Product Management | Conversational AI | CCaaS | Customer Service
16 Years of Experience
Hyderabad, Telangana, India
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Not Available
Skilled Product Management professional with experience in overall management of a product's life from conception to fruition. Experience in assessing customer desires and requirements and generating a product that successfully meets high standards. By pursuing different roles, I have acquired wealth of knowledge and practical experience in assisting customers understand how technology can assist transform their business. An analytical thinker who works collaboratively to get the job done.
Kore.ai, SaaS/Cloud Product, Computer Software
Kore.ai
Aviso AI
Kore.ai, Kore.ai, Aviso AI, Genesys, Avaya, KnoahSoft Inc., Avaya
Job Title : Director of Product Management
Company name : Kore.ai
Period : February 2024 - Present
Job Title : Associate Director - Product Management
Company name : Kore.ai
Period : September 2022 - February 2024
Job Title : Lead Product Manager
Company name : Aviso AI
Period : November 2021 - September 2022
Summary : Product Manager for Conversational AI. Responsibilities include building products and features using AI to provide conversational intelligence across different platforms like Zoom, MS Teams, Google Meet and Dialers.
Job Title : Senior Product Manager
Company name : Genesys
Period : October 2017 - July 2021
Summary : Product Manager for Digital and User- Agent and Supervisor Experience Applications. Also responsible for the CRM integrations of Genesys with Salesforce, Oracle, SAP and others.
Job Title : Sr. Solutions Consultant
Company name : Avaya
Period : June 2015 - October 2017
Summary : Consultant for Contact Center solutions & Unified Communications including Video Collaboration, Reporting & Analytics, Call Recording, Workforce Management, Speech Analytics, IVR.
Job Title : Solutions Consultant
Company name : KnoahSoft Inc.
Period : April 2013 - February 2015
Summary : Consultant for Workforce Optimization (WFO) product - call recording, speech analytics, coaching, quality analysis. Later acquired by Avaya.
Job Title : Pre-Sales Engineer
Company name : Avaya
Period : June 2008 - April 2013
Summary : Subject Matter Expert for Contact Center Solutions - VoIP Telephony, Outbound Dialer, Self service, Speech Recognition, Reporting & Analytics
Title : AI For Everyone
Period : April 2020 - Present
Summary : RU3NCAYHAU4W, coursera.org, https://www.coursera.org/account/accomplishments/certificate/RU3NCAYHAU4W
Issuing Authority : Coursera
Title : Certified Scrum Product Owner (CSPO)
Issuing Authority : Scrum Alliance
Title : Pragmatic certified Product Manager (Foundations, Focus & Build)
Issuing Authority : Pragmatic Institute
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