Job Description

We Are:

At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content. Join us to transform the future through continuous technological innovation.

You Are:

You are an experienced and dynamic CloudOps Manager with a proven track record in managing cloud infrastructure and leading teams to success. You thrive in a fast-paced, innovative environment and are passionate about leveraging cloud technologies to drive business outcomes. With a comprehensive understanding of cloud platforms like AWS, Azure, and GCP, you are adept at ensuring high availability, scalability, and security of cloud environments. Your collaborative mindset enables you to work effectively with cross-functional teams, and you excel at problem-solving and incident management. You are dedicated to continuous improvement and customer satisfaction, always seeking ways to optimize and automate processes. You bring strong leadership skills, technical expertise, and a commitment to excellence, making you a valuable asset to our team.

What You’ll Be Doing:

• Manage, monitor, and optimize cloud infrastructure across Azure, AWS, GCP, or other cloud platforms.
• Lead a team of CloudOps engineers, ensuring smooth 24x7 operations and driving team performance.
• Work closely with internal development and engineering teams to track issues, implement enhancements, and ensure alignment of cloud operations with business goals.
• Collaborate with the Customer Success Group to gather customer feedback, identify recurring issues, and provide actionable insights for improving cloud services.
• Implement processes for incident detection, response, and resolution to minimize downtime.
• Drive automation initiatives to improve deployment pipelines, monitoring systems, and operational efficiency.
• Ensure compliance with cloud security standards and best practices, including data protection and governance.
• Oversee changes in the operations environment, ensuring smooth transitions and minimal disruptions.
• Regularly publish support metrics to track team performance and service levels.

The Impact You Will Have:

• Ensure the seamless delivery and optimization of cloud-based services, contributing to high availability and reliability.
• Lead and mentor a team of CloudOps engineers, fostering a culture of excellence and continuous improvement.
• Enhance collaboration between cloud operations and other internal teams, aligning operations with business goals.
• Improve customer satisfaction by actively engaging with the Customer Success Group and addressing customer feedback.
• Implement and refine incident response procedures, reducing downtime and enhancing service reliability.
• Drive automation and optimization efforts, increasing operational efficiency and reducing manual intervention.
• Ensure compliance with security standards, safeguarding our cloud environments and customer data.
• Provide valuable insights through regular metrics publication, supporting data-driven decision-making.

What You’ll Need:

• 7+ years of experience in cloud operations, including 2+ years in a leadership or managerial role.
• Strong expertise in AWS, Azure, or GCP. Multi-cloud experience is a plus.
• Hands-on experience with cloud services, infrastructure-as-code tools (Terraform, CloudFormation), container orchestration (Kubernetes, Docker), and CI/CD pipelines.
• Demonstrated ability to work effectively with cross-functional teams, including development, engineering, and customer success groups.
• Proficiency in tools like Prometheus, Grafana, Splunk, or similar for monitoring and automation.
• Strong analytical and troubleshooting skills in complex cloud-based systems.
• Cloud certifications (e.g., AWS Certified Solutions Architect, Azure Administrator) are highly desirable.

Who You Are:

• Excellent communication, leadership, and project management skills.
• Experience with hybrid cloud environments.
• Understanding of ITIL frameworks and service management processes.
• Familiarity with scripting languages (Python, Bash, etc.).
• Strong commitment to customer satisfaction and continuous improvement.