India

Job Title : Senior Principal Software Engineer
Company name : Dell Technologies
Period : September 2021 - Present
Summary : Generative AI Lead.

Architect/Lead engineer of a global scale Content Authoring solution

This solution enables Dell marketeers to make changes on Dell.com across 1000s of pages
Location : Bangalore Urban, Karnataka, India

Job Title : Principal Software Engineer
Company name : Dell
Period : June 2019 - September 2021
Summary : Architect/Lead developer of a global scale Discount and Coupon solution for Dell.com

This solution entails simplification of complex intake process of pricing information from different countries across the globe
Location : Bengaluru Area, India

Job Title : Senior Software Engineer (Winner: Artificial Intelligence Hackathon 2017 and Quality Hackout 2018)
Company name : Dell
Period : June 2018 - May 2019
Summary : Lead Digital Process Automation efforts for DCE Content Management Org

Architect all web-scraping/monitoring/RPA solutions

Developed automation suites for all complex Dell web platforms
Location : Bangalore

Job Title : Advisor, IT Program Management
Company name : Dell Technologies
Period : January 2017 - May 2018

Job Title : Proj Program Management Sr Analyst (Winner: Cloud IT Hackathon 2016)
Company name : Dell
Period : August 2015 - December 2016
Summary : • Lead a team of Sr Analysts and Analysts that manages the creation, syndication and maintenance of online product launch content for Dell websites worldwide.

• Responsible for consistent application of all standard project management methodology processes, tools, and documentation throughout the project lifecycle as aligned to the business.

• Utilizes knowledge of all product lines within a segment to create and manage product launch, lifecycle requests and transition plans.

• Identifies, evaluates and recommends process improvement areas within the process/team.

• Risks and issues are proactively identified and managed.

• High quality is planned and delivered on the project, meeting all agreed upon requirements and ensuring high customer satisfaction through the management of the overall customer experience.

• Communications are planned and conducted during the project to ensure stakeholders are involved, expectations are accurately set, managed, and the PLM receive adequate communications throughout the project lifecycle and this includes customer and Dell stakeholders.

• Support for New Product Launch / cycle refresh

• Creating weekly, monthly, quarterly reports, there by effectively managing metrics

• Manage workflow, proactively engage resources to address issues and effectively delegate workload

• Identify process gaps, resolve them proactively and develop/evolve SOPs as required

• Coach and guide the team on process work flow.

Job Title : Product Launch Analyst (Contract)
Company name : Dell
Period : September 2014 - July 2015
Summary : • Engage and liaise with stakeholders/Launch Managers to identify business, technical, status update and dashboard reporting requirements
• Be a Sharepoint CMS expert and advisor on technical challenges and understand content workflow implication
• Coordinate launch activities with regional business unit teams
• Creating weekly, monthly, quarterly reports, there by effectively managing client metrics
• Plan, prioritize and manage work requests from various stakeholders and set clear expectations
• Develop innovative solutions to present product content in new and exciting ways
• Identify process gaps, resolve them proactively and develop/evolve SOPs as required
• Manage workflow, proactively engage resources to address issues and effectively delegate workload
• Identify training needs and work with sponsor for development
• Help create and maintain online product details content manage content globalization and drive quality, as required.
Location : Bengaluru Area, India

Job Title : Co-Founder
Company name : criccentric.com
Period : May 2014 - August 2014
Summary : Single-handedly designed and developed the cricket news portal on Wordpress CMS platform.

Produced more than 500 stories. My post on Pakistani cricketer Shahid Afridi was trending in Pakistan during Asia Cup 2014.

