Location: Gurgaon, Haryana
Department: Customer Support
Reports To: Manager - Software Support
Role Description: The Assistant Manager - NOC is a key leadership position responsible for overseeing the daily operations of the Level 1 support team and ensuring the smooth functioning of the all operations. This role involves managing a team of engineers, monitoring alert systems, resolving maintenance issues, and maintaining high levels of customer satisfaction. The Assistant Manager will work closely with other departments to implement and enforce policies, procedures, and standards that enhance the operational efficiency and effectiveness of the support and NOC functions.
Key Responsibilities:
Key Requirements: