Job Description

Associate Software Support Specialist I

Skills, and/or Abilities Required:

• Ability to work independently on projects and processes with close supervision
• Broad theoretical knowledge of applicable work area
• Ability to situationally adapt and understand new technology/processes as per partner requirement
• Strong customer service skills
• Strong desire to help our partners and peers
• Excellent written and verbal communication skills  
• Interpersonal skills and willingness to work alongside multiple cross-functional teams
• Organized and strong attention to detail  
• Preferred: Basic understanding of IT, Professional Services, Customer Relationship Management (CRM),  and Enterprise Resource Planning (ERP) markets Educational/Vocational/Previous Experience Recommendations:
• Bachelor’s degree required in related field or equivalent business experience  
• Preferred: 1+ years of experience working in a technical service-oriented position
• Preferred: 1+ years troubleshooting Windows and Linux servers Working Conditions:
• Onsite/Hybrid/Remote depending on location
• 0-10% travel may be required