Sr. Customer Solutions Manager @ AWS (Gen AI, Cloud Migrations & Modernisations) || Ex-IBM
18 Years of Experience
Hyderabad, Telangana, India
-
-
Not Available
Techno Functional Leader with rich experience in Cloud Solutions, Digital Modernisation, Legacy Modernisation (Mainframes), Business Process Transformation, and Data Analytics Solutions. Experienced in handling complex engagements involving large cross-functional, cross-border, diverse teams from Healthcare, Government, Financial Markets, Insurance, Banking, Life Sciences and Manufacturing domains.
Amazon Web Services (AWS), SaaS/Cloud Product, Information Technology & Services
Amazon Web Services (AWS)
IBM
Amazon Web Services (AWS), Amazon Web Services (AWS), IBM, IBM, IBM, IBM, IBM, IBM, IBM, IBM, IBM, ERDCI IT, Internship
Job Title : Sr. Customer Solutions Manager
Company name : Amazon Web Services (AWS)
Period : October 2023 - Present
Location : Hyderabad, India
Job Title : Customer Solutions Manager - Migrations & Modernisations
Company name : Amazon Web Services (AWS)
Period : January 2022 - September 2023
Summary : * Trusted advisor and critical partner to customers, leveraging experience with large scale cloud transformations and helping them through their stages of cloud adoption
* Guide customers through the operational, educational, and governance aspects of a successful cloud journey
* Advise customers on Fin-Ops, Cloud Financial Management and Cost Optimization endeavors
* Ensure all AWS teams are working together effectively and efficiently to deliver outcomes for the customer
* Interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture, and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations
* Translate strategic initiatives in the account plan into executable actions, working backwards from customers key milestones
* Manage cadence by leading the reporting and tracking functions along the customers cloud journey
* Think big, invent and take ownership on customer challenges and proactively help solve the customer’s challenges through new ideas, tools and mechanisms
Location : Hyderabad, India
Job Title : Delivery Project Executive
Company name : IBM
Period : October 2019 - December 2021
Summary : Provided account leadership to the IBM India delivery team of 120+ professionals (Project/Program managers, People Managers, Architects, Project Leads, and Developers) supporting a major North American insurance organization. Lead teams to build client satisfaction through formulation, development, implementation, and delivery of application, technical, and business solutions, responding to client requirements as specified in the contract or Statement of Work. Coached teams in developing program, project, product development strategies, implementing resulting solutions to meet contract deliverables. Managed contractual cost, schedule, and service or product deliverables as they relate to the delivery organisation. Supported the Project Executive (PE) and Practice Area Leader (PAL) in identifying business opportunities and driving contract profitability. Ensured client needs are satisfied by constructing partnerships between various stakeholder organisations, and managed the implementation of these partnerships to ensure positive customer satisfaction. Owned quality for service provided by the delivery organisation and responsible for tracking and reporting service level performance to client and IBM leadership.
Location : Hyderabad, India
Job Title : Delivery Manager/Program Manager
Company name : IBM
Period : December 2017 - September 2019
Summary : Deliver Application Migration to Cloud (Private Cloud with Pivotal Cloud Foundry and AWS), Digital Application Modernization (UI/UX) and Application Maintenance work efforts using Agile Methodologies.
Location : Hyderabad Area, India
Job Title : Program Manager - Business Process Transformation
Company name : IBM
Period : October 2016 - December 2017
Summary : Delivered Business Process Transformation solution for a North American Financial Services Organisation using IBM BPM, ODM and Agile Methodologies
Location : Hyderabad Area, India
Job Title : Project Manager -Application Development and Maintenance
Company name : IBM
Period : January 2013 - September 2016
Summary : Lead and Managed teams in delivering large and complex HIPAA Compliance, Policy Implementation and Process Modernization projects for CA-MMIS
Location : Sacramento, California Area
Job Title : Sr IT Specialist - Takeover, AOO, and Application Maintenance
Company name : IBM
Period : September 2010 - December 2012
Summary : Involved in Takeover and Assumption of Operations activities of California Medical Management Information Management System (CA MMIS) from incumbent.
Location : Sacramento, California Area
Job Title : Sr IT Specialist - Mainframe Modernization
Company name : IBM
Period : June 2010 - September 2010
Summary : Healthcare application development for North American healthcare and health insurance provider.
Location : Bengaluru Area, India
Job Title : Onsite Project Lead - Mainframe Modernisation
Company name : IBM
Period : December 2009 - May 2010
Summary : Modernize System Z environment and Legacy Applications running on System Z including DB2 Database Administration and IMS Database upgrade for a major global Insurance organization.
Location : Greater Minneapolis-St. Paul Area
Job Title : Sr IT Specialist - Mainframe Application Development
Company name : IBM
Period : December 2008 - November 2009
Summary : Application development and enhancement of a Wealth Management System on System Z.
Location : Bengaluru Area, India
Job Title : IT Specialist - Data Programming with SAS
Company name : IBM
Period : June 2006 - November 2008
Summary : Perform statistical data analysis to generate reports, find trends, discover demographic breakdowns, and locate other relevant business information for Sales and Marketing portfolio.
