SaaS Talent

Assistant Manager, Business Analyst, Data Analyst, BPMN 2.0, SharePoint Specialist, Change Management, Process Mapping, Process Architect, Cricket Enthusiast & Choreographer

13 Years of Experience

Mumbai, Maharashtra, India

Expected Salary

-

Current Salary

-

Notice Period

Not Available

About

I've been working for Tata Consultancy Services for 9 years and have gained a lot of experience in many different roles. I'm always looking to build on my knowledge and experiences, which will allow me to progress and succeed. Focus always on learning.

Assistant Manager

Tata Consultancy Services, IT Services & Solutions, Financial Services

Past Company 2

Tata Consultancy Services

Past Company 3

Tata Consultancy Services

Companies Worked:

Tata Consultancy Services, Tata Consultancy Services, Tata Consultancy Services, Tata Consultancy Services, Tata Consultancy Services, Tata Consultancy Services, Tata Consultancy Services, Tata Consultancy Services, Firstsource, Tech Mahindra, Serco, Sutherland

Work History:

Job Title : Assistant Manager
Company name : Tata Consultancy Services
Period : November 2023 - Present
Summary : Citibank:
Data & infrastructure
Location : Mumbai, Maharashtra, India

Job Title : Senior Data Analyst
Company name : Tata Consultancy Services
Period : January 2021 - Present
Summary : Citibank:
Data Analysis, Process Mapping & BPMN 2.0 trained.
Location : Mumbai, Maharashtra, India

Job Title : Business Process Lead
Company name : Tata Consultancy Services
Period : December 2020 - December 2020
Summary : RMG
Location : Mumbai, Maharashtra, India

Job Title : Business Process Lead
Company name : Tata Consultancy Services
Period : August 2020 - November 2020
Summary : HSBC:
BBL (Temporary Project)
Loan Processing
Location : Mumbai, Maharashtra, India

Job Title : Business Process Lead
Company name : Tata Consultancy Services
Period : April 2020 - August 2020
Summary : RMG
Location : Mumbai, Maharashtra, India

Job Title : Sales Manager
Company name : Tata Consultancy Services
Period : May 2019 - April 2020
Summary : The Indian Hotels Company Limited:
Client facing profile, Responsible for generating Sales
Location : Mumbai, Maharashtra, India

Job Title : Customer Service Team Lead
Company name : Tata Consultancy Services
Period : August 2018 - April 2019
Summary : The Indian Hotels Company Limited:
Lead for the Emails and the Corporate Emails Team
Location : Mumbai, Maharashtra, India

Job Title : Senior Associate
Company name : Tata Consultancy Services
Period : December 2014 - July 2018
Summary : The Indian Hotels Company Limited:
Calls for 1st 6 months, on Emails for 1.5 years and remaining on Corporate Emails
Location : Mumbai, Maharashtra, India

Job Title : Senior Consultant
Company name : Firstsource
Period : December 2013 - November 2014
Summary : Lloyds Bank:
(Collections)
Cold calling, Payments and Payment Plan
Location : Mumbai Area, India

Job Title : Senior Customer Consultant
Company name : Tech Mahindra
Period : June 2012 - September 2013
Summary : Hutchison 3 Global Services:
(Retentions)
Contract Renewal and cross selling
Location : Mumbai Area, India

Job Title : Customer Account Manager (Voice)
Company name : Serco
Period : August 2010 - December 2011
Summary : Barclaycard:
(VCC)
Customer Support and Upselling
Location : Mumbai Area, India

Job Title : Technical Support Specialist
Company name : Sutherland
Period : November 2009 - April 2010
Summary : Symantec:
(VSS)
Remote Virus Removal
Location : Mumbai Area, India

Certifications:

Title : Power BI: Dashboards for Beginners
Period : March 2024 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/ad1568c9c5bb5ed79b9ee3c0f812b28f9098fcb8a2f5e66ec1cd0f71dea6c4da?trk=flagship-lil_details_certification
Issuing Authority : LinkedIn

Title : Project Management Foundations: Requirements
Period : March 2024 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/2c32a55354c5a1030e7291622d778402b69c2a14349301dda16d342d53857af2?trk=flagship-lil_details_certification
Issuing Authority : LinkedIn

Title : Prompt Engineering: How to Talk to the AIs
Period : March 2024 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/d6b891f67af4ad7ff16dc9cc9477cefe6bfe3589692ec2b76c7fddd9d2f35250?trk=flagship-lil_details_certification
Issuing Authority : LinkedIn

Title : Career Essentials in Generative AI by Microsoft and LinkedIn
Period : February 2024 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/dc8b39c7d4d6119e0d42deade93d4a9f3056c08ec295646ec9508f41976c8cf1?trk=flagship-lil_details_certification
Issuing Authority : Microsoft

