Lead Customer Support Representative
10 Years of Experience
Bengaluru, Karnataka, India
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Not Available
As a Lead Customer Service Representative with over 8 years of experience in the field, I have developed a deep understanding of what it takes to provide exceptional customer service. My approach to customer service is grounded in a commitment to understanding and addressing the unique needs of each customer. I believe that by providing personalized, empathetic support, we can build long-lasting relationships with our customers and drive business success. Throughout my career, I have honed my skills in customer service management, strategy development, and data analysis. I am adept at analyzing customer feedback to identify areas for improvement and implementing solutions to address customer pain points.
PayPal, SaaS/Cloud Product, Financial Services
Groupon Shared Services Private Ltd
Hi Power Support Centre
PayPal, Groupon Shared Services Private Ltd, Hi Power Support Centre
Job Title : Lead Customer Support Representative
Company name : PayPal
Period : September 2019 - Present
Summary : I have a proven track record of delivering exceptional customer service to clients. I am skilled in handling customer inquiries, complaints, and providing solutions to meet their needs. I have a passion for helping customers and exceeding their expectations through personalized communication, attention to detail, and problem-solving. I am an excellent team player and have led teams in delivering outstanding customer service.
Location : Bengaluru, Karnataka, India
Job Title : Senior Customer Support Representative
Company name : Groupon Shared Services Private Ltd
Period : March 2018 - July 2019
Summary : I'm proficient in handling a wide range of customer inquiries, from simple questions about our products and services to complex issues that require research and investigation. I was committed to providing timely and accurate responses to all customer inquiries. As I understood customer satisfaction is key to our success, and I was constantly looking for ways to improve our service and enhance the customer experience. I took every customer feedback seriously and worked on it show a greter improvement.
Location : Bengaluru, Karnataka, India
Job Title : Senior Customer Service Associate
Company name : Hi Power Support Centre
Period : October 2014 - February 2018
Summary : As a Senior support associate, I was dedicated in providing exceptional support to our customers regarding the missing game credits, I worked closely with players to ensure that they have a positive and seamless experience while using our platform. I am adept at managing high-volume inquiries, ensuring that each player receives a timely and effective response.
Location : Bengaluru, Karnataka, India
Title : Building Self-Confidence
Period : March 2020 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/6eefc9ae1e21a86fd3882fb056a38eb9ca26df654f9be96f5530fc7a0577de0d?trk=backfilled_certificate
Issuing Authority : LinkedIn
Title : The Six Morning Habits of High Performers
Period : March 2020 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/b5828684be44500581da949c93620820631ca06a8aa27174b1f4392508ddf0bf?trk=backfilled_certificate
Issuing Authority : LinkedIn
Title : BIM Management: Techniques for Managing People and Processes
Period : February 2020 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/be78a89207569b48a4bc1dc70fb09927483aa514f35762f48b3a8196d750e731?trk=backfilled_certificate
Issuing Authority : LinkedIn
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