Location : Bengaluru Area, India
Job Title : Student Intern
Company name : ERDCI IT
Period : December 2005 - May 2006
Summary : Training and project work on IBM Mainframes at ERDCI IT, CDAC-Trivandrum
Location : Thiruvananthapuram, Kerala, India
Job Title : Student Intern
Company name : Internship
Period : September 2002 - April 2003
Summary : Completed 6 months of internship at ACCEL ICIM and 2 months of internship at Cache Technologies on Computer Hardware, Networking and System Maintenance.
Title : SAP on AWS – Specialty
Period : December 2022 - Present
Summary : credly.com, https://www.credly.com/badges/cc3428be-0393-4853-8c63-cb645b03f812/linked_in_profile
Issuing Authority : Amazon Web Services (AWS)
Title : Google Cloud Certified Professional Cloud Architect
Period : April 2021 - Present
Summary : 31209464, credential.net, https://www.credential.net/4d8cb409-fbd2-4246-97ea-3c32c4a5eb35
Issuing Authority : Google
Title : Microsoft Certified: Azure Fundamentals
Period : April 2021 - Present
Summary : credly.com, https://www.credly.com/badges/70ce9710-a236-40c0-bf31-d1f44abaead1?source=linked_in_profile
Issuing Authority : Microsoft
Title : IBM Quantum Conversations
Period : February 2021 - Present
Summary : youracclaim.com, https://www.youracclaim.com/badges/f4f81ef4-fc32-43ab-bd7e-120b3c9f33a4?source=linked_in_profile
Issuing Authority : IBM
Title : AINS 21: Property and Liability Insurance Principles
Period : November 2020 - Present
Issuing Authority : The Institutes
Title : Insurance Insights & Solutions (Silver)
Period : March 2020 - Present
Summary : youracclaim.com, https://www.youracclaim.com/badges/2c2bfbf9-ad59-430f-839d-d39f934ad239?source=linked_in_profile
Issuing Authority : IBM
Title : AWS Certified Solutions Architect – Associate
Period : September 2019 - Present
Summary : youracclaim.com, https://www.youracclaim.com/badges/815a9a8e-ad30-4fe4-91df-972cc9beb60a/linked_in_profile
Issuing Authority : Amazon Web Services (AWS)
Title : IBM Blockchain Consulting
Period : September 2017 - Present
Summary : youracclaim.com, https://www.youracclaim.com/badges/c8483d7e-70e5-4041-b1e5-2fe55ec67b3b/linked_in_profile
Issuing Authority : IBM
Title : Certified Scrum Master
Period : June 2017 - Present
Summary : 000665287
Issuing Authority : Scrum Alliance
Title : IBM Design Thinking Practitioner
Period : September 2016 - Present
Summary : youracclaim.com, https://www.youracclaim.com/badges/374e5d9e-c49a-4305-912f-2ecf8f02f49e/linked_in_profile
Issuing Authority : IBM
Title : People Analytics, from University of Pennsylvania
Period : January 2016 - Present
Summary : 5WGC55QCDGU4, coursera.org, https://www.coursera.org/account/accomplishments/verify/5WGC55QCDGU4
Issuing Authority : Coursera
Title : IBM Advisory Project Manager
Period : 2016 - Present
Summary : youracclaim.com, https://www.youracclaim.com/badges/a5a2cf97-12eb-4054-9400-c895e9c16d93
Issuing Authority : IBM
Title : IT Specialist Profession Certification - Level 1
Period : 2016 - Present
Summary : youracclaim.com, https://www.youracclaim.com/badges/cc4afc51-e8f7-46a4-b837-aefc4ebfae22/linked_in_profile
Issuing Authority : IBM
Title : Project Management Professional, PMP®
Period : October 2015 - Present
Summary : youracclaim.com, https://www.youracclaim.com/badges/1513a097-4df1-4745-b085-27e3b120dc0e
Issuing Authority : Project Management Institute
Title : SAS Certified Base Programmer for SAS 9
Period : October 2007 - Present
Summary : youracclaim.com, https://www.youracclaim.com/badges/cb12934c-0358-4ba0-aebd-cddcd7da858b/linked_in_profile
Issuing Authority : SAS
Title : Application Developer for DB2 V8.1
Issuing Authority : IBM
Title : Database Administrator for DB2 V8.1
Issuing Authority : IBM
Title : Database Associate for DB2 V8.1
Issuing Authority : IBM
Title : IBM Cloud Garage Method Explorer
Summary : youracclaim.com, https://www.youracclaim.com/badges/b36a87a8-1d6a-41fd-ade8-413668389d63/linked_in_profile
Issuing Authority : IBM
Title : System Programming for System Z (Mainframes)
Issuing Authority : IBM
Organization name : PMI Period : October 2014 - Present
English (Full Professional), Hindi (Limited Working), Telugu (Native Or Bilingual)
Show More