Managed facebook.com/criccentric and reached more than 65,000 likes in a span of 2 months.
Location : Bangalore

Job Title : Programming Head - Sports
Company name : Associated Broadcasting Co. Pvt Ltd (TV9)
Period : August 2008 - April 2014
Summary : • Responsible to roll out 45-minute, special sports programme everyday for TV and Web that would give the audience an update on the day’s sports news around the world
• Produce all Special Sports Discussions including IPL, Various Cricket Tournaments, Football, Olympics and Other Sports
• Manage web operations for frictionless delivery of content to all web platforms
• Develop landing pages for promotional/editorial campaigns
Location : Bengaluru Area, India

Certifications:

Title : NLP with LLMs: Fine-tuning Models for Classification & Question Answering
Period : April 2024 - Present
Summary : 102649310, skillsoft.com, https://skillsoft.digitalbadges.skillsoft.com/d86bd0c2-bea0-4104-9385-d3c833c70ce0
Issuing Authority : Skillsoft

Title : NLP with LLMs: Fine-tuning Models for Language Translation, & Summarization
Period : April 2024 - Present
Summary : 102609501, skillsoft.com, https://skillsoft.digitalbadges.skillsoft.com/62242423-93da-46c7-863b-2703752f3a36
Issuing Authority : Skillsoft

Title : NLP with LLMs: Hugging Face Classification, QnA, & Text Generation Pipelines
Period : April 2024 - Present
Summary : 102151626, skillsoft.com, https://skillsoft.digitalbadges.skillsoft.com/b28ac946-0f76-431c-ab02-f3c8710b3fec
Issuing Authority : Skillsoft

Title : Scrum: The Basics
Period : August 2018 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/baa185936259ef261659a961560e2ef80db5f41793161cbd42fbb5f7459300ab?trk=backfilled_certificate
Issuing Authority : LinkedIn

Title : Lean Six Sigma Fundamentals
Period : July 2016 - Present
Summary : 68C76A, lynda.com, https://www.lynda.com/ViewCertificate/68C76A3D90E0460D820A6959E4632F90?utm_source=linkedin&utm_medium=sharing&utm_campaign=certificate
Issuing Authority : Lynda.com

Languages:

English , Hindi , Kannada , Marathi , Urdu

Honors and awards:

Award : Inspire Award
Issuer : Kaushik Mandy, Sr Product Manager
Date : 8 2020
Summary : Zahir has been a pillar for building multiple applications we have brought life that the Operations teams and the Business teams use day in and day out. Zahir's ability to focus on the outcome is commendable. His willingness and enthusiasm to always go above and beyond reflects speaks to his interest and commitment in making everyone around him succeed. He is innovative with his approaches, recommends and suggests alternatives keeping the end-state/vision in mind and is very relatable. Also a great personality to engage with any time. Zahir deserves all due credit and recognition for his tireless efforts and is a great asset anchor, lead to the team. Always available to consult and mentor his peers. He's got a great engineering mindset and an innate ability to just make things work. Zahir thank you immensely for your contributions and I'm looking forward to everything else that you're working on!

Award : Inspire Award
Issuer : Pedro Pinto, Senior Manager
Date : 7 2020
Summary : I love team members that have leadership and confidence in their DNA. I guess that if I had to put it together, those two skills would make Zahir's top five list. Great work driving agenda with different engineering teams, wrapping your head around a lot of ambiguity, keeping team members motivated to deliver a more prioritized roadmap, and your drive to build a better transformation team.

Award : Inspire Award
Issuer : Pedro Pinto, Senior Manager
Date : 4 2020
Summary : "This is a symbolic recognition to the enormous feat you were able to achieve - launching Content APEX to PROD. Jyotijka, Zahir, Krishan, you were able not only to deliver a great product to production, but also walk users through an AHOD of how it looks like, adapt your application forms to any form or shape of requirement your stakeholders requested, and then follow up after the PROD launch with solutions to next releases that will include more stakeholders in the Content APEX user base. Your team performs at one of the highest levels through the transformation group and I'm very proud of you!"

Award : Inspire Award - Winning Together
Issuer : Praneetha Manohari, Sr Product Manager
Date : 11 2019
Summary : "Zahir, Shruthi, Ranisa & Krishan - Thank you so much for delivering a innovative product ahead of schedule. You have relentlessly worked with multiple teams to ensure stakeholders were satisfied every step of the process. We truly appreciate your contributions! Keep up the great work!"

