Conversational AI Expert
9 Years of Experience
Hyderabad, Telangana, India
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Not Available
Conversational AI Expert | Google Assistant | Dialogflow | Google Cloud Functions | Telephony Integrations As a Conversational AI Expert, I specialize in leveraging Google Assistance and Dialogflow to craft innovative voice and chat bots. My proficiency extends to both Dialogflow ES and CX versions, encompassing expertise in fulfillment, web-hooks, seamless integration with APIs, and linking bots with various telephony gateways and messaging platforms such as Skype and Twilio. In addition, I am well-versed in harnessing the power of Google Cloud Functions. Previous Experience: In my role as an IVR Developer at Mobigesture, I excelled in crafting inbound and outbound call flows utilizing VXML technology. I seamlessly managed call controls through CCXML, working adeptly with industry-leading platforms including Avaya, Genisys, and Cisco. Notably, I spearheaded initiatives to integrate customer outbound calls with agent systems, providing real-time status reporting to our internal call management systems. Technical Expertise: My skill set encompasses FreeSWITCH installation, configuration, and dial plan development. I thrive in environments that require extensive knowledge of SIP protocols and integration of VXML-interpreted voice browsers on the FreeSWITCH platform. Beyond the core responsibilities, I continually explore cutting-edge technologies such as automated bot applications, advanced messaging techniques, data analysis utilizing WEBRTC, and innovative visual IVR applications. Open Source Contributions: Recently, I've been engrossed in the development of a comprehensive FreeSWITCH UI. You can explore the project on GitHub: https://github.com/jagadeesh-J/FreeSwitch-UI.
HCLTech, SaaS/Cloud Product, Information Technology & Services
EPAM Systems
Mobigesture
HCLTech, EPAM Systems, Mobigesture, Vector India Pvt. Ltd., Vision Krest Embedded Technologies pvt ltd
Job Title : Senior Specialist
Company name : HCLTech
Period : February 2024 - Present
Summary : Started a new position as Senior Specialist in Gen AI
Location : Hyderabad, Telangana, India
Job Title : Contact Center AI Expert
Company name : EPAM Systems
Period : March 2020 - January 2024
Summary : Project Roles
Developer
Responsibilities
The project involved developing machine learning-based voice bots on the Google Dialogflow platform. These bots were integrated with external APIs through fulfillment, establishing a seamless interaction between the system and the user. The project team pioneered the analysis of business requirements, followed by the comprehensive development, rigorous testing, and meticulous release process.
The project responsibilities included:
Identification and Authentication: Employed advanced methods such as email addresses, phone numbers, device prompts, OTP, offline OTP,SMS,Inbound,Outbound,Campaign,Data engineer to train ML model using Intents and Prompt engineering mechanisms to accurately identify and authenticate customers.
Routing: Designed an efficient system for categorizing and directing customer inquiries, ensuring they reach the appropriate channels for resolution.
Self-Service: Developed solutions that provided immediate assistance based on customer queries, with the primary objective of reducing the number of calls directed to real-time agents.
Customer Interaction: Initiated by the customer dialing a DID, the conversation with the voice bot was triggered based on their utterance. This process culminated in the triggering of an Intent, followed by a relevant prompt. If necessary, the customer could be seamlessly transferred to a real agent.
The project was a success, and the resulting voice bots were able to accurately identify and authenticate customers, route inquiries efficiently, provide self-service solutions, and interact with customers in a natural and engaging way.
Team
Dev team 4 members
and Qa team 3 members
Tools
Dialogflow, Flowmaker, Chat GPT, Google Bard,Google Duet
Technologies
Artificial intelligence,Natural language processing,Voice bots,Chat bots,Dialogflow,IVR, Google telephony platform,GCP,Speech engine,Prompt Engineering, Data engineering, Vertex AI,Large Language Models
Location : Hyderabad, Telangana, India
Job Title : IVR Application Developer and Freeswitch developer
Company name : Mobigesture
Period : February 2017 - February 2020
Summary : Project Description
CTI Event Consumer :
The CTI Event Consumer application is a Java application that consumes event data from a RabbitMQ server and forwards relevant events to CCXML. This allows CCXML applications to respond to events in real time, such as customer interactions with a voice bot or the availability of new information.
The CTI Event Consumer is implemented using a Maven environment, with all necessary dependencies pre-configured. This makes it easy to deploy and manage the application.
On application startup, the CTI Event Consumer attempts to create a connection with the RabbitMQ server. If the RabbitMQ server is offline, the consumer retries to connect after a configurable period of time. This ensures that the CTI Event Consumer is able to connect to the RabbitMQ server even if there are temporary network outages.
Once the CTI Event Consumer is connected to the RabbitMQ server, it begins consuming event data from a queue. The queue name is configurable, and the CTI Event Consumer can be configured to consume events from multiple queues.
For each event that the CTI Event Consumer consumes, it checks to see if the event is relevant to any CCXML applications. If the event is relevant, the CTI Event Consumer forwards the event to the appropriate CCXML application.
