Job Description

About Us

Job Description

At Mojro, we strive to optimize, automate and digitise logistics. We are a Deep-Tech company focused on offering SaaS solutions. We offer a comprehensive set of capabilities for Logistics Planning, Optimization, Logistics Execution, Field Force Optimization and address geo coding. We have marquee brands in FMCG, Dairy, CEP and eCommerce industries across India, SEA and Middle East regions as our customers. We are a team of highly passionate professionals committed to making logistics Simple, Smarter and Sustainable.

Role Description

This is a full-time on-site role as a Customer Success Manager at Mojro, located in Greater Bengaluru Area. The Customer Success Manager will be responsible for ensuring customer satisfaction, retention, and relationship building. The role will involve day-to-day tasks such as providing excellent customer service, analysing data to identify opportunities for improvement, and working with cross-functional teams to implement solutions.

Requirements

Qualifications

• Minimum Bachelor's degree in Engineering or MBA or related field
• 4 years of experience as a CSM in an early stage SaaS start up
• Ability to develop and Manage given portfolio of accounts
• Ability to sustain Business growth and profitability by maximising value
• Strong analytical skills to identify trends and opportunities
• Experience is improving Product adoption
• Experience in building and maintaining customer relationships
• Excellent customer service skills
• Ability to work collaboratively with cross-functional teams
• Experience in logistics or transportation industry is a plus
• Experience in TMS and Visibility solutions will be a added advantage
• Collaborative mind set and team player with ability to multitask preferred
• Proficiency in CRM software, Microsoft Office, and other relevant tools