Work History:

Job Title : Human Resources Team Lead
Company name : Synechron
Period : March 2022 - Present
Summary : *Swiftly advanced from Senior HR Associate to Team Leader within 2 years.
*Strengthened collaboration and communication channels across business divisions.
*Managed retirement, medical, dental, and vision benefit packages effectively.
*Collaborated with legal and compliance teams to enhance onboarding processes.
*Maintained an updated HR database and promptly managed employee information and benefit
changes.
*Addressed employee inquiries regarding various HR matters, including benefits, attendance, and
payroll.
*Managed end-to-end onboarding process, including paperwork and credential distribution.
*Streamlined internal communication, improving office efficiency.
*Scheduled and assigned employees to meet HR operational requirements.
*Implemented improved filing systems for confidential employee records.
*Coordinated seamless background verification processes across multiple regions.
*Served as a primary point of contact for issue resolution and escalation management.
*Provided guidance and alternative solutions for background verification cases.
*Collaborated closely with background verification teams for timely and accurate processes.
*Proficient in Workday management software.
*Maintained employee data privacy and confidentiality.
*Developed and implemented HR policies and procedures.
*Accurately managed payroll inputs for new hires, bonuses, and separations.
Location : Pune, Maharashtra, India

Job Title : Senior Human Resources Associate
Company name : Synechron
Period : March 2020 - May 2023
Location : Pune/Pimpri-Chinchwad Area

Job Title : Customer Service Executive
Company name : Capita
Period : October 2019 - March 2020
Summary : 1) Was in the O2 Pay and Go process.
2) Handling inbound client queries.
3) Meet Daily/ Weekly AHT Targets
4) Communicate with client through web chat
5) Conducting frequent surveys and resolving all client queries and concerns regarding their pay and go.
Location : Pune, Maharashtra, India

Job Title : Senior Associate
Company name : Synechron
Period : August 2017 - June 2019
Summary : 1) Searching Quality Doctors using AWS/VPN on diagnosis, Workflow protocol, Quality Standards etc.
2) Meet Daily research TAT, daily and weekly targets.
3) Assisting team mates in resolving process related queries and team handling.
4) Communicate with client through email and chat.
5) Conducting frequent surveys and Identifying top healthcare service providers, doctors and their facilities to give the member the best possible provider as per there requirement.
6) Check whether doctor meets the necessary criteria which includes 3.5+ health grade reviews, monitoring doctor license and there board certification.
7) Make sure that the team meets the set quality and productivity SLA.
8) Make one on one report on monthly basis.
9) Cue Allocation, providing training to new joiners and support them in production.
Location : Pune/Pimpri-Chinchwad Area

Job Title : Consultant
Company name : Synechron
Period : July 2015 - August 2017
Location : Pune/Pimpri-Chinchwad Area