CISSP | Implementation lead l Cloud Data Security | API Security | Conversational AI & RPA
12 Years of Experience
Hyderabad, Telangana, India
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Not Available
Working in Startups helped me learn from the best minds. Always had multiple hats with the running deployments, improvising the implementation models and being one of the key players in the team to share field feedback to Product and Exec teams. Opportunities involved different domains and technologies like - Data encryption techniques with onprem security solutions - CASB controls with real time DLP - API security for Apps - Conversational AI bots for IT/HR/Finance domains. - Customer Success, Technical Support and Implementation of a product I'm always willing to learn the new tech for the right opportunity and excel. You can check recommendations from my colleagues and customers too. - Interested to hire me? Leave me a message. We can catch up! If we are not 1st level contacts please send me an invite Have a wonderful day!!
Deloitte, SaaS/Cloud Product, Computer & Network Security
Aisera
Noname Security
Deloitte, Aisera, Noname Security, Lookout, CipherCloud (now part of Lookout), CipherCloud, CipherCloud, CipherCloud, Sutherland Global Services
Job Title : Solution delivery manager
Company name : Deloitte
Period : February 2024 - Present
Location : Hyderabad, Telangana, India
Job Title : Lead AI Services Engineer, Professional Services
Company name : Aisera
Period : May 2022 - July 2023
Summary : Aisera’s Generative AI capabilities are the enterprise equivalent of OpenAI's ChatGPT. At our core, we’re an AI and Automation company that enables enterprises to dramatically improve their customer experience (CX) and employee experience (EX). Users are empowered to self-serve and auto-resolve inquiries in real-time. Aisera leverages Conversational AI and natural language processing (NLP) to provide real-time and over 95% accurate response in any channel (messaging, voice, web chat) and language (over 100 languages) of choice. Enterprises benefit by lower support costs, improve customer satisfaction and worker productivity.
- Handle Conversation AI deployment at customer environments.
- Build RPA to enrich CX
- Handle Agent Assist AI deployments
- Tailor Onboarding guides and Deployment checklist to fit each customer need
Location : New Jersey, United States
Job Title : Senior CS Engineer
Company name : Noname Security
Period : October 2021 - May 2022
Summary : - Manage Support Channel for handling customer issues.
- Build troubleshooting guides, define KPIs
- Work with APIM integrations
- Handle ongoing customer partnership
- Win customer referrals and renewals.
Location : New Jersey, United States
Job Title : Solutions Architect, Professional Services
Company name : Lookout
Period : March 2021 - October 2021
Summary : Help organizations enable CASB controls.
Guide customers with enabling recommended DLP controls on the Cloud data.
Enable Monitoring solutions for SAAS clouds.
Architecting the Implementation Solutions.
New integrations evaluation based on customer requirements and coordinating with the Product Management team for review and Integration announcements.
Preparing product deployment checklist for each connector as part of Deployment life cycle.
Preparing RAD document for each project as part of project deliverables.
Assisting Technical consultants in deployments and escalations.
Building lab environment with each customer usecase and validated in-house.
Installation of the latest release of the software products for new customers.
Capturing the data protection needs of the customers.
Apply encryption and tokenization schemes that provide advanced security controls for the fields based on customer needs.
Configure and implement the product to meet the customer Cloud security Data Protection requirements.
Conduct post-deployment verification to ensure that the product is working as per specifications.
Perform timely instance health checks to check CPU and memory utilization during implementation.
Analyze the issues by coordinating with customers, analyzing logs from the systems, and replicating the issues in a local environment.
Provide frequent updates on the progress of resolution of issues.
Coordination with other teams for resolution according to the type of issue.
Resolve customer issues in collaboration with the Engineering team.
Review all the tickets that are pending against each customer.
Ensure adherence to the Service Level Agreements (SLAs).
Identifying frequently occurring problems and ensuring that they are resolved at the source level.
Providing periodic patches/fixes to customers which resolve some of the problems identified in the product.
Location : Princeton, New Jersey, United States
Job Title : Cloud Security Engineer, Professional Services
Company name : CipherCloud (now part of Lookout)
Period : August 2018 - March 2021
Summary : Help organizations enable CASB controls.
Guide customers with enabling recommended DLP controls on the Cloud data.
Enable Monitoring solutions for SAAS clouds.
Enable ShadowIT control over network traffic.
Creating best practice documentation such as deployment guides, validation tools, sizing FAQ docs, architecture diagrams, etc.
Researching inter-operability with 3rd party apps and other complex integrations
Training new-hire consultants
Engaging with Product Management to review PRDs and provide early feedback on product features and capabilities to ensure alignment with customer expectations
Location : Princeton, New Jersey, United States
Job Title : Solutions Architect, Professional Services
Company name : CipherCloud
Period : April 2014 - August 2018
Summary : Reviewing pre-sales checklists and leading scoping efforts for Sales
Overseeing product deployment activities led by technical consultants
Becoming product experts by training on every new product release
Creating best practice documentation such as deployment guides, validation tools, sizing FAQ docs, architecture diagrams, etc.
Researching inter-operability with 3rd party apps and other complex integrations
Training new-hire consultants
Engaging with Product Management to review PRDs and provide early feedback on product features and capabilities to ensure alignment with customer expectations
Working with Engg & Release Mgmt to ensure enterprise readiness of all our products
Reviewing our technical product documentation
Location : Hyderabad Area, India
Job Title : Lead Service Engineer, Professional Services
Company name : CipherCloud
Period : November 2012 - March 2014
Summary : Design and architect our solution in customer's environment to live with their firewall(s), load balancer(s), proxies ...
Deployment of our Gateways (Salesforce, Chatter, Docscanner)
Creation of run-books for customer's self installation
Creation of bash scripts to customize installation and monitoring.
Helping customer with certificates and DNS request/ creation
Location : Hyderabad Area, India
Job Title : Support Engineer
Company name : CipherCloud
Period : June 2011 - October 2012
Summary : Early Day startup activities. Maintaining Demo servers, POC setup,
Release assistance to QA by setting up enviroment for Performanc
Title : API Documentation Best Practices
Period : November 2023 - Present
Summary : credly.com, https://www.credly.com/badges/70f7678a-63dd-42ac-bcdb-21473013bc6e/linked_in_profile
Issuing Authority : APIsec University
Title : API Security Fundamentals
Period : November 2023 - Present
Summary : credly.com, https://www.credly.com/badges/09647994-5a5e-49ae-9a31-dccf1f10d6ef/linked_in_profile
Issuing Authority : APIsec University
Title : OWASP API Security Top 10
Period : November 2023 - Present
Summary : credly.com, https://www.credly.com/badges/5337bd96-f5d7-4a7d-af1e-ca6de4fd33a9/linked_in_profile
Issuing Authority : APIsec University
Title : AZ900
Period : January 2022 - Present
Issuing Authority : Microsoft
Title : AWS Solution Architect Associate
Period : December 2021 - December 2024
Summary : Q0NTT2RBHNB41C36, amazon.com, https://aws.amazon.com/verification
Issuing Authority : AWS Elemental, an Amazon Web Services Company
Title : Certified Information Systems Security Professional (CISSP)
Period : May 2019 - Present
Summary : 638117
Issuing Authority : (ISC)²
Title : CCSK
Period : November 2015 - Present
Issuing Authority : Cloud Security Alliance
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