Relationship Manager at Testpress. Helping Institutes and Ed Tech to achieve their goals.
8 Years of Experience
Bengaluru, Karnataka, India
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Not Available
Helping Ed-tech to grow their business, by assisting them via the Testpress Learning Management System.
Testpress.in, SaaS/Cloud Product, E-learning
Testpress.in
Waffor Retail Solutions Private Limited
Testpress.in, Testpress.in, Waffor Retail Solutions Private Limited, Waffor Retail Solutions Private Limited, Waffor Retail Solutions Private Limited, Waffor Retail Solutions Private Limited
Job Title : Customer Support Operations Manager
Company name : Testpress.in
Period : September 2017 - Present
Location : Chennai, Tamil Nadu, India
Job Title : Customer Relation Manager and Technical Support at Testpress.in
Company name : Testpress.in
Period : September 2017 - Present
Summary : • Onboarding of a client and take ownership of the client’s account.
• Being act as a bridge between the clients and Developer team.
• Solving the customer queries and issues. Try to make our clients to be happy. Reproduce the issues within the SLA and keep on updating with the status of the issue to the client.
• Assist my team members to solve the problems and assigning works to all. Tracking the customer requirements and get it fulfilled.
• Handling email and phone tickets and escalations. Prioritise the issues and get it solved.
• Maintaining customer retention and payment collection from existing customers.
• Preparing monthly revenue sheet.
• Weekly and monthly support calls to build a good relationship with clients.
Location : Chennai Area, India
Job Title : Profile
Company name : Waffor Retail Solutions Private Limited
Period : April 2016 - August 2017
Summary : Have a working experience of 1 yr and 5 months in customer support at Inasra Technology Pvt Ltd.
Handling complicated customer queries, complaints and issues through all channels.
Organizing workflow to meet customer’s time frame.
Preparation of monthly reports.
Tracking and resolution of customer complaints and Coordinates guest requests for special services or equipment with the appropriate department.
Now working as CRE in the field of cloud computing.
Handling complicated Technical queries shouted by customers.
Network installation and CRM handling.
Manual Testing for Developed Software
Job Title : Customer Success Executive
Company name : Waffor Retail Solutions Private Limited
Period : April 2016 - August 2017
Summary : Maintain the customer relationship,Check the product,Updation on every activities of my company.Manual Testing for Software Release.Handling all over Indian clients.
Job Title : Customer Success Manager
Company name : Waffor Retail Solutions Private Limited
Period : April 2016 - August 2016
Summary : Manage our Active customers,
Handling Escalation,
Gather new software requirements,
Train the new customers,
Responsible for our active customers
Job Title : CRE
Company name : Waffor Retail Solutions Private Limited
Period : April 2016 - April 2016
Summary : Maintain the customer relationship,Check the product,Updation on every activities of my company.Manual Testing for Software Release.
Organization name : waffor retail solution pvt ltd Position : CRE Period : April 2016 - Present Organization name : Stayzilla Position : Customer support Period : November 2014 - March 2016
English , Tamil
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