Award : Inspire Award
Issuer : Roshan Kumar, Manager
Date : 8 2019
Summary : "Zahir and team played a key role in mentoring our summer interns on key projects that our Engineering team is handling - they worked on advanced NLP and ML based technologies to create a project prototype that will definitely help us enhance our existing solutions. He also guided them through picking up new skillsets even though we were short on time and then delivering results. Kudos Zahir for your support here."

Award : Inspire Award
Issuer : Pedro Pinto, Senior Manager
Date : 8 2019
Summary : "Zahir, congratulations in completing a dev interlock with Studio team, I know you had tight timelines to fast track the microcontent solution E2E and you were able to engage with a new engineering team in the US and be able to deliver a solution in SIT. You're also developing with unit and integration testing in mind, and sharing those best practices with the other balanced teams. Thank you for your contributions!"

Award : Dell Champion Award - 2019
Issuer : Vikram P, Senior Manager
Date : 3 2019
Summary : Awarded for the top 5% of the company.

Award : Dell Commerce Experiences Quality Hackout - Runner Up
Issuer : Garry Wiseman, SVP & OCIO
Date : 12 2018
Summary : Developed an AI-powered Visual Audits as a Service.

Award : Dell Champion Award - 2018
Issuer : Kiran PK, Sr Manager
Date : 3 2018
Summary : Awarded for best performance in FY18 - top 1% of the company

Award : Silver Award - Q4FY18
Issuer : Dell
Date : 2 2018

Award : 3rd Prize: Artificial Intelligence Hackathon
Issuer : Hemal Shah, APJ CIO
Date : 11 2017
Summary : Zahir and team for developing an intelligent bot that identifies mixed-language issues on Dell.com assets resulting in huge $ and time impact for the company.

Award : Bronze Award - Q3FY18
Issuer : Peter Clegg, Sr Director
Date : 10 2017
Summary : To develop an automation solution for eSupport Manuals - which has the potential to save more than 8000 man-hours annually.

Award : Silver Award Q2FY18
Issuer : Peter Clegg, Sr Director
Date : 9 2017
Summary : Zahir led the learn End-of-Life automation project where he and his team successfully created a cloud-based solution which has reduced EOL process from 45 days to 10-day SLA.

Award : Bronze Award Q1 FY18
Issuer : Garry Wiseman, Vice President
Date : 5 2017

Award : Dell Champion Award
Issuer : Kiran PK, Sr Manager
Date : 3 2017
Summary : Awarded for best performance in FY17 (Top 5% of the company)

Award : Silver Award Q4FY17
Issuer : John Dalton, Vice President
Date : 2 2017
Summary : Zahir and team for winning the Cloud IT Competition. They competed against 350+ ideas in 2 locations. They built a multi-purpose app to locate assets and content across Dell.com. They deployed the tool on Pivotal Cloud Foundry and the app was used significantly to reduce time and churn in Dell-EMC merger, Software and Services divestiture projects.

Award : Bronze Award - Q3 FY17
Issuer : John Dalton, Vice President
Date : 11 2016
Summary : Zahir was instrumental in driving the pre and post launch defect identification through the various tools he had built out. What would have been a few days worth of manual effort was done quickly and efficiently in hours, to go ahead find and fix where needed. While it wasn't just the tools, but propagating the usage of the tool across both Bangalore and Hyderabad teams was key to ensure consistency in fin

Skills

MLOps

Machine Learning

Rapid Prototyping

Kubeflow

MLflow

Apache Airflow

Apache Spark

Generative AI

Prompt Engineering

Enterprise Solution Design

Technical Solution Design

Back-End Web Development

Architectural Patterns

Scalability

Technology Development

IT Strategy

Technical Reports

Operational Excellence

Technical Leadership

Technical Direction

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Notes & Recommendation

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