| Product Obsessed | Voice of the Customer | SaaS
7 Years of Experience
Bengaluru, Karnataka, India
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Not Available
Superfone, SaaS/Cloud Product, Information Technology & Services
Powerplay
BLUEWIRE--IT
Superfone, Powerplay, BLUEWIRE--IT, Quik Meat Pvt. Ltd., Amazon
Job Title : Product & Growth
Company name : Superfone
Period : January 2022 - February 2023
Location : Bengaluru, Karnataka, India
Job Title : Product Success Manager
Company name : Powerplay
Period : December 2020 - January 2022
Summary : - Managed Support, Onboarding, and Success at the start of my Journey with Powerplay. Made Playstore rating from 3.4 to 4 stars and gave Onboarding of Web and Mobile App to New Installs and Demo request received on the website.
- Managed paid users and understood their blockers in using the product and raised tickets on Jira to make sure retention of Power Accounts and gave requirements to tech and product.
- Provided Insights on Onboarding Flow for FTUE V1 and suggested changes for Onboarding flow which was having a major dropoff.
- Identified ICP for Powerplay by Reaching out to Power Users and finding their motivation to use the product.
- Testing Flow for New Onboarding and New org Invite Flow by using use berry for prototype testing and understanding user behavior on product and communicated to the product.
- Interpreted data on Mixpanel to understand new feature engagement, and worked with cross-functional teams to remedy issues by providing data-backed insights to the product team.
- Initiated and designed banners on Canva for different experiments run on Whatsaap, Notifications for 4D7 accounts.
Location : Bengaluru, Karnataka, India
Job Title : Customer Success Manager
Company name : BLUEWIRE--IT
Period : November 2018 - November 2020
Summary : - Strategize ways to build market share, increase revenue, and acquire success for SaaS products.
- Generate leads by using salesforce, referrals, LinkedIn Sales Navigator, and cold call. Facilitate Product Demo, sales presentations, and communications to consumers. Manage account relationships, contract negations, sales, pricing, and billing using salesforce.
- Onboarding new clients by mentoring them about products also keeping a close eye on retention and doing upsell when required.
- Providing assistance to the clients if required and closely making a bridge between prospect and product team.
Location : Pune, Maharashtra, India
Job Title : Co-Founder
Company name : Quik Meat Pvt. Ltd.
Period : August 2017 - September 2018
Summary : -Lead and managed a competent team from scratch for my own startup.
-Contributed to website and mobile application prototyping.
-Developed marketing strategies and business development plans and increased revenue by 30%.
-Managed day to day Operations such as order management, Delivery, On-Boarding vendors, Revenue and expenses for consistent growth.
-Developed a CRM for customer engagement.
-Designed logo and banners for the website using tools as Photoshop, Corel Draw and Figma.
Location : Pune, Maharashtra, India
Job Title : Customer Experience Manager
Company name : Amazon
Period : August 2016 - February 2017
Summary : - Identified customer needs and taking proactive steps to maintain positive experiences. Kept a record of KPIs for customer satisfaction using Amazon CRM.
- Identified opportunities and influenced organizations to gain support and overcome resistance with data and persuasion.
- Analyzed customer feedback on product ranges and new releases and prepared reports.
- Aligned customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
Location : Pune, Maharashtra, India
Title : Learning Salesforce
Period : November 2020 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/55cb34922eb6758d445f406786850c04e7a042a0dcd8ee67f03e92fb5d295fce?trk=backfilled_certificate
Issuing Authority : LinkedIn
Title : Email and Newsletter Marketing Foundations
Period : October 2020 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/b9cf1aa914714715c173e4dd0db8e30b84d6ae786bc61fa7bf8a98acb738dcc1?trk=backfilled_certificate
Issuing Authority : LinkedIn
Title : Sales: Customer Success
Period : October 2020 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/c14b81ce9bd47febea5b00dcefb6679a23e6e00a1ab321e76ae700d1754414b4?trk=backfilled_certificate
Issuing Authority : LinkedIn
Title : Business Development: Strategic Planning
Period : September 2020 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/e3ebcc0c28e12d1b4c93eed78a5670de0cacbf1e864a6990dac9a7daba01c592?trk=backfilled_certificate
Issuing Authority : LinkedIn
English
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