Job Description

• Mumbai 

Who we are.

Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands.

What you’ll do & how you’ll make your mark

• Provides new, reader-friendly instructional guides with original content for help sections covering all products across all brands Reviews and revises existing help section articles as updates arise
• Researches, studies, and works with key people to understand product functions, prerequisites, accessibilities, and setup Tests products to predict possible user challenges, issues, errors, and queries; and addresses these through reader-friendly solutions across all help sections
• Uses original screenshots, diagrams, and charts for clarity of content whenever required or necessary
• Converts content to HTML and adheres to standardized writing guidelines and branding
• Attends trainings and workshops, take online courses, and actively remains up to date with the latest technology Reports any product or process-related errors or bugs encountered Performs adhoc task as necessary

Who you are & what you’ll need to succeed.

• Must be highly technical and knowledgeable with our products/services, or at least a similar field Must have excellent use of the English grammar
• Must have clear, direct, and neutral style of writing
• Must have high organizational, analytical, research, and problem-solving skills Must be proactive in making suggestions to improve existing processes
• Must be reliable and able to maintain information confidentiality
• Must be detail-oriented and able to manage multiple tasks/projects effectively
• Must be able to work with minimum supervision
• Must be able to work under pressure
• Must be flexible with working hours when required Must be punctual and reliable at all times