Title : Ethics in the Age of Generative AI
Period : February 2024 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/540f488bd9d802f7cc025f051931874d8e267dfd9b5f49b5ef5b2594b9b2d02b?trk=flagship-lil_details_certification
Issuing Authority : LinkedIn

Title : Generative AI: The Evolution of Thoughtful Online Search
Period : February 2024 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/f308da1e6a24cc5fa6f33f7ccedec3b885d9594c04010390a4b1065bad60d5d0?trk=flagship-lil_details_certification
Issuing Authority : LinkedIn

Title : Get started with Google Analytics
Period : February 2024 - February 2025
Summary : 95377619, credential.net, https://skillshop.credential.net/9e9b4bb5-d4ea-4e6f-9fbb-74ab801dc63e
Issuing Authority : Google Digital Academy (Skillshop)

Title : Introduction to Artificial Intelligence
Period : February 2024 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/5ce7ddfdc817e9549df4aea5afa8ce7131857fde54cdcfb155b80ee81f0e88a6?trk=flagship-lil_details_certification
Issuing Authority : LinkedIn

Title : Learning Microsoft 365 Copilot
Period : February 2024 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/3f946cf053789d54f3a06f1eb2ae4da137cade8dac62514444c3f1551f083ed8?trk=flagship-lil_details_certification
Issuing Authority : LinkedIn

Title : Project Management Foundations
Period : February 2024 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/f5b04c1dbe2990f965cbd59cdf56f310fc56a406429c19b8e55cb8247c7ff238?trk=flagship-lil_details_certification
Issuing Authority : LinkedIn

Title : Project Management Foundations: Ethics
Period : February 2024 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/48a33a244642990df8e2f4cf5bbe4a82326a50fc35db723a0c0667ffc1c5ebc2?trk=flagship-lil_details_certification
Issuing Authority : LinkedIn

Title : Streamlining Your Work with Copilot (formerly Bing Chat/Bing Chat Enterprise)
Period : February 2024 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/3251728e2e3df7cfce8ee4b659855b47f083dcea72c4d83b31acc1d7b8b4ccc3?trk=flagship-lil_details_certification
Issuing Authority : LinkedIn

Title : What Is Generative AI?
Period : February 2024 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/4c02ff5a74cfca4c87c3a84fe07f45d59e29be3b07797c02c581d657d3723c5d?trk=flagship-lil_details_certification
Issuing Authority : LinkedIn

Title : Basics of Financial Planning
Period : November 2022 - Present
Summary : 512057_69, indiawealth.in, https://ind-learn.indiawealth.in/api/v1/indlearn/user/certificate/?certificate_key=bbd0d96a9876fe9d3dff39aae6cd7df97d21d9be9fb52fe7a8c90a0ca9c9bd989a0a73623d
Issuing Authority : INDmoney

Title : Basics of Mutual Funds
Period : November 2022 - Present
Summary : 512057_70, indiawealth.in, https://ind-learn.indiawealth.in/api/v1/indlearn/user/certificate/?certificate_key=a8896af2a36e2ffa45ffc3de424f78d3436e323537f3da8237c6f00cbce0dcef7fd81f309c
Issuing Authority : INDmoney

Title : Basics of stocks
Period : November 2022 - Present
Summary : 512057_73, indiawealth.in, https://ind-learn.indiawealth.in/api/v1/indlearn/user/certificate/?certificate_key=a18713b5552d4269ebffd7a1130812f6b2856d6ca8bc3b746de5862d8a5523baaa02425699
Issuing Authority : INDmoney

Title : Basics of Money
Period : October 2022 - Present
Summary : 512057_1, indiawealth.in, https://ind-learn.indiawealth.in/api/v1/indlearn/user/certificate/?certificate_key=0b822b0cc1fe0a7438cb886278b859828a485b13a648e31c730764c6dccaf6c1fea6f6d1
Issuing Authority : INDmoney

Title : Growing Money
Period : October 2022 - Present
Summary : 512057_36, indiawealth.in, https://ind-learn.indiawealth.in/api/v1/indlearn/user/certificate/?certificate_key=bd4be30670846cff823f20d1133d1f339ce234b4286fcd4b6003495a686b21b68ba60d195e
Issuing Authority : INDmoney

Skills

Google Analytics

Process Operations

Business Analysis

IT Business Analysis

Business Process Design

Statistical Data Analysis

SharePoint Administration

Visio

Microsoft Excel

Microsoft Power Query

IBM Blueworks

SharePoint

Customer Service

Problem Solving

Microsoft Office

Communication

Process Improvement

Teamwork

Team Leadership

Customer Management

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Notes & Recommendation

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