The CTI Event Consumer is a critical component of any contact center that uses CCXML applications. It allows CCXML applications to respond to events in real time, which improves the customer experience and the efficiency of contact center operations.
Location : Hyderabad Area, India
Job Title : Embedded Engineer
Company name : Vector India Pvt. Ltd.
Period : January 2016 - January 2017
Summary : I completed a comprehensive Embedded Systems course, enhancing my knowledge and skills in this specialized field. As part of my practical experience, I took on the role of a Lab Assistant, actively engaging with the practical aspects of Embedded Systems. In this position, I had the opportunity to apply the theoretical concepts learned during the course in a real-world laboratory setting.
As a Lab Assistant, my responsibilities included assisting students in conducting experiments, troubleshooting technical issues, and providing guidance on projects related to Embedded Systems. This hands-on experience allowed me to deepen my understanding of the subject matter, refine my problem-solving abilities, and develop effective communication skills as I interacted with both students and faculty members.
Overall, my role as a Lab Assistant complemented my academic pursuits, providing me with a well-rounded education in Embedded Systems and valuable practical insights that go beyond the classroom environment. This experience significantly contributed to my proficiency in the field and prepared me for the challenges and opportunities that come with working in the realm of Embedded Systems.
Location : Hyderabad, Telangana, India
Job Title : Embedded Software Engineer
Company name : Vision Krest Embedded Technologies pvt ltd
Period : June 2014 - December 2015
Summary : Project Description:
Develop a prototype for a smart home using an 8085 microcontroller. The smart home should be able to control lights, thermostats, and security systems.
Developer Role:
Design the system architecture. This includes determining how the different components of the system will interact with each other.
Implement the software for each component of the system. This includes writing code to control the lights, thermostats, and security syste
Title : Digital Transformation with Google Cloud
Period : August 2023 - Present
Summary : 4630765, cloudskillsboost.google, https://partner.cloudskillsboost.google/public_profiles/927797ca-c94e-4c0f-8c12-59aea5c0ad0f/badges/4630765?utm_medium=social&utm_source=linkedin&utm_campaign=ql-social-share
Issuing Authority : Google
Title : Infrastructure and Application Modernization with Google Cloud
Period : August 2023 - Present
Summary : 4645412, cloudskillsboost.google, https://partner.cloudskillsboost.google/public_profiles/927797ca-c94e-4c0f-8c12-59aea5c0ad0f/badges/4645412?utm_medium=social&utm_source=linkedin&utm_campaign=ql-social-share
Issuing Authority : Google
Title : Innovating with Data and Google Cloud
Period : August 2023 - Present
Summary : 4642557, cloudskillsboost.google, https://partner.cloudskillsboost.google/public_profiles/927797ca-c94e-4c0f-8c12-59aea5c0ad0f/badges/4642557?utm_medium=social&utm_source=linkedin&utm_campaign=ql-social-share
Issuing Authority : Google
Title : Understanding Google Cloud Security and Operations
Period : August 2023 - Present
Summary : 4647985, cloudskillsboost.google, https://partner.cloudskillsboost.google/public_profiles/927797ca-c94e-4c0f-8c12-59aea5c0ad0f/badges/4647985?utm_medium=social&utm_source=linkedin&utm_campaign=ql-social-share
Issuing Authority : Google
Title : Prompt Engineering: How to Talk to the AIs
Period : May 2023 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/15b0ec97dfdbdeb4a1091d8af3075940ac84e714948a891dcf61b24f1b5bda83?trk=flagship-lil_details_certification
Issuing Authority : LinkedIn
Title : Spring Boot 2.0 Essential Training
Period : May 2023 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/298311d6604a72b311a48b5d6c91b2ed552886c438309287ba85fad26a9df5ff?trk=flagship-lil_details_certification
Issuing Authority : LinkedIn
Title : Python for Students
Period : February 2023 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/240c25ad3f7bb80f437317012dbc9e789b127919ece30e54a523c06e15b2f71e?trk=flagship-lil_details_certification
Issuing Authority : LinkedIn
Title : Top 10 Skills for Computational Linguistics
Period : February 2023 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/a27ed145285cc86e4857dddc8eb665e3bbf483e9dc5d245dc2c6d8953070a76f?trk=flagship-lil_details_certification
Issuing Authority : LinkedIn
Title : Automate Interactions with Contact Center AI
Period : May 2021 - Present
Summary : qwiklabs.com, https://google.qwiklabs.com/public_profiles/927797ca-c94e-4c0f-8c12-59aea5c0ad0f
Issuing Authority : Google
Title : The Six Morning Habits of High Performers
Period : February 2021 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/327e964658e9fb4d5a8af4f1d4826229373ea4b4056941773598d5efb762e634?trk=backfilled_certificate
Issuing Authority : LinkedIn
Title : Learning VoIP and Unified Communications
Period : April 2020 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/4a7d8050aa2611cb4df52ef424c57bf2038a56a2206802e9fd615bf11850b7b6?trk=backfilled_certificate
Issuing Authority : LinkedIn
English , Hindi (Limited Working), Telugu
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