About

I'm a seasoned CCM Consultant and EngageOne Developer. So, if we're talking about personalized, interactive customer communications, I'm your person. I can whip up designs that engage customers, create templates, manage data like a pro, and make dynamic content sing. Now, when it's time to get those communications out there, I've got your back. EngageOne Deliver is my stomping ground. I'm all about making sure those communications reach their destination, whether it's print, email, web, or mobile. I can configure and manage delivery options to ensure accuracy and timeliness. But that's not all. Let's talk about security. EngageOne Vault is where I step in. I'm your vault keeper, ensuring that customer communications are stored safely and can be retrieved when needed. I set up document repositories, implement access controls, manage versioning, and make sure archiving is a breeze. Now, when it comes to streamlining business processes, I'm all about Automate BPA (Business Process Automation). Workflow design, automation scripts, system integration, and performance monitoring are in my wheelhouse. From a technical standpoint, I'm well-versed in tools like the MS Office suite, SQL, and various scripting languages. I'm familiar with database management systems and web development frameworks, and I've got some top-notch problem-solving and debugging skills. When issues arise, I'm the troubleshooter you can rely on to get things back on track. Quality assurance is another strength of mine, making sure customer communications are not just accurate but also reliable. In addition to my technical skills, I have a track record in project management. I've led successful CCM implementation projects in various industries, including financial services, healthcare, insurance, and telecom. Plus, I've contributed my technical expertise to Pitney Bowes' offerings in the Customer Engagement Solutions sector. My work has made a positive impact on industries such as insurance, telecom, and banking. In addition, I am a certified Conversational AI Developer with expertise in natural language processing (NLP), dialogue flow design, and integration of external APIs using Kore.AI XO platform. I design and implement conversational AI solutions that enhance user engagement and experience. I continuously iterate and improve chatbot performance through data analysis and optimization. I am passionate about transforming customer ideas into successful products that impact millions of users. So, in a nutshell, I'm here to collaborate, innovate, and drive success.