Job Description

Company Name: Fly Fish

Website:https://www.flyfish.ai/

About Company :

Flyfish, a leader in Consultative Sales AI, transforms online shopping by offering personalized product advice based on individual needs, goals, and context. Utilizing Generative AI, Flyfish turns sales into a consultative, trusted advisor experience, providing tailored guidance amid the vast array of products. Developed collaboratively with experts, psychologists, and sales pros, Flyfish integrates technology and design for captivating shopping experiences, alleviating the challenges of impersonal online retail and empowering buyers to make informed choices. 

Looking for a Customer Success Manager to oversee clients' digital marketing campaigns. Acting as the intermediary between clients and the service team, the manager will translate client requirements into effective marketing strategies using the Flyfish product. 

Responsibilities include ensuring seamless campaign execution and driving revenue growth for the customer. Success in this role is measured by the value the product brings to the customer and the increased return on investment

Role: Customer Success Manager

Location: Bangalore 

Experience: 5 to 10 Years

Responsibilities:

• Collaborate with cross-functional teams to execute day-to-day tasks required for delivering world-class digital marketing solutions.
• Creatively use technology to solve business problems and ensure that ROAS/ ROI is high, CAC is low and revenue growth is increasing.
• Hand-hold the customer through onboarding.
• Ensure the OB doc is followed, and the project is completed on time. 
• Manage multiple client accounts, from smaller projects to complex endeavors, with a focus on meeting or exceeding both team and client expectations.
• Ensure timely and efficient goal attainment.
• Effectively communicate project details to team members to align solutions with client campaign requirements.
• Identify and resolve issues, applying critical thinking and creative problem-solving skills.
• Translate client requests into effective marketing strategies.

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More about the ​Flyfish

​Flyfish is a Fractal Company

Fractal: https://fractal.ai/

https://en.wikipedia.org/wiki/Fractal_Analytics

Fractal Launches Flyfish, the First-Ever Generative AI Sales Platform for Consultative Customer Experiences: 

https://fractal.ai/news/fractal-launches-flyfish-the-first-ever-generative-ai-sales-platform-for-consultative-customer-experiences/

https://www.prnewswire.com/apac/news-releases/fractal-launches-flyfish-the-first-ever-generative-ai-sales-platform-for-consultative-customer-experiences-301857256.html

Fractal Launches Flyfish, Generative AI Sales Tool To Provide 'Consultative Shopping'

https://in.benzinga.com/content/32945960/fractal-launches-flyfish-generative-ai-sales-tool-to-provide-consultative-shopping

Flyfish Wants to be a Premium Indian ‘Consultative Sales AI’ Offering 

https://analyticsindiamag.com/flyfish-wants-to-be-a-premium-indian-consultative-sales-ai-offering/