Avaya L3 Engineer with 12 Years Experience.
10 Years of Experience
Pune, Maharashtra, India
95525*****
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Not Available
Nikhil is having 12.5 years of experience in Avaya domain.
Avaya, SaaS/Cloud Product, Telecommunications
DXC Technology
Techmahindra PrivateLimited, Pune
Avaya, DXC Technology, Techmahindra PrivateLimited, Pune, Megna Infotech
Job Title : Senior Telecommunications Engineer
Company name : Avaya
Period : June 2016 - Present
Summary : • Supported Avaya India customers across the globe and L3 cases for them.
• Working as a Prime Engineer for biggest clients like JCI, YFAI, Adient, BMO, Amdocs.
• Troubleshoot complex SIP environment issues like Avaya Session Manager, SIP Trunk, SIP Endpoint, and SIP traces.
• Collect Sniffer, Wireshark and MST logs for investigation issue.
• Generate core dump file for investigation and escalate logs with T4/CPE.
• Provide RCA to clients for unified communication product issues.
• Managed more than 350 customers for Avaya.
• Improve client references by writing and maintaining documentation.
• Improve servers and gateways performance by identifying problems, recommending changes.
• Technical troubleshooting of complex issues on various Avaya products based on Client requirements
• Working only on critical & high tickets.
• Assisting L2 engineers for different kind of Work orders/ Change requests & Problem tickets.
• Assisting RM Team for their regular issues in patch upgrades, Firmware upgrade issues.
• Providing exceptional and proven troubleshooting and problem-solving.
Location : Pune, Maharashtra, India
Job Title : Senior Fault Engineer
Company name : DXC Technology
Period : June 2016 - Present
Summary : Supported Avaya India customers acorss the globe and L3 cases for them.
Managed more than 300 customers for Avaya
Technical troubleshooting of complex issues on various Avaya products based on Client requirements
Primary products handled:
-- Avaya Aura Communication Manager (PABX) deployed on standard and virtualized platforms.
-- Avaya Media Servers (S8xxx series) & Media Gateways (CCMS and H.248).
-- Avaya Session Manager & System Manager.
-- Avaya Aura CPOD
-- Avaya Endpoints (audio and video phones, softphones, communicator, VM, presence (IM))
-- AMS
Location : Pune Area, India
Job Title : Avaya L2 Engineer
Company name : Techmahindra PrivateLimited, Pune
Period : January 2014 - June 2016
Summary : Administration of AVAYA CM, Routing changes,MIS report, Projects, Call logger, CDR applications, VOIP/VOICE telephony,
Location : Pune Area, India
Job Title : Senior Telecommunications Engineer
Company name : Megna Infotech
Period : February 2013 - January 2014
Summary : •Worked in Avaya India as a NOC Engineer for Bharti Airtel Project.
•Work experience on Avaya Aura System Platform 6.0.3.0.3, SMGR Server, Session Manager.
•Work experience on AVAYA Aura Communication Manager ver. 6.2. Avaya Aura WFO Quality Monitoring Server.
•Virtualization Technology used in System Platform. SIP entity for communication manager, Session Manager, Contact Center Manager Server. Routing policy from the session manager to the AACC, CM, AEP.
•Avaya aura contact center configuration: CCMS, CCMA, CCT..
•Work experience on Avaya Experience Portal 6.0, Avaya Aura WFO Contact Recorder server, AACC 6.3. Troubleshooting on AAAD, Avaya One-X application.
•Work experience & troubleshooting on Dialogic IMG 1010 & taking traces on Dialogic. See less
Location : Pune Area, India
Title : VMware vSphere 6 Essential Training
Period : March 2021 - Present
Summary : linkedin.com, https://www.linkedin.com/learning/certificates/f3bc4f3ea55f93a3f60d3b388f15e3fd814c6913f2ebee17ae3e1fa6cace76be?trk=backfilled_certificate
Issuing Authority : LinkedIn
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