Job Description

Business Analyst

Responsibilities:

We are looking for an experienced, customer facing, hands on Business Analyst. You will be responsible for understanding competitive landscape and innovations in AI/ML etc. to propose enhancements for the CXCommerce™ product. You will also be responsible for reviewing customer requirements and identifying product gaps and drive enhancements to deliver an overall solution. You will work with teams of professional services, product development, and customer success to enable successful business outcomes for our customers.

Qualifications:

• Minimum of a bachelor’s degree, Masters or MBA preferred
• Excellent written and verbal communication, presentation, and facilitation skills
• Exceptional team building and leadership skills.
• Self-starter, flexible, and ability to work independently and prioritize competing requirements.
• Ability to travel to multiple countries if needed.
• Proactively manage expectations with colleagues, customers, and partners
• Identify opportunities for new projects: small engagements (configure changes, new features, training), mid-size (upgrades) or large engagements (implementation initiative)
• Define assumptions and requirements for customer engagements. Perform market research, as required, to convert customer requirements into product enhancements. Articulate product thinking inside the organization.
• Provide PhaseZero platform expertise to customers and implementation partners.
• Experience in writing user stories using tools like JIRA. Follow up with developers/QA to explain/clarify queries related to user stories.
• Work with UX Designers to visualize product enhancements.
• Participate in agile sprint practices