Job Description

Customer Success Manager

Qualifications:

• Experience in delivering product training and supporting software business models.
• Excellent communication skills, with the ability to act as a liaison between customers and technical teams.
• Proven track record of increasing customer satisfaction, retention, and growth through effective support and engagement strategies.
• Ability to identify and pursue upselling and cross-selling opportunities.
• Strong problem-solving skills, with the capacity to promptly address customer issues and escalate them when necessary.
• Experience in monitoring customer health metrics and reducing churn risks.