Director Of Eng at NICE Ltd, Product strategy & execution, Mentoring & coaching, Winning team building & innovation
24 Years of Experience
Maharashtra, Maharashtra, India
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Not Available
I am passionate about delivering products that simply delight customers. I have a proven track record in setting product vision and strategy. I am well known for disciplined execution and ensuring on-time product delivery. I have 20+ years of management and technical experience in delivering enterprise products such as BMC ITSM Remedy, SaaS based ProcureEdge business platform, Windows Operating system suites of products, Cisco unified communications manager, Dialed number analyzer. During my career I have successfully delivered highly scalable and distributed cloud software solutions. As a Co-founder and entrepreneur, I have conceptualized and built a technology product working in SaaS model that can deliver multiple consumer services at doorstep encompassing all ecosystem players thus catering to B2C, B2B, and B2B2C. I built strong team and processes to scale operations to serve customers across geographies. My experience includes building organization, driving thought leadership for continuous innovation, building high performing teams that can innovate and deliver customer focused solutions by constantly improving team’s agility and velocity. As Director and Co-founder I am currently working on strategizing, building a platform and operations to launch multiple consumer services at doorstep.
NICE Ltd, SaaS/Cloud Product, Computer Software
Anulom.com
BMC Software
NICE Ltd, Anulom.com, BMC Software, EdgeVerve, Infosys, Infosys Technologies, Infosys Technologies, Infosys Technologies Ltd, Infosys Technologies Ltd, Opus Software Solutions, Auric Software Solutions Pvt Limited
Job Title : Director Of Engineering
Company name : NICE Ltd
Period : May 2019 - Present
Summary : CXone is a Global Leader in Cloud Contact Center Software. Leading highly performing engineering team to build CCaaS products that are highly available, multi-tenant, cloud native with microservices and serverless architecture.
Owning and driving innovation initiative at Nice Pune with focus on building culture of innovation.
Check more details at.
https://www.nice.com/websites/cxone/
https://www.niceincontact.com/
Location : Pune Area, India
Job Title : Director, Co-Founder
Company name : Anulom.com
Period : November 2015 - April 2019
Summary : Anulom Technologies, makers of -
https://www.anulom.com/
https://www.digitaldabbawala.com/
https://www.digitalrenting.com/
Check Latest News On Anulom Partnering with Mumbai Dabbawala under #DoBig #Innovation #SocialImpact at
https://www.youtube.com/watch?v=D1KpySCVMes
Job Title : Sr Mgr - Product Development - Customer Engineering
Company name : BMC Software
Period : September 2014 - October 2015
Summary : Responsible for sustenance of BMC Remedy ITSM product suites to provide hotfixes, service patches and services packs, 40+ products with N, N-1, N-2 releases to be serviced.
Built processes, systems, collaboration models to provide fixes for critsits in 5 days by working closely with tech support teams and core product teams
Managed and transformed organization of 30+ engineers to support 40+ products optimally, 365 days, in very high demanding customer environment.
Location : Pune
Job Title : Member - Product Engineering
Company name : EdgeVerve
Period : July 2014 - September 2014
Summary : 'Product Engineering Head' for one of the marquee SaaS platform in procurement leading Dev and QA team of 100+ engineers. Responsible for owning technology roadmap and delivering Product Roadmap within schedule, cost and quality. Has delivered 2 major releases and 2 service patches within span for 12 months. Has successfully implemented engineering processes and compliance to stringent General Availability organization process to ensure IP security, Data Privacy, Security, Performance and Product Quality Metric compliance. Has successfully demonstrated key stakeholder management including senior management, product management team, product board, client technical IT teams for integration, operations and support team. Other responsibilities include Release scoping (estimation, capacity planning), Integrated Change Management, Business Case Development, Pre-sales support Team management, Process and SDLC Adherence, Staffing, Milestone reports, Supplier & Eco-System Partner Negotiation etc.
Job Title : Group Project Manager
Company name : Infosys
Period : October 2011 - June 2014
Summary : Current Role & Key Achievements:
'Product Engineering Head' for one of the marquee SaaS platform in procurement leading Dev and QA team of 100+ engineers. Responsible for owning technology roadmap and delivering Product Roadmap within schedule, cost and quality. Has delivered 2 major releases and 2 service patches within span for 12 months. Has successfully implemented engineering processes and compliance to stringent General Availability organization process to ensure IP security, Data Privacy, Security, Performance and Product Quality Metric compliance. Has successfully demonstrated key stakeholder management including senior management, product management team, product board, client technical IT teams for integration, operations and support team. Other responsibilities include Release scoping (estimation, capacity planning), Integrated Change Management, Business Case Development, Pre-sales support Team management, Process and SDLC Adherence, Staffing, Milestone reports, Supplier & Eco-System Partner Negotiation etc.
Prior Role & Key Achievements
- Established delivery unit ramping up to 45+ sized team in 6 months providing services to 12+ business platforms service 20+ clients with special focus on Non-Functional Requirements Engineering (Performance, Availability, Scalability, Security) across all business platforms that are offered in SaaS model to clients
- Defined delivery unit goals, scope of work, engagement models with all stakeholders, plan team structure and establish team
- Engineered Performance, Availability, Scalability, Security throughout platform lifecycle from platform conceptualization, design & build, launch (GTM), sales, client onboarding, operations and support and retire
- Negotiate NFR SLAs during contract making, engineer NFR to meet SLA, monitor SLAs in production
- Own TCO of infrastructure – negotiate with cloud infrastructure vendor, infrastructure sizing and capacity planning for each platform
Job Title : Senior Project Manager
Company name : Infosys Technologies
Period : October 2007 - January 2012
Job Title : Project Manager
Company name : Infosys Technologies
Period : August 2005 - September 2007
Job Title : Programmer Analyst
Company name : Infosys Technologies Ltd
Period : August 2003 - July 2005
Job Title : Software Engineer
Company name : Infosys Technologies Ltd
Period : March 2000 - July 2003
Job Title : Technical Consultant
Company name : Opus Software Solutions
Period : 2000 - 2000
Job Title : Software Engineer
Company name : Auric Software Solutions Pvt Limited
Period : 1999 - 2000
Title : AWS Certified Cloud Practitioner
Period : May 2022 - Present
Summary : Z6P7CZ2LHFRQ1W5G, amazon.com, https://aws.amazon.com/verification
Issuing Authority : Amazon Web Services (AWS)
Title : 20 Habits of Executive Leadership
Period : June 2021 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/bbb5e8512f87ee3a1ad486a2ca916799cd847899c1322661354730a27e367fed?trk=backfilled_certificate
Issuing Authority : LinkedIn
Title : ITIL v3 Foundation
Period : May 2015 - Present
Issuing Authority : ITIL
Title : Project Management Professional
Period : September 2014 - September 2017
Issuing Authority : PMI
Title : Leverage interaction attributes and file access patterns to predict active life of media file to optimize storage usage. Publication time : 2.8.2022 Summary : A computerized-method for determining a storage class of a media file is provided h
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