Job Description

Product Support Analyst LATAM

Qualifications:

• Previous Support roles in SaaS / CRM / Software solutions preferred.
• Fluent in English (a third language is always welcomed!). 
• Excellent communication skills via different mediums, i.e., telephone, email, chat, and in-person. 
• Superb writing skills. 
• Ability to effectively manage issue prioritization.
• Ability to work remotely and collaborate with other team members in ensuring round-the-clock support coverage.
• Proven analytical and problem-solving capabilities.
• Maintains and improves the self-knowledge of Talkpush products.
• Always proactive and taking the initiative.
• Knowledge in Jira and Intercom preferred