Product Support Analyst LATAM

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Job Description

Product Support Analyst LATAM

Qualifications:

Previous Support roles in SaaS / CRM / Software solutions preferred.
Fluent in English (a third language is always welcomed!).
Excellent communication skills via different mediums, i.e., telephone, email, chat, and in-person.
Superb writing skills.
Ability to effectively manage issue prioritization.
Ability to work remotely and collaborate with other team members in ensuring round-the-clock support coverage.
Proven analytical and problem-solving capabilities.
Maintains and improves the self-knowledge of Talkpush products.
Always proactive and taking the initiative.
Knowledge in Jira and Intercom preferred

Skills

SaaS
CRM
JIRA

Education

Master's Degree
Bachelor's Degree

Job Information

Job Posted Date

Jul 12, 2023

Experience

2 to 5 Years

Compensation (Annual in Lacs)

Best in the Industry

Work Type

Permanent

Type Of Work

8 hour shift

Category

Information Technology

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